Category Archives: Announcements

Campus Systems Unavailable Due to Scheduled Maintenance 11/15/2015

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[Update 11/15/2015 9:20 AM] Our scheduled production server patch maintenance has been completed successfully.

Production server patch maintenance is scheduled for Sunday, November 15, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!​

Stafffiles Not Accessible 10/30/2015 [Resolved]

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[Updated 10/30/2015 12:00 pm] Access to the stafffiles fileserver was restored at noon. Thank you for your patience.

[Updated 10/30/2015 9:45 am] Scan folders for copiers on campus are also affected, since all scan folders are hosted on the stafffiles file server. Scanning from copiers will not work until stafffiles access is restored.

[Updated 10/30/2015 9:30 am] Unfortunately, there has been an unforeseen error during the restoration process that is causing additional delays. We apologize again for this inconvenience.

[Updated 10/30/2015 8:30 am] We anticipate that access should restored by 9:30 am this morning. Thank you for your patience.

[Original Post] Members of the campus community have reported that they are unable to access their network shares on our stafffiles (merlin2) file server. The fileservers facultyfiles and studentfiles (alexandria) seem to be fine. We apologize for the inconvenience and are working to resolve this as quickly as possible.

Campus Internet Unavailable 4-6 a.m. Friday, 10/30/2015 [Complete]

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[Updated 6:10 a.m.] The tests were completed and the campus internet returned to service about 5:40 a.m.

[Original] Campus internet service will be unavailable during the morning of Friday, October 30th from 4 to 6 a.m. This outage is necessary to perform testing on the maximum performance of our internet link.

Thank you for your patience and cooperation with our efforts to ensure the integrity of our internet service.

PeopleSoft Financials and HR Issue 10/26/2015 [Resolved]

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[Updated 10/26/2015 9:15 am] Access to all PeopleSoft systems has been restored. Thank you for your patience.

[Original Post] Members of the campus community have reported issues with PeopleSoft Financials and PeopleSoft HR this morning. We are receiving a “secure connection failed” error when trying to load PeopleSoft Financials, and a different error when trying to access Careers in PeopleSoft HR. We apologize for the inconvenience and are working to resolve this issue as quickly as possible.

Internet unavailable Thursday 10/22/2015n 4:00 a.m. to 5:30 a.m. [Cancelled]

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[Updated 4:24 a.m.] This test was cancelled due to unforseen circumstances

[Original] The internet service for campus will be unavailable from 4 a.m. to 5:30 a.m. as testing is performed on that link. This work is necessary to ensure optimal performance of the internet for the university.

Thank you for your patience with this process.

Internet Unavailable 5-6 a.m. Thursday 10/15/2015 [Complete]

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[Updated 6:18 a.m.] the internet returned to service at 6 a.m. The testing is complete for today.

Thank you for your patience.

[Original] The campus internet connection will be unavailable from 5:00 to 6:00 a.m. the morning of Thursday 10/15, as TS staff perform invasive testing on the connection. This work is necessary for continued optimal performance.

Please bear with us as we endeavor to provide reliable network service, and thanks for your patience!

PeopleSoft Finance Intermittently Available Saturday, October 10 from 8:00 a.m. to 9:30 a.m. [Complete]

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[9:32] Work has been completed on the upgrade.

[Original] Due to scheduled maintenance, access to PeopleSoft Finance will be intermittent on Saturday, October 10th between 8:00 a.m. and 9:30 a.m for a PeopleSoft upgrade. We  will post an update when the work is completed. Thank you for your patience while we conduct this necessary work!

Pre-Production Server Patch Maintenance 10/11/2015 [Completed]

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[Update 10/11/2015 8:25 AM] Our scheduled pre-production server patch maintenance has been completed successfully.

Pre-Production Server Patch Maintenance is scheduled for Sunday, 10/11/2015, from 3 a.m. to noon. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

Issues Printing to Lab Printers 9/29/2015 [Resolved]

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[Updated 9/29/2015 4:00 pm] The issues with printing have been resolved. Thank you for your patience!

[Original Post] Students have reported intermittent issues printing to lab printers. In some cases, printers are not appearing as available in print menu options from vDesk applications. We apologize for the inconvenience, and are investigating this issue to determine the root cause. Please visit (we are located in the Tech Center in the basement of the Library) or contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you are experiencing this issue.

Unable to Load External Websites in Wyatt 9/21/2015 [Resolved]

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[Updated 11/19/2015 3:15 pm] After extensive research and troubleshooting, we believe we’ve identified a fix for this issue, and have put in in place. Early reports are that wired internet connectivity has been fine for Mac users in Wyatt (wireless and Windows wired users were unaffected). Thank you very much for your patience.

[Original Post] We have received reports that some individuals in Wyatt have been unable to load external websites (websites that aren’t hosted here on campus). They are able to reach internal (pugetsound.edu) websites without issue. We apologize for the inconvenience, and are working to resolve this issue as quickly as possible.

Internet Unavailable 5-6 a.m 9/17/2015 [Completed]

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[Updated 5:36 a.m., 9/17] The icampus internet returned to service at about 5:20 a.m. Update work  is complete. We were successful in increasing the bandwidth on the connection to 5 Gbps.

[Original] The campus internet connection will be unavailable from 4:00 a.m. to 5:00 a.m. Thursday, 9/17 as we continue work begun last Friday morning  (see http://blogs.pugetsound.edu/tsmaintenance/?p=3503) to upgrade bandwidth from 1 to 5 Gbps.

Thank you.

Internet Unavailable Due to 5 Gbps Upgrade 4-6 a.m. 9/11/2015 [Complete]

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[Update 6:27 a.m., 9/11/2015] Internet service was restored a 6:04 a.m. after an outage of 1 hour, 50 minutes. Due to issues with some non-Puget Sound equipment, the upgrade was cancelled, and Puget Sound’s internet bandwidth remains at 1 Gbps.

[Original] Campus internet service will be unavailable from 4-5 a.m. the morning of Friday, 9/11/2015 as we upgrade service from 1 Gbps to 5 Gbps. Service may also be sporadic from 5-6 a.m. The internet will resume normal operation by 6 a.m.

Thanks you for your patience as we implement this important improvement.

Campus Systems Unavailable Due to Scheduled Maintenance 9/13/2015 [Completed]

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[Update 9/13/2015 10:35 AM] Our scheduled production server patch maintenance has been completed successfully.

[Original] Production server patch maintenance is scheduled for Sunday, September 13, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!​

PeopleSoft Campus and myPugetSound Unavailable Saturday, September 5 from 8:00 a.m. to 4:00 p.m. [Completed]

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[Update 9/5] The upgrade was completed successfully and both PeopleSoft Campus and myPugetSound are now available for use.

[Original] This is a reminder that PeopleSoft Campus and myPugetSound will be entirely unavailable between 8:00 a.m. and 3:00 p.m. on Saturday, September 5th in order to complete an upgrade to PeopleTools 8.54 and apply a new campus bundle. Please note that PeopleSoft Human Resources and PeopleSoft Financials will be unaffected and can still be accessed through Cascade.

Thank you so much for your patience and support as we conduct this necessary work.