Following the major power outage experienced on campus yesterday, all key computing services were restored by 10:00 PM last night.
If you experience any issues, please contact the Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
Thank you for your patience!
blogs.pugetsound.edu/TSmaintenance was upgraded to the latest version of WordPress, 2.9.2 at 8 PM today (4/27/2010).
Some Mac OS users reported problems sending and receiving e-mail in Entourage between Friday evening, May 23 and Monday afternoon, May 26, 2010. This problem has been resolved. All mail sent and received during this period was queued and will be delivered normally.
In production, Boss had been using the rep_bossweb reports server which is not stable.
It was down this morning, so we switched it to use the UPS_REPORTS_NONSSO_PROD reports server in production. That worked fine.
There is still the issue of report output security, because anyone using that reports server can access other people’s report file output.
We will plan to test Boss with the SSO reports server and see how it functions and whether it would work for us.
CascadeTest (summit) data was refreshed on Monday. Here are the details:
Age of data copied: 4/18/2010 10:00 pm
Refresh started: 4/19/2010 1 pm
Refresh completed: 4/19/2010 5:18 pm
The mailer functionality serving Cascade and CRM has been migrated off of Camano, and onto Orcas. This involved a DNS change for cascademail.pugetsound.edu and a small amount of code change in Cascade.
Cascade Release 10.5 is planned for May 12, 2010. This release will include the following features and fixes:
On Thursday, April 15, between 4:30 and 5:00 PM, Technology Services will relocate its maintenance blog, resulting in new URLs for the RSS feeds from that blog. Once the move is made, please use the following addresses for subscribing or re-subscribing to these feeds:
Cascade Release Cycle – http://blogs.pugetsound.edu/TSmaintenance/?feed=rss2&cat=83
Scheduled Maintenance Windows – http://blogs.pugetsound.edu/TSmaintenance/?feed=rss2&cat=71
Service Announcements – http://blogs.pugetsound.edu/TSmaintenance/?feed=rss2&cat=44
At the same time, you should update your subscription to the TS Tips & Alerts feed using the address, http://blogs.ups.edu/servicedesk/feed.
For assistance with RSS feeds or any technology-related issue, contact the Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
Update at 8:24am: all maintenance work is complete without incident.
On Thursday April 15th from 7am-9am all pre-production servers are to be patched. This means that all test systems may be intermittently or entirely unavailable during this time. Most users will not be impacted, as most users do not have access to preproduction servers. Specifically, the following servers will be impacted:
Maintenance work for today is complete. All services have been restored.
The next production maintenance window is Sunday, April 25, from 8:00 AM to Noon.
All services may be intermittently or entirely unavailable during this time, including:
Processing a large batch of account deletions over the night of April 1, took much longer than expected. The job was killed a third of the way through and restarted later in the day as it was not adversely affecting performance. The cause of this slowness has been isolated, but not fixed.
Cascade went down temporarily on April 1 at approximately 3:45 PM. The server was bounced and service was restored. The source of the problem may be related to high traffic, but is under investigation.
The University’s K-20 Internet connection went down from about 2:20 to 2:35 PM, due to a malfunction in one of the firewall interfaces. the problem was resolved immediately.
On Friday April 2nd starting at 1PM maintenance will be performed on our Sophos PureMessage spam quarantine. During this time users may not have access to all their quarantined messages. Users can continue to use the system during maintenance, but may experience poor performance. We expect the system to be back online and fully functional by the afternoon of Tuesday 4/6/2010.
If you believe an important message was caught in Sophos PureMessage during this time, please contact the Service Desk at x8585.