[Updated 02/09/2012 8:29 p.m.] Soundnet is fully functional again. Thank you for your patience and understanding.
Mysites on Soundnet are temporarily unaccessible.
We are working to restore service as quickly as possible. We appreciate your patience and apologize for the inconvenience.
Updates will be posted here as soon as they become available.
Production patch maintenance for Sunday, February 12th, 2012 has completed as of 11:00 AM PST.
The monthly patch maintenance is scheduled for Sunday the 12th of February 2012, from 3:00 AM to 12:00 PM. Most services, may be intermittently or entirely unavailable, including:
An update will be posted once Server Maintenance has been completed.
The Pre-Production Patch Maintenance was completed at 8:50 am.
On Thursday the 2nd of February from 7:00 AM – 9:00 AM most pre-production servers are to be patched. This means that most test systems may be intermittently or entirely unavailable during this time. Most users will not be impacted, as most users do not have access to these pre-production servers.
This should not affect any production services such as:
Email
Personal and departmental file shares (on Alexandria and Merlin2)
Database applications: Cascade, FAMIS, Millennium, and Banner
Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
Print Services
vDesk
A follow up email and update to the blog will be posted once Pre-Production Patch Maintenance has been completed.
[Updated 01/30/2012 5:14 p.m.] Network access has been restored for affected users. Thank you again for your patience and understanding.
Some members of the campus community have reported that they are unable to access the Internet. They are being continuously prompted to install the Safe Connect Key, and are constantly being redirected to that page, restricting the ability to access off-campus websites.
We are working to restore service as quickly as possible. We appreciate your patience and apologize greatly for the inconvenience.
Updates will be posted here as soon as they become available.
[Updated 1/15/12, 11:25 am] The Monthly patch maintenance was completed at 11:22 AM, and all systems are back online. The next production patch window is scheduled for Sunday, February 12th, and will be a monthly patch.
The monthly patch maintenance is scheduled for Sunday the 15th of January 2012, from 6:00 AM to 12:00 PM. Most services, may be intermittently or entirely unavailable, including:
Vdesk will not be affected by this outage. An update will be posted once Server Maintenance has been completed.
The Pre-Production Patch Maintenance was completed at 9 am.
On Thursday the 12th of January from 7:00 AM – 9:00 AM all pre-production servers are to be patched. This means that most test systems may be intermittently or entirely unavailable during this time. Most users will not be impacted, as most users do not have access to these pre-production servers.
This should not affect any production services such as:
Email
Personal and departmental file shares (on Alexandria and Merlin2)
Database applications: Cascade, FAMIS, Millennium, and Banner
Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
Print Services
vDesk
A follow up email and update to the blog will be posted once Pre-Production Patch Maintenance has been completed.
[Updated 10:45 p.m.] The maintenance is complete, and Soundnet has returned to service.
Thank you for your patience.
Soundnet will be unavailable tonight from 10-11 p.m. tonight. Some upgrades to calendaring features will be installed during that time.
Soundnet will be unavailable starting at 5:45 p.m. on 12/19/2011 for maintenance. Service should be restored by 7:45 p.m.
The university’s telephone system requires maintenance which necessitates a short window of downtime. To facilitate the least impact to campus operations, this outage will occur during the holiday break on Thursday, December 29, between 11:00 a.m. and noon.
Members of the campus community utilizing Cascade Forms or Bosscops may have experienced a disruption in service shortly before noon today. We apologize for the inconvenience. If issues persist, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience!
[Updated 12:40 a.m. 12/4/2011] Email server maintenance completed. Email service is restored to normal. Thank you for your patience.
Due to recent issues with Outlook connections, special email server maintenance must be performed. This maintenance will take place Saturday, 12/3/2011, from 10:00 p.m. to 1:00 a.m. Email will be unavailable at this time.
Some members of the campus community have reported a delay in Outlook’s display of email messages received by their Puget Sound accounts. Messages that have appeared in Webmail or on smart phones are not showing up immediately in Outlook. Additionally, some members are able to see messages in Outlook, but the contents of the messages are slow to load. We are investigating the matter and hope to resolve the issue shortly. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any problems. Thank you for your patience!
[Updated 4:37 p.m.] vDesk was restored to service at about 4:15 PM.
vDesk is currently unavailable due to some problems encountered during the scheduled maintenance. The problem began at about 1:30 PM. We are currently working to restore service as soon as possible. We apologize for the inconvenience.
[Completed] The monthly patch maintenance has been completed at 10:25 am. There will not be a scheduled Monthly Patch Maintenance for the month of December. The next scheduled patch maintenance window will be for January 2012.
The monthly patch maintenance is scheduled for Sunday the 27th of November 2011, from 8:00 AM to 12:00 PM. Some services may be intermittently or entirely unavailable, including:
A followup will be posted upon completion of this scheduled patch maintenance window.
UPDATE: As of 3:00 PM, the maintenance has been completed. All services are online and available.
[Updated 11/19/11 12 p.m.] Cascade Web and Cascade Web Forms are now available.
On Saturday, November 19, from 5:30 a.m. to 5:30 p.m., Technology Services will perform important updates to the following database systems: Cascade Web, Cascade Web Forms, and Banner. These database systems will be unavailable during this time.
This outage will not impact email, individual and departmental file shares, or Web services such as Moodle and the university’s website.
Visit our Service Announcements or subscribe to an RSS feed for updates on technology-related service issues and to receive notification when services are restored.
For assistance, contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
We appreciate your patience and support as we make these important updates.