[Updated 11/20/13 4:09 pm] The issue has been resolved. Thank you again for your patience.
[Original] Some members of the campus community have reported permission-related issues with some Soundnet sites. We apologize for the inconvenience and appreciate your patience as we work to resolve these issues.
The university’s PeopleSoft system was unavailable for approximately one hour from 7:25 to 8:25 p.m. This impacted Financials, Human Resources, Campus Solutions, and the Time Clock database. All services have been restored. If you experience any issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu for assistance.
[Updated 11/18/13 10:45 a.m.] Access to PeopleSoft HR was restored at 8:52 a.m. this morning. Again, we apologize for the inconvenience.
[Original] PeopleSoft HR is currently unavailable, due to an unexpected issue that we are working to resolve. Other PeopleSoft environments (Campus, Financials) do not seem to be affected. We apologize for the inconvenience, and hope to restore access as soon as possible.
[Updated 11/17/13 10:55 a.m.] Maintenance is completed and PeopleSoft, Cascade, and email service are restored.
[Original] Due to scheduled maintenance, PeopleSoft, Cascade, and the university’s email system will be intermittently or entirely unavailable between 3:00 a.m. and noon on Sunday, November 17. An update will be posted once this maintenance is completed.
Technology Services schedules regular maintenance windows on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
[Updated] The maintenance was completed as planned and full access to Turnitin within Moodle is now restored.
[Original Post] Turnitin, a plugin service in Moodle, may be intermittently unavailable during a scheduled maintenance period on Saturday, November 2, from 7:00 to 11:00 a.m. Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window. Thank you so much for your patience and support!
[Updated 12:20 p.m.] The website is now available. The restart has been completed successfully. Thank you for your patience.
[Original Post] The university website and content management system (CMS) will be unavailable for less than 5 minutes at 12:15 today. It will be restarted in order to solve some minor issues with its operation.
[Updated 10/13/13 10:05 a.m.] Maintenance is completed and Cascade and email service are restored.
[Original Post] Due to scheduled maintenance, Cascade and the university’s email system will be intermittently or entirely unavailable between 3:00 a.m. and noon on Sunday, October 13. An update will be posted once this maintenance is completed.
Technology Services schedules regular maintenance windows on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
[Updated 10/8/13, 2:50 p.m.] After applying yesterday’s update, we are no longer seeing the types of issues experienced with vDesk in recent days. If you do experience any problems using vDesk or other technology on campus, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you!
[Updated 10/7/13, 12:20 p.m.] We believe we have identified the issue causing the problems listed below with vDesk. We will be making an update to the system this afternoon that we hope will provide a resolution. More information will be posted as we have it. Thank you again for all your patience with this process!
[Original Post] We are seeing a variety of issues with vDesk, including the inability to save files, see printers, and open applications and files from network shares. We are working to identify and resolve these issues as quickly as possible. Thank you so much for your patience.
Shortly after 10:10 am., the university website and associated services such as the content management system (Big Tree) will be briefly unavailable for scheduled maintenance. This maintenance will result in a short downtime of up to 5 minutes. If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you!
We will making a technical update to the server for the university’s website on Wednesday, October 2, at 7:30 a.m. This work should not impact service, but if it does, the outage will be very brief. Thank you for your patience and support.
Shortly after 11:00 a.m., the university website and associated services such as the content management system (Big Tree) were briefly unavailable. Service has now been restored. If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you!
[Updated 9/26/13, 4:30 a.m.] The maintenance is now completed and service is restored.
[Original Post] The university’s wireless network will be unavailable Thursday, 9/26/13, between 4:00 and 5:00 a.m. We will be conducting necessary maintenance to ensure the best service possible. Thank you for your patience!
We believe the software fix installed this past weekend has resolved the issues experienced with the university’s wireless network in recent weeks. If you do experience any problems accessing or using the wireless network on campus, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience as we worked to resolve these issues. We appreciate your support!
[Updated 9/22/13, 5:18 a.m.] The update is now complete and successfully installed.
[Original Post] A one-hour wireless outage is scheduled on Sunday, 9/22/13, between 4:00-5:00 a.m. We will be applying a special update designed by Aruba to fix the problem they detected, which is the cause of recent issues we have been experiencing.
[Updated 9/23/13, 2:25 p.m.] We believe the software fix installed this past weekend has resolved the issues experienced with the university’s wireless network in recent weeks. However, if you experience any problems accessing or using the wireless network on campus, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience as we worked to resolve these issues.
[Original Post] We are working to address the current service issues with the wireless network that are being experienced campus-wide. Users are reporting the inability to connect to the wireless network or, if they are able to connect, experiencing speed issues. We realize this is very frustrating, and we apologize for the inconvenience. Thank you so much for your patience.