Update: Network has been stable for the past few hours.
There appears to have been an intermittent network outage on the Second floor of Wheelock. Everything is back up and running and we’re currently investigating the cause.
Thank you
Category Archives: Announcements
Pre-Production Server Patch Maintenance 04/09/2017 [Completed]
[Update 04/09/2017 1:05 PM] Our planned maintenance has been completed.
[Original] Pre-Production Server Patch Maintenance is scheduled for Sunday, 04/09/2017, from 8 am. to 5 pm. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
Network Maintenance – 04/05/2017 [COMPLETE]
Update: Maintenance has been completed. Thank you for your patience.
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We will be doing network maintenance on 04/05/2017 from 6 PM to 12 AM mid-night. The following areas will be affected:
- Security Office
- Additionally doing work on this house will affect the following homes:
- 1408/1414 N. Alder
- Additionally doing work on this house will affect the following homes:
- Student Dev. (3209 N. 15th)
- Additionally doing work on this house will affect the following homes:
- 1506/1514/1520/1604/1608 N. Alder
- 3207/3211/3212 N. 17th
- Sculpture House
- Additionally doing work on this house will affect the following homes:
There will be intermittent outages that will affect all data services including internet, VOIP and wireless.
Thank you
Meet-Me Conference Bridge Issues [RESOLVED]
Update: Meet-Me conference bridges are now functioning properly. Thank you for your patience.
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There is currently an issue with Meet-me conference bridges. When dialing your Meet-Me number you immediately get an error. We are investigating this issue.
Thank you
NETWORK MAINTENANCE – 03/23/2017 [COMPLETE]
UPDATE: Maintenance has been completed.
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Networking will again be doing a maintenance tonight starting approximately at 6 PM and going until around 12 AM mid-night.
We will be finishing work in the following areas:
- Weyerhaeuser
- Union Ave Tunnel (this will also affect homes on N. Union Ave, N. Washington, and Greek Row.
During our maintenance there will be intermediate network outages that will impact things such as wireless, internet, and VOIP.
Thank you
Campus Systems Unavailable Due to Scheduled Maintenance 03/26/2017 [Completed]
[Update 03/26/2017 10:00 PM] All scheduled work has been completed successfully. All systems are operating at full performance again.
[Update 03/26/2017 1:38 PM] PeopleSoft is fully back up. All services are online at this time. We’re continuing to do some work in the background which may cause minor performance issues this afternoon. An update will be posted when that work is complete.
[Update 03/26/2017 1:08 PM] PeopleSoft is nearly back up. We have some work to do in the background that may cause some minor performance issues this afternoon, but all services will be available. The next update will come when PeopleSoft is fully back up.
[Update 03/26/2017 11:45 AM] We need to extend the maintenance window beyond noon as some processes are taking longer than expected. Right now PeopleSoft environments, including myPugetSound are offline. All other services are available. Another update will be posted upon completion or at 1:00 PM.
[Original] Production server patch maintenance is scheduled for Sunday, March 26th, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.
Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
Network Maintenance – 03/16/2017 [COMPLETE]
UPDATE: Network maintenance is now complete.
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Networking will again be doing a maintenance tonight starting approximately at 6 PM and going until around 12 AM mid-night.
We will be finishing work in the following areas:
- N. Lawrence Street homes
- N. Alder Street homes
- 11th/12th/13th Street homes
During our maintenance there will be intermediate network outages that will impact things such as wireless, internet, amd VOIP.
Thank you
Network Maintenance – 03/15/2017 [COMPLETED]
Networking will be doing a maintenance tonight starting approximately at 8PM and going until around 2AM. Buildings that will be affected:
Todd-Phibbs
Langlow (Homes impacted: 1122/1133/1101 N. Lawrence; 1210 N. Alder, 3207 N. 12th)
CICE (Homes impacted: 3211, 3215 N. 13th; 1308 N Alder; Communications; Faculty)
3211 N. 13th (Homes impacted: 3207/3223 N. 13th)
There will be intermediate network outages during this time including wireless and internet.
Thank you
TS Planned Outage Alert {PeopleSoft Financials} – Complete
Team,
This is an update from Technology Services that the following system is updated and available online.
WHAT: PeopleSoft Financials was taken offline for an upgrade this weekend and are now available for use. Links to Financials items in myPugetSound are restored.
WHY: Technology Services upgraded these environments with a new version of PeopleTools. PeopleTools is the foundation which supports the PeopleSoft application modules. One can think of it as similar to the IOS of an iPhone.
NOTE TO USERS: Users should clear their browser’s cache before continuing work.
