This is an announcement from Technology Services (TS). Please see details below.

PHONES: Intermittent Outbound Call Issue

Thursday, January 24, 2019 beginning at 8:45 a.m.

REASON FOR IMPACT: Technology Services has identified an issue with outbound calls intermittently dropping. We’ve determined that the issue is with our telephone provider, Allstream and we are waiting on an update from them regarding time to resolution. We will send an update as soon as one is available.

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Intermittent Building Internet and Phone Outages

December 20, 2018 from 11:18 a.m. to 11:25 a.m.

REASON FOR IMPACT: During the timeframe indicated, Technology Services noticed that some network equipment in the Memorial Fieldhouse, Aquatics, Trimble and Thomas Hall lost power and experienced brief network and phone outages as a result. We do not have a cause for why our equipment lost power, though network and phones should all be available at this time.

ADDITIONAL INFORMATION:

·       Windy and inclement weather may cause power outages in our area, which can impact our networking and computer equipment. Technology Services recommends that you save your computer work often.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

vDesk: System Maintenance – COMPLETE

Wednesday, December 19, 2018 from 1:00 p.m. to 2:00 p.m.

REASON FOR IMPACT: Technology Services has completed the vDesk upgrade and it should be available for use.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

vDesk: System Maintenance

Wednesday, December 19, 2018 from 1:00 p.m. to 3:00 p.m.

REASON FOR IMPACT: Technology Services will be upgrading our vDesk environment. During this maintenance window, access to vDesk will be intermittent and you may be logged out of the vDesk environment. For minimal disruption we recommend that you wait to use vDesk until after 3:00 p.m.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Moodle: System Maintenance

Friday, December 7 from 7:30 a.m. to 7:45 a.m.

REASON FOR IMPACT: Technology Services will be performing maintenance on Moodle (moodle.pugetsound.edu) during this window that will enable the use of Turnitin during the spring semester. TS anticipates that the outage for Moodle will be less than 5 minutes, although Moodle may be inaccessible for the full 15 minutes as needed.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

DHCP: Intermittent Login Issues

Monday, November 12, 2018, ongoing

REASON FOR IMPACT: Technology Services is continuing to investigate an intermittent issue with our DHCP server. We have initiated a support call with Microsoft regarding our issue. In the meantime, we will continue to monitor the server and take action as needed to resolve any issues that develop.

ADDITIONAL INFORMATION:

·       You may occasionally be unable to access the network as a result of this issue. However, we are monitoring the server and if you do encounter a problem, please wait for a few minutes and try again.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Temporarily Unavailable

Tuesday, October 30, 2018 from 5:00 p.m. to 5:10 p.m.

REASON FOR IMPACT: Technology Services is currently investigating the cause of an issue with myPugetSound. During the timeframe noted myPugetSound was not available. Currently you should be able to login to myPugetSound.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

KACE: Scheduled Maintenance

Monday, October 29, 2018 from 7:00 p.m. to 9:00 p.m.

REASON FOR IMPACT: Technology Services will be installing an upgrade to our KACE ticketing system this evening. During this maintenance timeframe the KACE site will be unavailable.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Network: Network/ Phone Outage in Smith & Oppenheimer – RESOLVED

Tuesday, October 23, 2018 from 12:30 p.m. to 12:45 p.m.

REASON FOR IMPACT: The network/ phone outage in Smith & Oppenheimer Halls was caused by a power event that impacted the network equipment in those buildings. Power has been restored and the network (wireless and wired) and phones are functional.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Network: Network/ Phone Outage in Smith & Oppenheimer

Tuesday, October 23, 2018 beginning at 12:30 p.m.

REASON FOR IMPACT: Technology Services is investigating an issue in the Smith and Oppenheimer residence halls. Currently both buildings are experiencing a network and phone outage. Wireless and wired (Ethernet) connections to the Internet are not available. We will provide an update as soon as one is available. Note that this is only impacting those two buildings; all other areas on campus will have available wireless and phone access.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

INCIDENT UPDATE: Technology Services encountered an issue with our earlier maintenance on this domain controller. As a result we are extending our maintenance window on this server and are working to bring it back online as soon as possible. The issue we encountered with the domain controller impacted myPugetSound for a few hours, although TS was able make myPugetSound accessible again as of 11:15 p.m. At this time the maintenance we are performing on this domain controller should have little to no impact on campus systems.

This is an announcement from Technology Services (TS). Please see details below.

Login System: Domain Controller Reboot

Monday, October 22, 2018 from 8:00 p.m. to 8:30 p.m.

REASON FOR IMPACT: Technology Services is restarting one of our four domain controllers during this maintenance window to remove an application related to our former Cascade system that is no longer needed. There should be little noticeable impact to our Puget Sound applications. However, if you attempt to login to a Puget Sound site or service during this time and you have difficulty, wait for a few minutes and try again.

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Inaccessible – RESOLVED

Monday, October 22, 2018 from 8:30 p.m. to 11:15 p.m.

REASON FOR IMPACT: Technology Services has resolved the issue that was impacting myPugetSound. Our work earlier this evening on a domain controller had a direct impact on a login mechanism used by myPugetSound. TS was able to make an update to myPugetSound to bypass the domain controller that is being worked on and you should be able to log in to myPugetSound. As a next step, TS will evaluate our options to increase redundant access to our login systems from myPugetSound.

INCIDENT UPDATE: Technology Services is still working to resolve the issue that is impacting myPugetSound. We consider this a high priority and will continue to work towards a resolution.

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Inaccessible

Monday, October 22, 2018 beginning at 8:30 p.m.

REASON FOR IMPACT: Technology Services is working to resolve an issue that is impacting myPugetSound.edu. Currently myPS is inaccessible. However, the PeopleSoft systems, Webmail and other campus systems are available via their direct links.

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

INCIDENT UPDATE: Technology Services is still working to resolve the issue that is impacting myPugetSound. We consider this a high priority and will continue to work towards a resolution.

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Inaccessible

Monday, October 22, 2018 beginning at 8:30 p.m.

REASON FOR IMPACT: Technology Services is working to resolve an issue that is impacting myPugetSound.edu. Currently myPS is inaccessible. However, the PeopleSoft systems, Webmail and other campus systems are available via their direct links.

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Inaccessible

Monday, October 22, 2018 beginning at 8:30 p.m.

REASON FOR IMPACT: Technology Services is working to resolve an issue that is impacting myPugetSound.edu. Currently myPS is inaccessible. However, the PeopleSoft systems, Webmail and other campus systems are available via their direct links.

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.