Monthly Archives: December 2010

K20 Internet resolution

Posted on by

INVOLVING: K20

 CURRENT EVENT START  : 12/13/10 22:22 PST

CURRENT EVENT STOP   : 12/14/10 16:18 PST

 SUMMARY:

  This notice is being sent to all K-20 customers.

  The network outage involving WSIPC (and serveral other nearby K-20 sites) appears to have been fixed as of 16:18 this evening.  The circuit provider ran a new section of fiber cable around the broken portion to bring them back up.  We do not yet know whether that new fiber path is temporary or permanent.  (If it’s temporary, there may be a planned outage in the future when they move the circuits back to the original fiber.)

  WSIPC’s DNS servers are answering DNS queries again.  Their other services should be back up too.

  =================================================================

K20 Network Operations                  Network Operations Center

noc@wa-k20.net                                     888-934-5551

=================================================================

                     DETAILED OUTAGE HISTORY

 K20 Area Wide

  FIRST DOWN: 12/13/10 22:22

 LAST UP: 12/14/10 16:18 PST

 TOTAL DOWN TIME: 17 hours 56 minutes

  TOGGLES:

    12/13/10 22:22 – 12/14/10 16:18 PST

Posted on by

FYI – K20 Announcement of fiber damage from the storm.  No issues have been reported yet as a result.

INVOLVING: K20

CURRENT EVENT START  : 12/13/10 22:22 PST

CURRENT EVENT STOP   : ?

 SUMMARY:

  This notice is being sent to all K20 customers.  We probably should have sent this notice sooner.

  WSIPC is part of a 14 site outage caused by a fiber break which occurred last night at 22:22 pm.  That specific outage is being tracked in our ticket 940112.

  As many customers have noticed, WSIPC services such as hosted DNS, email, and some applications such as Skyward and Citrix are affected.

  These WSIPC services will be down until the outage can be resolved.  At this time, the fiber provider is working on providing an alternate path for the affected transport circuits but there is still no ETR at this time.

 =================================================================

K20 Network Operations                  Network Operations Center

noc@wa-k20.net                                     888-934-5551

=================================================================

                     DETAILED OUTAGE HISTORY

 K20 Area Wide

  FIRST DOWN: 12/13/10 22:22 PST

 LAST UP: ?

 TOTAL DOWN TIME: 15 hours 10 minutes

  TOGGLES:

    12/13/10 22:22 PST – ?

Production Maintenance Window 2/27/11 from 8:00 AM to Noon

Posted on by

The next production maintenance window is Sunday, February 27th, from 8:00 AM to noon.

From 8:00 AM to noon, all services may be intermittently or entirely unavailable, including:
  • E-mail
  • Database Applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • Personal and departmental file shares (on Alexandria and Merlin2)