Steps for clearing browser cache:
Firefox
1. Choose the History menu (top left) and select Clear Recent History
2. From the Time range to clear: drop-down menu, choose Everything
3. In the Details down arrow, choose the items you would like to clear
4. Click Clear Now
5. Quit/close all browser windows and re-open
Chrome
1. In the address bar type: chrome://settings/clearBrowserData
2. Select Browsing history, Download history, Cookies and other site and plug-in data, and Cached images and files
3. From the Obliterate the following items from: drop-down menu, choose the beginning of time
4. Click Clear browsing data
5. Quit/close all browser windows and re-open
Internet Explorer
1. Select Tools (gear icon) > Safety > Delete browsing history…
2. Select temporary internet files and website files, Cookies and website data, and History
3. Click Delete
4. Quit/Close all browser windows and re-open
Safari
1. From the Safari menu (top left), select Clear History and Website Data…
2. Select the desired time range and click Clear History
3. Go to Safari > Quit Safari to exit out of the browser completely and then re-open
If you have any issues, please contact the Service Desk at servicedesk@pugetsound.edu or x8585
TS Planned Outage Alert {PeopleSoft Human Resources} – Complete
Team,
This is an update from Technology Services that the following system is updated and available online.
WHAT: PeopleSoft Human Resources was taken offline for an upgrade this weekend and are now available for use. Links to Human Resource items in myPugetSound are restored.
WHY: Technology Services upgraded these environments with a new version of PeopleTools. PeopleTools is the foundation which supports the PeopleSoft application modules. One can think of it as similar to the IOS of an iPhone.
NOTE TO USERS: Users should clear their browser’s cache before continuing work.
Steps for clearing browser cache:
Firefox
1. Choose the History menu (top left) and select Clear Recent History
2. From the Time range to clear: drop-down menu, choose Everything
3. In the Details down arrow, choose the items you would like to clear
4. Click Clear Now
5. Quit/close all browser windows and re-open
Chrome
1. In the address bar type: chrome://settings/clearBrowserData
2. Select Browsing history, Download history, Cookies and other site and plug-in data, and Cached images and files
3. From the Obliterate the following items from: drop-down menu, choose the beginning of time
4. Click Clear browsing data
5. Quit/close all browser windows and re-open
Internet Explorer
1. Select Tools (gear icon) > Safety > Delete browsing history…
2. Select temporary internet files and website files, Cookies and website data, and History
3. Click Delete
4. Quit/Close all browser windows and re-open
Safari
1. From the Safari menu (top left), select Clear History and Website Data…
2. Select the desired time range and click Clear History
3. Go to Safari > Quit Safari to exit out of the browser completely and then re-open
If you have any issues, please contact the Service Desk at servicedesk@pugetsound.edu or x8585
Network Maintenance – 3/10/2017 [COMPLETE]
Update: Maintenance has been completed.
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On Friday March 10th, starting at 10 PM, Network Services will be doing maintenance in the following buildings:
Field House, Baker Stadium, Aquatics Center
Network services including data, wireless and VOIP will be unavailable intermittingly for periods of 15-30 minutes.
This work is necessary for to improve network connectivity.
Thank you for your patience as we conduct this important work!
Internet Outage – 2/15/2017 [Resolved]
UPDATE: K20 has informed us that the maintenance was completed as scheduled. The total down time was less than 10 minutes.
Our main internet provider will be doing an urgent configuration change tonight from 11 PM to 1 AM to address a software bug. The internet will be unavailable for periods of up to 5-10 minutes during this time.
Thank you
Network Maintenance for 2/18/2017 [Complete]
UPDATE:
Network maintenance has been completed.
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On Saturday 2/18/2017 from 8am to 5pm, Network Services will be doing maintenance in the following buildings:
Weyerhaeuser
Field House
Network services including data, wireless and VOIP will be unavailable for periods of 15-30 minutes in each building throughout the day.
This work is necessary for to improve network connectivity through-out the campus.
Thank you for your patience as we conduct this important work!
Network Services
Pre-Production Server Patch Maintenance 02/12/2017 [completed]
[update 1:30 pm. 02/12/2017] Our scheduled maintenance has been completed successfully.
[original] Pre-Production Server Patch Maintenance is scheduled for Sunday, 02/12/2017, from 8 am. to 5 pm. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
Fieldhouse and Aquatics Network Unavailable Due to Scheduled Facilities Maintenance 01/13/2017 [completed]
[completed 3:00pm]
Facilities has completed their work.
Facilities is performing scheduled electric maintenance in the Fieldhouse. This means all network-related services (phone, internet, wifi) will be unavailable until the power is back on.
Thank you for your patience.