[Updated 5/28/13, 12:00 PM] The issue has been resolved, and connections to affected websites have been restored. If you have any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
[Original Post] We are experiencing issues with accessing content on some websites (e.g., NY Times, Wells Fargo) through our Internet service to academic and administrative buildings. We are working to resolve the problem. Thank you for your patience!
[Updated 3:10 a.m. 5/25/13] The maintenance work was completed.
[Original Post] We will conduct additional maintenance work from 12:00 to 4:00 a.m. on Saturday, May 25, to help ensure the university’s Internet connections are more resistant to unplanned outages. Multiple brief interruptions in our Internet services may be required in order to complete this important work. Thank you for your patience and understanding.
[Updated 5:57 a.m. 5/21/13] The scheduled work was completed.
[Original Post] We will conduct maintenance work from 3:00 to 6:00 a.m. on Tuesday, May 21, to help ensure the university’s Internet connections are more resistant to unplanned outages. Brief interruptions in our Internet services may be required in order to complete this important work. Thank you for your patience and understanding.
[Updated 5/8/13] The scheduled maintenance was completed between 5:05 and 5:11 a.m. without incident. Thank you for your patience!
[Original Post] A scheduled outage is planned on Wednesday, May 8, from 5:00 to 5:30 a.m. for the K-20 Internet connection provided in academic and administrative buildings. Campus residences will not be affected. We anticipate the disruption in service will last approximately 5 minutes during this outage window.
[Updated 10:23 PM] The vDesk application launch problem has been resolved.
Users are experiencing a problem when launching certain applications, most notably Firefox, on vDesk. We are currently troubleshooting the problem.
We apologize for the inconvenience.
[Resolved 4/13/2013 1:30 PM] The Internet connection has been restored. If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience!
[Updated 4/13/2013 10:33 AM] Integra has determined the issue to be a power outage in the area. They are working to resolve the issue. No resolution time has been determined at this point.
[Original] Residential buildings are experiencing a network outage. We are working with Integra, the Internet service provider, to determine the cause. Connections in academic and administrative buildings are still working well. We appreciate your patience as we work to resolve this issue.
[Completed 4/5/13 1:30 AM] All scheduled switch upgrades have been completed. Remaining required upgrades will be scheduled at a later time.
[Original] We will upgrade network switches on Friday, April 5, starting at 10:00 PM until 2:00 AM on Saturday, April 6. The buildings affected are Wheelock, McIntyre, Communications House, and Howarth. Thank you for your patience as we complete this important work.
The instance of blogs.pugetsound.edu has been moved to a new server and upgraded to the latest version of WordPress. Users can now access their blogs using their current Puget Sound login ID. Due to the nature of the upgrade from version 3.0.2 to 3.5.1, some themes used previously are not compatible with the new version. We will work closely with site administrators to ensure a smooth transition and select appropriate themes that will work. Please contact Giot at gconcepcion@pugetsound.edu or 253.879.3773 for assistance.
[Completed 3/19/2013 6:30 AM] The work was completed with minimal interruption in service.
[Original] There will be a 5-10-second interruption for all campus network services at 6:00 AM Tuesday, 3/19/13.
TS staff will be replacing a component of a key network device as a result of the campus network outage this past weekend.
[Updated 3/17/2013] Voicemail is now available. Thank you for your patience.
Due to the network outage tonight, Voicemail service is unavailable. Technicians are working on the problem at this time.
At about 10:30 PM Saturday night, the Cisco 6509E switch software crashed, causing a campus-wide network failure. All services were affected. The switch was rebooted at about 10:55 PM, which restored the network.
At about 10:30 PM Saturday night, the Cisco 6509E switch software crashed, causing a campus-wide network failure. All services were affected. The switch was rebooted at about 10:55 PM, which restored the network.
[Resolved] PeopleSoft was unavailable this morning for a brief period of time between 8:00 and 8:30 a.m. Service has now been restored. If you experience any issues with PeopleSoft, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
Thank you for your patience and support!
K20 has notified us that their connectivity issue has been resolved.
Problem Resolved : 03/06/13 09:50 PST
Our K20 Internet provider for all of our academic buildings suffered a major outage affecting multiple sites across the state.
We have recovered from the majority of the impact, but some sites are still unavailable on the internet.
They are working on the problem, but do not have an estimated time of repair.
FIRST DOWN: 03/06/13 09:22 PST
The Production Server Patch Maintenance has been completed. There is no scheduled patch maintenance for the months of April and May.
The production server patch maintenance is scheduled for Sunday, 3/10/2013, from 3:00 AM to 4:00 PM. Most services may be intermittently or entirely unavailable, including:
Note: The Optimize servers are excluded from this Server Patch Maintenance Window.
An update will be posted once server maintenance has been completed. Also as a reminder of Sunday being Day Light Savings time, of Springing forward one hour.