Monthly Archives: January 2012

[Resolved] Network access issues for certain users 01/30/2012

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[Updated 01/30/2012 5:14 p.m.] Network access has been restored for affected users.  Thank you again for your patience and understanding.

Some members of the campus community have reported that they are unable to access the Internet.  They are being continuously prompted to install the Safe Connect Key, and are constantly being redirected to that page, restricting the ability to access off-campus websites.

We are working to restore service as quickly as possible.  We appreciate your patience and apologize greatly for the inconvenience.

Updates will be posted here as soon as they become available.

Production Monthly Patch Maintenance Sunday 15th January 2012, from 6:00 am to 12:00 pm

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[Updated 1/15/12, 11:25 am] The Monthly patch maintenance was completed at 11:22 AM, and all systems are back online. The next production patch window is scheduled for Sunday, February 12th, and will be a monthly patch.

The monthly patch maintenance is scheduled for Sunday the 15th of January 2012, from 6:00 AM to 12:00 PM. Most services, may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • Print Services

Vdesk will not be affected by this outage. An update will be posted once Server Maintenance has been completed.

[Completed] Pre-Production Patch Maintenance, Monthly – Thursday the 12th of January 2012 7 a.m. to 9 a.m.

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The Pre-Production Patch Maintenance was completed at 9 am.

On Thursday the 12th of January from 7:00 AM – 9:00 AM all pre-production servers are to be patched. This means that most test systems may be intermittently or entirely unavailable during this time. Most users will not be impacted, as most users do not have access to these pre-production servers.

This should not affect any production services such as:

Email
Personal and departmental file shares (on Alexandria and Merlin2)
Database applications: Cascade, FAMIS, Millennium, and Banner
Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
Print Services
vDesk

A follow up email and update to the blog will be posted once Pre-Production Patch Maintenance has been completed.