Author Archives: mksmith

Important Information on the Wireless Network 9/23/13

Posted on by

We believe the software fix installed this past weekend has resolved the issues experienced with the university’s wireless network in recent weeks. If you do experience any problems accessing or using the wireless network on campus, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience as we worked to resolve these issues. We appreciate your support!

Diversions Wireless Issues 9/18/13 [Resolved]

Posted on by

[Updated 9/23/13, 2:40 p.m.] We believe the software fix installed this past weekend has resolved the issues experienced with the university’s wireless network in recent weeks. If you do experience any problems accessing or using the wireless network on campus, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience as we worked to resolve these issues.

[Original Post] We are working to address the current service issues with the wireless network in high traffic areas, particularly in Diversions Cafe and the Murray Boardroom in Wheelock Student Center. Users are reporting the inability to connect with the wireless or, if they are able to connect, being unable to access the Internet. We realize this is very frustrating, and we apologize for the inconvenience. We hope to resolve these issues soon and will post updates as we have them. Thank you so much for your patience!

Enrollment Data Issue 7/26/13 [Resolved]

Posted on by

[Updated 7/26/13 4:40 p.m.] The enrollment data in PeopleSoft has been restored and all dependent information, including student schedules and class rosters, should be accurate. If you encounter any issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. We apologize for any inconvenience you may have experienced this afternoon, and we wish everyone a happy weekend!

[Updated 7/26/13 3:00 p.m.] We are making good progress in restoring the enrollment data but do not expect a complete resolution of this issue until the end of business today. We’ll post a further update once this issue is resolved. Thank you again for your patience.

[Original Post] All enrollment data in PeopleSoft is currently unavailable. This affects student schedules, class rosters, and anything else in PeopleSoft requiring enrollment information. We are working as quickly as we can to restore the data and will provide updates as they become available. For assistance, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience as we work through this issue!

Network and Phone Outage in McIntyre 7/15/13 [Resolved]

Posted on by

[Updated 7/15/13, 11:10 a.m.] All services have been restored to McIntyre Hall. Work continues to provide a permanent solution to the power problem that occurred. If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

[Original] Due to a minor, unexpected power outage in McIntyre Hall, network and phone service is currently unavailable in the building. Due to the impact on the university’s server room located in McIntyre, other services across campus may be affected. We are working to restore power and full services to McIntyre as quickly as possible. Thank you for your patience!

Email System Maintenance 6/24/13 [Completed]

Posted on by

Maintenance work on the university’s email system is scheduled for Monday, June 24, from 10:00 p.m. to midnight. This work is required to prepare for our upgrade to Exchange 2013 later this year. Members of the Puget Sound community should not experience any disruption in their university email service. If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience and support!

Web Access Issues 5/28/13 [Resolved]

Posted on by

[Updated 5/28/13, 12:00 PM] The issue has been resolved, and connections to affected websites have been restored. If you have any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

[Original Post] We are experiencing issues with accessing content on some websites (e.g., NY Times, Wells Fargo) through our Internet service to academic and administrative buildings. We are working to resolve the problem. Thank you for your patience!

Scheduled Maintenance 5/25/13 [Completed]

Posted on by

[Updated 3:10 a.m. 5/25/13] The maintenance work was completed.

[Original Post] We will conduct additional maintenance work from 12:00 to 4:00 a.m. on Saturday, May 25, to help ensure the university’s Internet connections are more resistant to unplanned outages. Multiple brief interruptions in our Internet services may be required in order to complete this important work. Thank you for your patience and understanding.

Scheduled Maintenance 5/21/13 [Completed]

Posted on by

[Updated 5:57 a.m.  5/21/13] The scheduled work was completed.

[Original Post] We will conduct maintenance work from 3:00 to 6:00 a.m. on Tuesday, May 21, to help ensure the university’s Internet connections are more resistant to unplanned outages. Brief interruptions in our Internet services may be required in order to complete this important work. Thank you for your patience and understanding.

[Resolved] Telephone Service Outage – Monday, November 26, 2012

Posted on by

[Updated 11/26/12, 1:35 PM] Telephone service has been fully restored within the past half hour. We appreciate your patience as we worked through the outage. If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

University telephone service is currently unavailable. We are working to resolve the issue as quickly as possible. Thank you for your patience.