Category Archives: Announcements

[Completed] Quarterly Production Patch Maintenance 10th June 2012, from 3:00 a.m. to 4:00 p.m.

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The Quarterly Production Patch Maintenance was completed at 4:20 pm. The next production patch maintenance will be a monthly and is tentatively scheduled for the 15th of July 2012.

The quarterly production patch maintenance is scheduled for Sunday the 10th of June 2012, from 3:00 AM to 4:00 PM. Most services, may be intermittently or entirely unavailable, including:

  • Email
  • Service pack 3 upgrade to the Exchange 2007 environment
  • VMware upgrade to ESXi5
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • vDesk
  • Print Services

An update will be posted once Server Maintenance has been completed.

[Resolved] Login to Cascade and other systems unavailable – 05/16/2012 3:23 pm

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[Updated 05/16/2012 4:53 pm] Access to all systems has been restored.  Thank you again for your patience and understanding.

Members of the campus community are unable to login to Cascade, Kronos, Banner, and the Online Service Desk.  Logged in users are unaffected; it is the authorization process that is currently not functioning.  We are working to restore access as quickly as possible.  We apologize for the inconvenience.

Patch Server Maintenance May 2012

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No Patch Maintenance scheduled for the month of May, do to student Study period and Finals week. The next scheduled Patch Maintenance Window will be in June 2012. There will be a Quarterly Server Patch Maintenance in the Month of June. The June Patching will be for Pre-production servers on the 7th of June 2012, from 7 a.m. to 9 a.m., and Production servers Patch Maintenance will be on the 10th of June 2012 from 3 a.m. to 4 p.m.

[Resolved] Cascade Web Unavailable – 04/16/2012 3:00 pm

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[Updated 04/16/2012 3:10 pm] Access to Cascade Web has been restored. Thank you again for your patience and understanding.

Members of the campus community have reported that they are unable to login into Cascade Web.  They are redirected to an Internal Server Error message page.  We are working to restore access as quickly as possible.  We apologize for the inconvenience.

[Completed] Production Monthly Patch Maintenance Sunday the 8th of April 2012, from 3:00 am to 12:00 pm

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[Completed] The Monthly Patch Maintenance was completed at 11:10 a.m. All servers and services taken down for this maintenance period are up and back online. A notification of the next scheduled maintenance will be posted.

The monthly patch maintenance is scheduled for Sunday the 8th of April 2012, from 3:00 AM to 12:00 PM. Most services, may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • vDesk
  • Print Services

An update will be posted once Server Maintenance has been completed.

[Resolved] Moodle Unavailable 03/07/2012

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[Updated 03/07/2012 4:28 p.m.] Moodle is fully functional again. Some users may have lost data if they posted files or other content in Moodle between 11:00 p.m. on March 6 and 1:00 p.m. on March 7. We apologize for the inconvenience and thank you again for your patience and understanding.

Moodle has been unavailable since shortly before 1:00 p.m. We are working to restore service as quickly as possible. Thank you for your patience and understanding!

[Completed] Production Quarterly Patch Maintenance Window, 11th March 2012, 3:00 a.m. to 4:00 p.m.

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[Completed] The Production Patch Maintenance was completed at 10:45 am. The next production patch maintenance window is scheduled for Sunday the 15th of April, 2012.

The monthly patch maintenance is scheduled for Sunday the 11th of March 2012, from 3:00 AM to 4:00 PM. Some services may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • vDesk

Database applications: Cascade, FAMIS, Millennium, and Banner should not be affected. A followup will be posted upon completion of this scheduled patch maintenance window.