vDesk is unavailable this morning. Support staff are working on the problem.
[Update Friday 1/2/2015 10:37 a.m.] vDesk has returned to service.
vDesk Unavailable 12/28/2014 [Resolved]
vDesk will be unavailable until later this evening as TS staff troubleshoot this issue. There is no ETA for return to service.
[Update 12/28/2014 8:30 p.m.] vDesk has been restored to service. Thank you for your patience.
Print server down for maintenance from 10am to 11:30am 12/23/2014 [Completed]
[Updated Post] Our maintenance on the print server has been completed and all services are now back online.
[Original Post] Print services will be offline from 10am to 11:30am 12/23/2014 for maintenance. An update to the blog will be posted once the maintenance has been completed.
Soundnet down for services from 5pm to 9pm 12/19/2014 [Completed]
[Updated Post] The Soundnet server maintenance has been completed.
[Original Post] The Soundnet server will be down for maintenance from 5:00 pm to 9:00 pm on 12/19/2014. An update to the blog will be posted once the maintenance has been completed.
PeopleSoft Campus Unavailable 12/3/14 [Resolved]
[Updated 12/3/14 9:50 am] Access to PeopleSoft Campus has been restored. We appreciate your patience.
[Original Post] Members of the campus community have reported that they are unable to login to PeopleSoft Campus. We apologize for the inconvenience, and are working to restore access as soon as possible.
Student print server issue 11/12/14 [Resolved]
[Updated 11/12/14 10:00am] The issue has been resolved. Thank you for your patience!
[Original Post] Our student print server (printers.pugetsound.edu) is currently not processing print jobs. This is affecting printing in lab environments. We are working to resolve the issue as quickly as possible, and we apologize for the inconvenience.
Campus Systems Unavailable Due to Maintenance 11/09/14 [Completed]
[Updated 11/09/2014 11:50 am] The maintenance is complete. Thank you!
[Original] Due to scheduled maintenance, all campus systems will be intermittently or entirely unavailable between 3:00 a.m. and noon on Sunday, November 9. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, and Exchange (email and calendar). An update will be posted once this maintenance is completed.
Technology Services schedules regular maintenance windows on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work
myPugetSound Release Notes: 10/28/14
Change-log:
- None (go-live)
Known Issues:
- “Wrapping” needed for Browse Course Catalog and Search for Classes links on the sign-in page.
- Internet Explorer Compatibility Issue – Accordion Menu is automatically expanded
- Connection to the PeopleSoft Financials environment is not in place.
- Sign-in pagelet on External Page should read ‘Sign In’ instead of ‘Login’
Cascade Maintenance at 6:30 PM 10/24/14 [Completed]
[Updated 6:35 p.m.] The work on Cascade has been completed and service has been restored. Thank you!
[Original Post] Cascade will be unavailable beginning at 6:30 p.m. today so we can perform some necessary maintenance. The outage should last no more than 15 to 30 minutes. An update will be posted here once the work is done. We appreciate your patience!
Puget Sound Web Services Disrupted 10/15/14 [Resolved]
[Resolved] The university’s website and blogs server were unavailable this morning between 1:00 and 7:00 a.m. due to an unexpected outage. Service has now been restored. We apologize for any inconvenience caused by this disruption in service. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any issues with these or other services. Thank you!
Webmail SSL Certificate Renewal 10/8/2014 [Completed]
The SSL certificate for Webmail will be renewed at 6 p.m. today, 10/8/2014. The impact of this change should be minimal, and all email services including Webmail should remain available during this time. The process should take about 10 minutes to complete.
Thank you for your patience.
[Update] The work was completed successfully. Certain versions of Firefox on the MacIntosh may have trouble with the new certificate.We are investigating the issue.
Email Upgrade and Pre-Production Patch Maintenance 10/12/14 [completed]
[Updated 10/12/2014, 8:40 am ] The email services upgrade, was unsuccessful and was rolled back to before the upgrade started this morning. All other server updates have been completed, and services affected are back online.
[Original post] An upgrade to the campus email system and patch maintenance on the pre-production servers are scheduled for Sunday, 10/12/14, from 3 a.m. to noon.
Email services will be disrupted during the upgrade which involves updating the theme on the sign-in page for Webmail, also known as Outlook Web Access or OWA.
Other services, such as Cascade and PeopleSoft, individual and departmental file shares, and web services (Moodle, vDesk, the university’s website, etc.), should NOT be affected.
The maintenance window will include security SSL updates to some production servers, but most services should not be affected as part of that process.
If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
Technology Services schedules regular maintenance windows on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
Puget Sound email temporarily unavailable 9/28/2014 [Resolved]
[Updated 9/28/2014 4:50 pm] Email is available again. Thank you for your patience!
[Original post] Puget Sound campus email service will be interrupted for the next few hours. This will affect all campus users. Once restored, users need not take any action: email on mobile devices and personal computers will just begin to function normally again. We apologize for the inconvenience.
Webmail site switchover to new theme 9/28/2014 [Completed]
We have successfully switched over our webmail site to the new theme for Exchange 2013. People may have experienced service interruptions during the hours of 8-10:30 a.m.
Mobile devices may need to be reconfigured manually. Please contact the service desk if you need any assistance.
Residential Internet Service Degradation 8/29/2014 [Resolved]
We will be doing some configuration changes to the residential internet this morning to solve some service degradation (slow internet speeds). This may cause some short drops in the residential internet during this time. This affects only the residence halls, houses, and Union Ave. fraternities and sororities; academic and administrative internet connectivity will not be affected.
[Updated 2:00 p.m.] Configurations were completed around noon, and the residential internet is returned to full service. Thank you for your patience.