Cascade Web has been intermittently unavailable this morning. Technology Services is researching the problem and will resolve just as soon as possible.
Category Archives: Announcements
Intermittent Wireless issue
A few wireless connection issues have been observed. We observed an issue that has been resolved. If you experienced some occational problems connecting to the wireless, that problem should now be resolved.
[Resolved] In- and Outbound Telephone Calls Not Working 3/9/10
[Updated 10:46 AM] Telephone service was restored at 10:45 AM.
[Updated 9:08 AM] Our telephone provider, Integra Telecom, has informed us that this outage is part of a Tacoma-wide outage on parts of Click!’s network. Click! does not yet have a timeline for restoration of service.
Telephone calls into and out of campus have not been working since about 5:00 AM this morning. This appears to be a telephone provider problem. Our telephone service provider (Integra Telecom) has been contacted, and they are working to restore service as quickly as possible.
[Updated] Sophos PureMessage Quarantine Issues
Update at 4:55 PM on 4/9/10: Some issues still remain (same as on 3/16); we are working to quickly implement a new anti-spam system to resolve these issues. Look for a communication in early summer on the new system!
Update at 11:30 AM on 3/16/10: Most issues have subsided, however daily digest e-mails still have some problems. Some users do not see all received spam e-mail in their daily quarantine message. If you experience this issue, please visit the quarantine to see all your messages. If you have other questions or concerns please contact the Service Desk at X8585.
Update at 3:30PM on 3/5/10: We continue to see scattered issues with PureMessage, however we believe the primary issue with the system is corrected. While we expect new messages to be handled correctly in the system, messages received prior to today may need special treatment. If you need access to a message unavailable in your quarantine, please contact the Service Desk at x8585 or servicedesk@pugetsound.edu.
Users are experiencing the following issue with our Sophos PureMessage system (spam protection):
- Some users are unable to release or delete some or all messages in their quarantine
- Some users cannot see all of their quarantined messages
- Some users receive a “Daily Quarantined” email that contains messages they cannot see or manipulate in their quarantine
Technology services is aware of these issues, and is working hard with the vendor to resolve them.
If you experience any of these symptoms and need access to quarantined messages, please contact the Service Desk at x8585 or servicedesk@pugetsound.edu for assistance.
[Resolved] E-mail interruptions 3/3/2010
Many campus e-mail accounts experienced login problems and messages being returned as undeliverable between 10:50 and 11:25 AM this morning. The problem has been resolved and root cause is being investigated.
[Resolved] Network authentication problems 2/25/10
Intermittent and widespread authentication problems began around 12:00 PM. Many systems are impacted including wireless and wired access, Cascade applications, Moodle, and computer logins. We are working to resolved the problem.
Email Messages Possibly Delayed This Weekend 2/21/2010
Due to a problem with Sophos PureMessage, some email messages from off-campus sources could have been delayed this weekend. The problem was corrected Sunday morning, and these messages have been delivered.
[Complete] Cascade Unavailable 2/21/2010 from 8:00 AM to Noon
Maintenance completed at 11:30am with no unexpected outages. Cascade was back online by 10:30am.
Between 8:00 AM and noon on Sunday, February 21st outages of Cascade are expected as we perform important infrastructure maintenance.
Some Faculty Web Pages Unavailable 2/15/10
A failed disk on WEBSERVER1 has caused the pages of some faculty web pages to become unavailable. We are working on this problem right now, and the pages should be available this evening by approximately 6 PM.
[Complete] Production Maintenance Window 2/28/10 from 8:00 AM to 4:00 PM
Update at 5:20PM: All services were back online by 4pm.
Update at 1:30PM: Most services are online as of 12:30PM, however all database services, Cascade, and the ASUPS web site continue to be unavailable.
The next production maintenance window is Sunday, February 28th, from 8:00 AM to 4:00 PM.
From 8:00 AM to Noon, all services may be intermittently or entirely unavailable, including:
- Personal and departmental file shares (on Alexandria and Merlin2)
- Database Applications: Cascade, FAMIS, Millennium, and Banner
Please note that Database Applications will continue to be unavailable until 4:00 PM.
Brief All Systems Outage – 2/5/07
At 5:30 PM today Technology Services staff will restart the university’s core network infrastructure. There will be a brief (< 1 min.) outage on all services, including email, file services, and web service. Cascade web will be unavailable for 20 minutes.
Thank you for your patience.
[Resolved] Cascade Web and Cascade Web Forms are down 2/4/2010
Cascade Web and Cascade Web Forms went down at around 6:00 pm.
Services were restored at around 6:40 pm after bouncing Application Server & Forms Server.
[Completed] Wireless and Internet Disruptions 1/18/2010
On Monday, 1/18/2010, emergency maintenance will be performed on the wireless and Internet connections for all academic buildings (K20 network). Between 6:00 PM and 10:00 PM, expect a 40-70 minute period of down time.
[Resolved] Intermittent Internet Disruptions – 1/14/10
Our residential Internet connections are experiencing intermittent outages due to a vendor outage in the Seattle area. They are working to replace the equipment but we can expect intermittent outages for a short time.
[Update 1/14/10 4:00 PM] Service has been fully restored.
[Complete] Blackboard Unavailable 1/9/2010 8:00AM – 4:00PM
Updated 01/09/2010 at 12:26PM
Blackboard is now back online and functioning properly since approximately noon.
Blackboard will be unavailable from 8:00AM to 4:00PM on Saturday January 9th, 2010. This outage is required to improve the reliability of the Blackboard system. Please contact the ServiceDesk at x8585 with any questions or concerns on this outage.