Monthly Archives: October 2012

[Completed] Quarterly Pre-Production Server Patch Maintenance 11/1/2012, from 7 am to 9 am.

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UPDATE: Server patching for pre-production system has been completed.

On Thursday 11/1/2012, from 7:00 AM – 9:00 AM most pre-production servers are to be patched. This means that most test systems may be intermittently or entirely unavailable during this time. Most users will not be impacted, as most users do not have access to these pre-production servers.

This should not affect any production services such as:

Email
Personal and departmental file shares (on Alexandria and Merlin2)
Database applications: Cascade, FAMIS, Millennium, and Banner
Web services such as Moodle
Print Services
vDesk

[Resolved] Cascade Unavailable 10/26/12

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[Resolved 6:59 PM 10/26/12] Post-outage testing was successful. We apologize for any inconvenience this unscheduled outage may have caused.

[Update 6:35 PM 10/26/12] We have implemented a fix to the issue, and are putting the system through its paces before we call the issue resolved.

[Original post] Automatic monitoring alerted our team that the Cascade system became unavailable at 5:00 PM. We have traced the problem to our database server and our database administrators are troubleshooting. There is no ETA. An update will be posted at 7:00 PM, or earlier if more information becomes available.

[Updated] Merlin2 Issues – 10/15/12

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[Updated 10/15/12 2:19 PM] The issues some users have experienced with files in Merlin2 appear to result from server work performed in recent days. Campus members should not see the loss of any files in Merlin2. However, if you deleted, moved, or renamed files within the past two weeks, you may see the reappearance of deleted files and/or original versions of files alongside recently-amended files.

We apologize for any problems or inconvenience this may cause. For assistance, please contact the Technology Service Desk at 253.879.8585, servicedesk@pugetsound.edu, through our Online Service Desk, or by visiting the Tech Center in Collins Memorial Library.

[Original post] Some users are experiencing issues with documents stored in file shares on the Merlin2 server. We are working to identify and resolve these problems and will post further information as it becomes available. We will also be working today to update the connections between Konica Minolta printers on campus and the appropriate scan shares on Merlin2.

[Completed] Monthly Production Patch Maintenance – Sunday, 10/14/12

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The October Server Patch Maintenance has been completed at 10:55 a.m.

The next scheduled maintenance is a Quarterly, the Pre-Production tentatively set for 11/1/2012 from 7 am to 9 am, and Production Server Maintenance tentatively set for 11/11/2012. A separate blog will be posted, prior to the maintenance performed.

The monthly production patch maintenance is scheduled for Sunday, October 14, from 3:00 AM to 12:00 PM. Most services may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database applications that include Cascade
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • vDesk
  • Print Services
  • Merlin2 server migration between 2:30am Saturday morning and 2:30am Sunday morning older version of user files may appear due to the data migration. At the end of this migration and period of time the files will be back up to date.

An update will be posted once server maintenance has been completed.