Category Archives: Announcements

TS Planned Outage Alert {PeopleSoft Human Resources} – Complete

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Team,
This is an update from Technology Services that the following system is updated and available online.
 
WHAT:  PeopleSoft Human Resources was taken offline for an upgrade this weekend and are now available for use.  Links to Human Resource items in myPugetSound are restored.
WHY:  Technology Services upgraded these environments with a new version of PeopleTools. PeopleTools is the foundation which supports the PeopleSoft application modules. One can think of it as similar to the IOS of an iPhone.
NOTE TO USERS: Users should clear their browser’s cache before continuing work.
Steps for clearing browser cache:
Firefox
1.       Choose the History menu (top left) and select Clear Recent History
2.       From the Time range to clear: drop-down menu, choose Everything
3.       In the Details down arrow, choose the items you would like to clear
4.       Click Clear Now
5.       Quit/close all browser windows and re-open
 
Chrome
1.       In the address bar type: chrome://settings/clearBrowserData
2.       Select Browsing history, Download history, Cookies and other site and plug-in data, and Cached images and files
3.       From the Obliterate the following items from: drop-down menu, choose the beginning of time
4.       Click Clear browsing data
5.       Quit/close all browser windows and re-open
 
Internet Explorer
1.       Select Tools (gear icon) > Safety > Delete browsing history…
2.       Select temporary internet files and website files, Cookies and website data, and History
3.       Click Delete
4.       Quit/Close all browser windows and re-open
 
Safari
1.       From the Safari menu (top left), select Clear History and Website Data…
2.       Select the desired time range and click Clear History
3.       Go to Safari > Quit Safari to exit out of the browser completely and then re-open
 ​
If you have any issues, please contact the Service Desk at servicedesk@pugetsound.edu or x8585
 

 

 

Network Maintenance – 3/10/2017 [COMPLETE]

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Update:  Maintenance has been completed.
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On Friday March 10th, starting at 10 PM, Network Services will be doing maintenance in the following buildings:

Field House, Baker Stadium, Aquatics Center

Network services including data, wireless and VOIP will be unavailable intermittingly for periods of 15-30 minutes.

This work is necessary for to improve network connectivity.

Thank you for your patience as we conduct this important work!

Internet Outage – 2/15/2017 [Resolved]

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UPDATE: K20 has informed us that the maintenance was completed as scheduled.  The total down time was less than 10 minutes.

Our main internet provider will be doing an urgent configuration change tonight from 11 PM to 1 AM to address a software bug.  The internet will be unavailable for periods of up to 5-10 minutes during this time.

Thank you

Network Maintenance for 2/18/2017 [Complete]

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UPDATE:
Network maintenance has been completed.
————————–
On Saturday 2/18/2017 from 8am to 5pm, Network Services will be doing maintenance in the following buildings:

Weyerhaeuser
Field House

Network services including data, wireless and VOIP will be unavailable for periods of 15-30 minutes in each building throughout the day.

This work is necessary for to improve network connectivity through-out the campus.

Thank you for your patience as we conduct this important work!

Network Services

Pre-Production Server Patch Maintenance 02/12/2017 [completed]

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[update 1:30 pm. 02/12/2017] Our scheduled maintenance has been completed successfully.

[original] Pre-Production Server Patch Maintenance is scheduled for Sunday, 02/12/2017, from 8 am. to 5 pm. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

Fieldhouse and Aquatics Network Unavailable Due to Scheduled Facilities Maintenance 01/13/2017 [completed]

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[completed 3:00pm]

Facilities has completed their work.

Facilities is performing scheduled electric maintenance in the Fieldhouse. This means all network-related services (phone, internet, wifi) will be unavailable until the power is back on.

Thank you for your patience.

Campus Systems Unavailable Due to Scheduled Maintenance 01/08/2017 [completed]

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[update 01/8/2017 11:15 a.m.] Our scheduled maintenance has been completed successfully.

[original] Production server patch maintenance is scheduled for Sunday, January 8th, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

Internet Outage – December 28th, 2016 [Resolved]

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Update: Our main Internet has been restored by our provider.

Our main internet provider K20 is doing maintenance that will cause intermittent disruptions to the internet from December 28th 8 PM to December 29th 2 AM.  Access to VPN2 will also be intermittent during this time.  However, all internal network access will be unaffected.  Our secondary internet link will remain active.  If there is a need to gain access to internal network resources please use VPN1.

Thank you,

Network Services

Pre-Production Server Patch Maintenance 12/11/2016 [completed]

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[updated 12/11/2016 1:15 pm] Our scheduled pre-production server patch maintenance has been completed successfully.

[original] Pre-Production Server Patch Maintenance is scheduled for Sunday, 12/11/2016, from 8 am. to 5 pm. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

PeopleSoft Campus and Portal Intermittently Unavailable Saturday, November 19 from 8:00 a.m. to 12:00 p.m. [Complete]

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Update complete as of 9:35am on November 19, 2016.

Due to scheduled maintenance, access to PeopleSoft Campus and Portal will be intermittent on Saturday, November 19th starting at 8:00 a.m. for a PeopleSoft update.

We will post an update when the work is completed. Thank you for your patience while we conduct this necessary work!

Campus Systems Unavailable Due to Scheduled Maintenance 11/13/2016 [completed]

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[update 11/13/2016 10:00 a.m.] Our scheduled production server patch maintenance has been completed successfully.​​

[original] Production server patch maintenance is scheduled for Sunday, November 13, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

Network Maintenance – McIntyre/Wheelock [COMPLETE]

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UPDATE 11/3/2016 8:00am

Network Services has restored network functionality to all campus buildings.

UPDATE 11/3/2016 ~5:00am

Network Services is aware of a partial campus outage and working toward resolving the issue as soon as possible. Thank you for your patience.

 

Networking will be replacing some equipment between 4am and 6am on November 3rd, 2016.  This work will cause intermittent network outages including data, wireless and phones.

Buildings to be impacted:  Wheelock and McIntyre.

Wheelock is also a main network distribution point and the following buildings/homes and will also be effected:

  • Administrative/Staff Buildings: PCS, Security, Communications, Kittredge, Ceramics, Student Diversity, Faculty, SDC, SDJ
  • Student Homes:  All student homes on Lawrence and east of Lawrence

We appreciate your for your patience as we work to improve network reliability.

-Network Services