{Phone} Incorrect Caller ID Name on Outbound Calls, July 16

This is an announcement from Technology Services (TS). Please see details below.

PHONE: Incorrect Caller ID Name on Outbound Calls

Monday, July 16, 2018 – no current estimated time of resolution

REASON FOR IMPACT: Our phone service provider, Allstream, is currently experiencing an issue that is impacting many of their customers including the University of Puget Sound. Currently, if you place an outbound call from a Puget Sound phone number, the Caller ID on the recipient’s end will show the correct phone number, but the name associated with it will be ‘Upper Crust Piz’ instead of the University of Puget Sound. We have initiated a support ticket with Allstream on this issue and they are currently working to resolve it.



·       Technology Services will provide updates on this issue via this TS Communications listserv.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


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