Category Archives: FAMIS

All Database Systems Unavailable – 09.09.08

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All central database systems are unavailable.  This service disruption began at 11AM today and services impacted include: Cascade, Cascade Web, Banner, Famis, Basis, CRM and Millennium. Technology Services has determined the source of the disruption to be a power outage and is working with Facilities Services to resolve as quickly as possible.  

UPDATE AS OF 2PM:
Stable power has been restored and Technology Services is now focused on restarting and verifying the database systems.  Every effort is being made to restore services as quickly as possible.  Our earliest continuation of service is estimated at 3pm today.

Cascade Unscheduled Downtime

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At 6 AM this morning, a reload of the core switch caused a failure of the network interfaces on the Cascade Web server. This in turn caused the Cascade web interface to be unavailable from 6 to 8:15 this morning. The server was rebooted and recovered, restoring service at approximately 8:15.

Other affected servers were grace, camano, and crystal, all of which were rebooted to restore service at 7:30 AM. Batch job processing was affected between 6 and 7:30 AM.

Database Server Reboot 4.17.2008

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Email sent to liaisons:

Thursday April 17, Information Services will be performing critical changes on our database systems to improve recent performance concerns.

Access to all database systems including Cascade, Cascade Web, Banner, Famis, Basis and Millennium will be unavailable from 5:30 AM until 6 AM Thursday.

If you have questions or concerns regarding this outage, please contact Jenifer Brauen by telephone at ext. 2725, 253.879.2725, or via email at jbrauen@ups.edu. Thank you for understanding our need to conduct critical systems work.

Thank you.

– Jenifer Brauen

Cascade Web Unplanned Downtime

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Cascade Web came down 3/26 at 4:40pm following a restart of the Apache server to restore the use of Banner and Famis to the camano server which had been running on a backup server since Friday.  Cascade Web was unable to start following this reboot and remained down until 10:30pm. 

Other components of the Application Server including Discoverer and Portal remain down as of 8:15am on 3/27.