The CRM server is down, so attempting to access CRM results in the Page Not Found error. Service could not be restored Monday afternoon, as expected. A team is continuing to focus on this issue.
Update:
The application is now back online and available for use as of 6:00PM 12/15/2008.
Reportedly at 3 PM Saturday, 12/13/2008 the Backboard server became unresponsive to login requests. At 4 PM, Technology Services staff were notifed by Security Services. The Blackboard services and database were restarted at about 4:20 , which restored service.
The Wireless network has been restored. 12/2/2008 18:05pm
At various locations across campus, we are experiencing a wireless network outage. Those building affected include Wheelock, Wyatt, Field House, South Hall, Trimble, Library (upper floors), and Regester. Our network manager is aware of the issue and working with our vendors to resolve it as soon as possible.
Cascade Batch Processing system was down for approximate 30 minutes, from 3:00 pm to 3:30 pm.
The Content Management System stopped publishing content to the main web server at about 9:10am this morning. I believe that this problem has been resolved; however, new content will be unlikely to appear on the main web server until after 3:30pm.
If your changes haven’t shown up on the main web server by 4:00 pm, please publish the pages again. Thank you.
Updated 9/25 11:51 AM
We currently are experiencing problems with www2.ups.edu. FTP service, which was not working earlier, has been restored.
We plan to reboot this system tomorrow morning (9/26/08) before 9:00 AM and hope that this will resolve the issues we’re having. More will posted here as we continue investigate the problems.
Library.ups.edu has been experiencing slow response times and dropped connections for several days. We have made some changes to the way the server responds and now are waiting to see if this resolves the problem.
Our ISP, had a router issue which caused our internet access to be down during the night. The service was restored at 6:57am this morning.
Service has been restored to all central database systems (Cascade, Cascade Web, Banner, Famis, Millennium, Basis and CRM) as of 3pm. Please contact the Help Desk, 253.879.8585 or helpdesk@ups.edu, if you continue to experience problems.
All central database systems are unavailable. This service disruption began at 11AM today and services impacted include: Cascade, Cascade Web, Banner, Famis, Basis, CRM and Millennium. Technology Services has determined the source of the disruption to be a power outage and is working with Facilities Services to resolve as quickly as possible.
UPDATE AS OF 2PM:
Stable power has been restored and Technology Services is now focused on restarting and verifying the database systems. Every effort is being made to restore services as quickly as possible. Our earliest continuation of service is estimated at 3pm today.
At 6 AM this morning, a reload of the core switch caused a failure of the network interfaces on the Cascade Web server. This in turn caused the Cascade web interface to be unavailable from 6 to 8:15 this morning. The server was rebooted and recovered, restoring service at approximately 8:15.
Other affected servers were grace, camano, and crystal, all of which were rebooted to restore service at 7:30 AM. Batch job processing was affected between 6 and 7:30 AM.
Portal (Trustees and IR website) was unavailable on August 19, 2008 am hours, fixed by noon.
BJP was down for a short period of time due to unknown causes. It went down about 2:55 p.m. and was back up by 3:17 p.m.
Banner printing from job submission was down from Tuesday afternoon on July 8th (sometime after 3) until 11 a.m. on Wednesday morning, July 9th. The cause was incorrect privileges that had been applied to the banjobsfinances sub-directory on Rainier as the result of a user account change request. The jobs were running, but the reports could not be saved on Rainier and thus were not able to be printed.
Update: publishing has resumed.
The CMS is experiencing some publishing difficulty. This should be cleared up soon.