Crm restarted 12/1/2009

Both Crm11ip instance and Crm App had to be restarted due to the exceeded processes on the databasee. The problem was caused by the returning mails sent last week.

Posted in CRM

Maintenance Window 11/29/09

All production databases were patched successfully.  If you experience any issues with Puget Sound systems, please contact TechHelp at (253) 879-8585.

The next production maintenance window is Sunday, November 29th, from 8:00 AM to noon.  From 8:00 AM to noon, all database services may be intermittently or entirely unavailable, including:  Cascade, FAMIS, Millennium, and Banner.

[Complete] Maintenance Window 10/25/09

Updated 10/25/2009 @ noon — All production servers were patched successfully.  If you experience any issues with Puget Sound systems, please contact TechHelp at (253) 879-8585.

The next production maintenance window is Sunday, October 25th, from 8:00 AM to noon.

From 8:00 AM to Noon, all services may be intermittently or entirely unavailable, including:

  • E-mail
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database Applications:  Cascade, FAMIS, Millennium, and Banner

Maintenance Detail 10/25/2009

The following systems were patched today between 8am and noon:

  • sthelens
  • baker
  • Tahoma
  • userweb
  • purgatory
  • styx
  • hades
  • gehenna
  • moodle
  • quixote
  • mysql
  • oraweb
  • orcas
  • vmhost1
  • Alexandria
  • BE1
  • BE2
  • BE3
  • CBORDFSS (VENDOR DC)
  • CLTACC1
  • CLTACC2
  • CMS
  • DHCP-1
  • DM-1 to DM-8
  • EPO
  • FE1
  • FE2
  • ILLIAD
  • INTCHK (VM)
  • KEEPER
  • KRONOS (VENDOR DC)
  • LENEL (VENDOR Security)
  • MAURY2
  • MBS1
  • MBS2
  • MBS3
  • MEDIA
  • MERLIN2
  • MICROS (VENDOR DC)
  • MSPROJECT
  • ODYSSEY (VENDOR DC)
  • PROJECTS
  • SANJUAN
  • UPSCA03
  • VASHON
  • VERONICA
  • VIAWARP (VM)
  • VMMON (VM for now)
  • WEBSERVER1
  • WEBSERVER2
  • CISCOWORKS (VM)

[Resolved] Exchange Email Unavailable for Users EJ-LB

As of 9:00pm 10/13/09 all users have complete access to their email once again.  Some messages into and out of these users accounts may be delayed as the system catches up.

Update as of 4:45PM 10/13/09

The outage of email for users EJ-LB continues as we run a database recovery process on the affected volume/users.  The process could take up to 18 hours, completing by mid-morning Wednesday (10am).

This post will be updated as more information is available.

Exchange Email is unavailable for users with usernames starting with EJ-LB.  Currently there is not a time estimate of when email for these users will be available again, but this post will be updated when the issue is corrected.

[Resolved] Email Unavailable for Students and Technology Services Users L-S

Update at 11:06 AM

All users now have access to their email and Calendars.  Please contact TechHelp if you continue to see problems.

Updated at 9:29 AM

Email is still unavailable for Students and Technology Services users starting with the letters L through S and Technology Services continues to work the problem.  We now expect the problem to be resolved by 12 noon, while doing everything we can to resolve the issue more quickly.  Watch this post for more information as it becomes available.

At this time some users are unable to access their email and calendars via Outlook, Webmail, and by other means.  Technology Services has identified the problem and expects resolution by 9:30am.

[Resolved] Email Unavailable for L-S Users

Update at 4:25PM

All users should have complete access to their email once again.  Some messages into and out of these users accounts may be delayed as the system catches up.

At this time Students and Technology Services staff members with usernames beginning in the letters L through S may not be able to access their email and calendars.  Technology Services is aware of the problem and is working quickly to resolve the issue.  We expect email to be accessible to all users by 6pm this evening and will update this post as conditions change.

[Complete] Maintenance Window 9/27/09

Updated 9/27/2009 at 2:30pm

All maintenance is completed as planned without any unexpected problems.  Most services were available by noon and all services are available as of 2:30pm.

The next production maintenance window is Sunday, September 27th, from 8:00 AM to 4:00 PM.

All services may be intermittently or entirely unavailable from 8:00 AM to 4:00 PM, including:

  • E-mail
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database Applications:  Cascade, FAMIS, Millennium, and Banner