This is an announcement from Technology Services (TS). Please see details below.

SYSTEM: Planned Thomas Hall network outage to repair malfunctioning power equipment

January 10, 2019 from 5:00pm to 5:15pm COMPLETE

REASON FOR IMPACT: Network systems and services will be offline from 5:00pm to 5:15pm in Thomas Hall this evening to replace a network card in a battery backup system. The system must be powered down to replace the network card. All networked systems will be offline for approximately 15 minutes including: wired, wireless, phones, networked security/fire equipment. Network Services was able to replace the retired equipment without taking network services offline. There was no outage.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

SYSTEM: Planned Thomas Hall network outage to repair malfunctioning power equipment

January 10, 2019 from 5:00pm to 5:15pm

REASON FOR IMPACT: Network systems and services will be offline from 5:00pm to 5:15pm in Thomas Hall this evening to replace a network card in a battery backup system. The system must be powered down to replace the network card. All networked systems will be offline for approximately 15 minutes including: wired, wireless, phones, networked security/fire equipment.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

SYSTEM: Inbound and outbound phone calls do no function

January 9, 2019 from 12:30pm to 3:00pm RESOLVED

REASON FOR IMPACT: No inbound or outbound phone calls are completing the dialing process. Callers attempting to dial in to campus may be met with no dial tone, a busy tone, or an error message. Users attempting to dial outbound will experience a busy tone. All internal calling is fully functional. No cause is known at this time. Our telephone provider identified and isolated an issue and resolved it by about 12:45pm and continued working to monitor the situation. We’ve been notified that the issue is completely resolved.

ADDITIONAL INFORMATION:

·         Network Services is working with our telephone provider to resolve the issue as soon as possible.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

SYSTEM: Inbound and outbound phone calls do no function

January 9, 2019 from 12:30pm to ongoing

REASON FOR IMPACT: No inbound or outbound phone calls are completing the dialing process. Callers attempting to dial in to campus may be met with no dial tone, a busy tone, or an error message. Users attempting to dial outbound will experience a busy tone. All internal calling is fully functional. No cause is known at this time.

ADDITIONAL INFORMATION:

·         Network Services is working with our telephone provider to resolve the issue as soon as possible.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Planned Network / Phone Outage in Thomas Hall

November 30 from 6:00pm – 6:15pm

REASON FOR IMPACT: The network / phone system will be taken offline in Thomas Hall to replace a faulty battery backup system that partially failed earlier this week.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.