This is an announcement from Technology Services (TS). Please see details below.

PHONE/ FAX: Devices Offline

Saturday, July 28 starting at midnight

REASON FOR IMPACT: Technology Services is currently working to resolve an unexpected issue with elevator and emergency phones and faxes where those devices are not accessible. TS is fixing elevator and emergency phones first and will continue working to fix fax lines throughout the weekend.

ADDITIONAL INFORMATION:

·        We will use TS Communications to send out a notification when all of these devices are available again.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: SWITCH MAINTENANCE

Friday, July 27 from 6:00 p.m. to 9:00 p.m.

REASON FOR IMPACT: Technology Services is performing maintenance on our Cisco switches to increase network stability, reliability and interoperability with our newer Juniper switches. While this maintenance should not cause any outages or loss of network/ Internet access, there is a small chance that we would need to reboot a switch to finish our configuration. In that scenario there would be a brief, 3-5 minute network outage for a small area of a building while the reboot occurs. During the maintenance window this evening, if you do notice that you are no longer able to access the network, please wait for a few minutes and try again.

ADDITIONAL INFORMATION:

·       In the event that we have a longer than anticipated outage, we will send an email out via this listserve and we will notify Security Services.

·       This maintenance will not impact Jones Hall as we replaced the Cisco switches in that building with Juniper switches last summer.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Internet/ Network: Firewall Upgrade

Saturday, August 4 from Midnight to 4:00 a.m.

REASON FOR IMPACT: Technology Services will be replacing our current Cisco firewall with a next generation Palo Alto firewall. During the maintenance window, midnight to 4:00 a.m., access to all Puget Sound sites and services, including pugetsound.edu, my.pugetsound.edu, vDesk and VPN will be unavailable if you are not on campus and there will be intermittent loss of Internet access if you are on campus.

ADDITIONAL INFORMATION:

·       A network firewall is used to help protect our internal Puget Sound network from both external and internal threats. Firewalls help information technology teams wall off portions of technology systems, like our Puget Sound servers, from general Internet access, which is a key step in preventing unauthorized access to our University data and systems. Next generation firewalls like the Palo Alto we’re installing are also setup to help mitigate potential threats as they are happening, in the moment they are happening. Older firewalls have less proactive toolsets and rely on staff to manually update configurations to address potential threats.

·       We will use this TS Communications list serve to post updates as we complete this work.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

PHONE: Incorrect Caller ID Name on Outbound Calls – RESOLVED

Monday, July 16, 2018 – Tuesday, July 17 at 10:30 a.m.

REASON FOR IMPACT: Our phone service provider, Allstream, experienced an issue that caused our Caller ID on the recipient end to show the correct phone number, but an incorrect name associated with it (Upper Crust Piz instead of University of Puget Sound). This issue has been resolved.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

PHONE: Incorrect Caller ID Name on Outbound Calls

Monday, July 16, 2018 – no current estimated time of resolution

REASON FOR IMPACT: Our phone service provider, Allstream, is currently experiencing an issue that is impacting many of their customers including the University of Puget Sound. Currently, if you place an outbound call from a Puget Sound phone number, the Caller ID on the recipient’s end will show the correct phone number, but the name associated with it will be ‘Upper Crust Piz’ instead of the University of Puget Sound. We have initiated a support ticket with Allstream on this issue and they are currently working to resolve it.

ADDITIONAL INFORMATION:

·       Technology Services will provide updates on this issue via this TS Communications listserv.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Phone/ Network: EQUIPMENT FAILURE, WEYERHAEUSER, PARTIAL PHONE/ WIRELESS OUTAGE – RESOLVED

Monday, July 2 from 7:45 a.m. to 11:45 a.m.

REASON FOR IMPACT: Technology Services has finished replacing a piece of Power Over Ethernet (PoE) network equipment in Weyerhaeuser that failed early this morning. For those impacted by this outage, thank you for your patience.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Phone/ Network: EQUIPMENT FAILURE, WEYERHAEUSER, PARTIAL PHONE/ WIRELESS OUTAGE

Monday, July 2 beginning at 7:45 a.m.

REASON FOR IMPACT: Technology Services is replacing a piece of Power Over Ethernet (PoE) network equipment in Weyerhaeuser that failed early this morning, resulting in some phone and wireless network outages in that building. TS should be done with this work by mid-day Monday.

ADDITIONAL INFORMATION:

·       We will send out an updated message via TS Communications when we’re done replacing this equipment.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

KACE: EMERGENCY MAINTENANCE – COMPLETE

Sunday, July 1 from 1:50 p.m. to 3:30 p.m.

REASON FOR IMPACT: Technology Services has completed the emergency maintenance on KACE, our support ticketing system. We needed to apply security patches to the system to address a vulnerability identified by our vendor.

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

KACE: Emergency Maintenance

Sunday, July 1 beginning at 1:50 p.m. (no current estimate for when this system will be available again)

REASON FOR IMPACT: Technology Services is performing emergency maintenance on KACE, our support ticketing system, and it will be unavailable for the majority of Sunday afternoon.

ADDITIONAL INFORMATION:

·        We will provide an update via TS Communications when KACE is one again available.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

PHONE: SYSTEM MAINTENANCE

Wednesday, June 27 from 4:00 p.m. to 4:15 p.m.
Thursday, June 28 from 9:00 a.m. to 3:00 p.m.

REASON FOR IMPACT: TS will be performing maintenance on our phone system as part of a larger effort to migrate our phone system to newer hardware. Since this maintenance only applies to the secondary (backup) system, there should be no impact to our phones during this window. However, in the event that the primary phone system experiences an unexpected issue during this window, there may be a phone outage while we get the secondary (backup) system back online.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

DOMAIN CONTROLLER: System Reboot

Friday, June 22 from 6:00 a.m. to 7:00 a.m..

REASON FOR IMPACT: Technology Services will be rebooting our domain controllers early Friday morning as part of an install for new services. There should be little to no impact related to these reboots, although there is a chance that you will have to login again to a Puget Sound site or application.

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

vDesk: System Maintenance – COMPLETE

Wednesday, June 20 from 10:00 a.m. to 11:15 p.m.

REASON FOR IMPACT: Technology Services has completed routine maintenance on the vDesk environment to install updated security certificates.

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

vDesk: System Maintenance

Wednesday, June 20 from 10:00 a.m. to 12:00 p.m.

REASON FOR IMPACT: Technology Services will be performing routine maintenance on the vDesk environment to install updated security certificates. The only impact of this work is that you may be directed back to the vDesk login screen where you will need to log back in to continue working.

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

SYSTEM: Phone – Maintenance for Secondary (Backup) System – COMPLETE

June 6 from 9:00 a.m. to 1:00 p.m.

REASON FOR IMPACT: TS has completed maintenance on our secondary (back-up) phone system. This work was done as part of a larger effort to migrate our phone system to newer hardware.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

SYSTEM: Phone – Maintenance for Secondary (Backup) System

June 6 from 9:00 a.m. to 3:00 p.m.

REASON FOR IMPACT: TS will be performing maintenance on our secondary (back-up) phone system as part of a larger effort to migrate our phone system to newer hardware. Since this maintenance only applies to the secondary (backup) system, there should be no impact to our phones during this window. However, in the event that the primary phone system experiences an unexpected issue during this window, there may be a phone outage while we get the secondary (backup) system back online.

ADDITIONAL INFORMATION:

·       In the event that we experience an unanticipated phone outage, TS will use this listserv to communicate information and provide updates.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.