This is an announcement from Technology Services (TS). Please see details below.

KACE TICKETING: Planned Maintenance

Wednesday, September 29, 2021 from 7pm – 9pm

REASON FOR IMPACT: An update will be installed to our KACE ticketing system to resolve some known issues.

ADDITIONAL INFORMATION:

·         Users will be unable to create, view, or update tickets during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

NETWORK : Firewall Firmware Maintenance

September 14th, 2021 5:30am – 7am

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be completing routine updates on our security appliances (Firewalls).

ADDITIONAL INFORMATION:

·         Both of our firewalls require firmware updates.

·         Internet services and external access will be intermittent for short periods of time (approximately 2-5 minutes at a time) during the maintenance window.

·         External access to services such as VPN (Global Protect), vDesk access, university hosted websites and university resources will be intermittent for short periods.

·         Internal on-campus services such as phones, the data network and access to university resources will not be affected on campus

·         Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, Sept 12, 2021 from 6 a.m.-6 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.