Technology Services are researching the cause and will update as additional information has become available. This affects CASCADE and BANNER.
Form Server is working again.
Category Archives: Cascade
Reports server bounced, 4/27/2009
The reports server experienced the same problem as last Monday. Bounced the server to see if it resolves the issue. Paul will continue to research the cause of this problem.
[Completed] E-mail Addresses and URLS Updated in Cascade 4/27/2009
As part of the domain change project, e-mail addresses and URLs stored in the Cascade database have been updated from “ups.edu” to “pugetsound.edu”. New account provisioning has also been updated accordingly.
The directory and most web applications display the new addresses and URLs. A few remaining Web applications will be changed in the coming week.
Reports Server bounced
Cascade and FAMIS users reported issues receiving their reports that are run through the reports server. Users received an error message saying that job ###### wouldn’t run. When we looked in the reports server (past jobs), that particular job_id did not show up (it was a future job_id!).
Resolution: bounced reports server
Banner/Cascade Web Forms Server bounced at 2:10 p.m.
Due to problems on the forms server, we had to bounce it at 2:10 p.m. this afternoon. This kicks all current users off, so I sent an email to them alerting them of the situation. This affected all users in Banner Web Forms and Cascade Web Forms.
We are actively researching the problem and want to get it fixed soon.
Cascade and Banner Web forms down briefly
Cascade Web Forms and Banner Web Forms were down for a little while after 2 p.m. today. We are having unexplained errors on the forms server and we had to bounce it. We are changing the configuration to see if that helps this problem.
Update on Cascade Improvements Completed 1/28/09
As part of the Cascade Password Sync Project, the following system improvements were successfully completed on 1/28/2009:
- Cascade Web account security is improved
- Forgotten Username Self-Service utility added
- Forgotten Password Self-Service utility is improved
Password synchronization was not successful due to unexpected technical problems not encountered in our testing. We are actively working to solve the problem and hope to bring this enhanced service online soon. We will update this announcement when more information is available.
[Update] Cascade Web is Available – Password Sync Delayed
Cascade Web is available and the Password Sync has been delayed. Continue to use your separate Cascade and Windows domain/e-mail passwords until further notice.
We will be doing additional testing Thursday morning to determine the full deployment date of the Password Sync Project. We will update this message Thursday morning by 10 AM.
[Update] 1/28/09, Cascade Web will be unavailable 3:00-9:30 am
Cascade Web is back online. Password Sync is not live at this point. Continue to use your separate Cascade and Windows domain/e-mail passwords until further notice. We will update this message when more information is available.
[Original Post 1/26/09 @ 12:57 pm] In order to implement the new Password Sync service, Cascade Web will be unavailable from 3:00 to 8:00 AM on Wednesday, January 28. Full details of the new features and benefits are available at www.ups.edu/PSSync.xml. Be sure to review the new password policy and guidelines to help make your new password selection easier.
Cascade Web Forms Service Disruption 1/23 @12:30 pm
On 1/23 at 12:30pm, Cascade Web Forms experienced problems with user login. The error reported as: FRM – 921010. Restarting the forms service fixed the error. Root cause is as of yet unknown.
[Resolved] Cascade Web Forms – short service disruption
Cascade web forms was down for about five minutes around 2 p.m. today, January 21, 2009. It was displaying a configuration error and said to look in the web page log for details. Our database administrator rebooted the server and service was restored. Cause is unknown at this time.
January 11, 2009: Cascade Web unavailable (back online at 12:15 pm)
Cascade Web is experiencing some unexpected complications related to yesterday’s Cascade database upgrade. Technology Services staff are working to resolve the issue as quickly as possible.
Cascade Web was brought back up around 12:15 pm.
Databases unavailable, 1/10/2009
Campus email text:
Saturday, January 10, Technology Services will be performing important updates on our database systems. There will be two groups of outages:
5 AM until 8 PM – Cascade and Cascade Web will be unavailable.
9 AM until Noon – Banner, Famis, Basis, and Millennium will be unavailable.
Email, network files and shares, and other network services will not be impacted.
Details:
Cascade database is switching to new hardware and upgrading to 10g. Administrative toolset is being upgraded to 10g and deployed on new hardware.
Banner, Famis, Basis, and Millennium will be patched to make them compatible with 10g.
Cascade Web was not responding for 3 minutes
Cascade Web was not responding for 3 minutes due to database connection issue. Corrected the issue and now it’s fully operational.
Cascade Batch Processing outage 11/19
Cascade Batch Processing system was down for approximate 30 minutes, from 3:00 pm to 3:30 pm.