This is an announcement from Technology Services (TS).  Please see the details below
Network and Wi-Fi : Library and Chapel Network Outage [RESTORED]Issue started on Sunday, January 22 around 11 a.m.
CURRENT STATUS: The Network and Wi-Fi in the Library and Chapel has been restored. The campus wide outage that occurred on Sunday, January 22, 2023 was caused by a network error in Collins Library. Rebooting the switches and other actions resolved the majority of the campus outage, but also caused an additional error for Collins Library. The immediate issue has been resolved which restored connectivity to Collins Library and Kilworth Memorial Chapel. Additional work is in progress to prevent this network issue from happening in the future.
ADDITIONAL INFORMATION: 

• Technical Support: For support questions please contact the TS Service Desk by emailing servicedesk@pugetsound.edu or via phone at 253-879-8585. 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound Website.

Dear Members of the Campus Community,

The Network and Wi-Fi in the Collins Library and Kilworth Memorial Chapel have been restored. 

The campus-wide outage that occurred on Sunday, January 22, 2023, was caused by a network error in Collins Library. Rebooting the switches and other actions resolved the majority of the campus outage, but also caused an additional error for Collins Library. The immediate issue has been resolved which restored connectivity to Collins Library and Kilworth Memorial Chapel. Additional work is in progress to prevent this network issue from happening in the future. 

Here are additional resources if you have any questions: 

• Library Contacts: Please contact Peggy Burge (pburge@pugetsound.edu)  and Jane Carlin (jrcarlin@pugetsound.edu)  if you have immediate concerns related to Collins Library.
• Kilworth Memorial Chapel Contact: Please contact kilworthchapel@pugetsound.edu  if you have immediate concerns related to Kilworth Memorial Chapel. 
• Technical Support: For support questions please contact the TS Service Desk by emailing servicedesk@pugetsound.edu or via phone at 253-879-8585. 

We have appreciated your patience as we have worked through this network outage. 

Thank you, 

Matthew

Matthew Link | Interim CIO & AVP Technology Services

This is an announcement from Technology Services (TS).  Please see the details below
Network and Wi-Fi : Update on Library and Chapel Network Outage Issue started on Sunday, January 22 around 11 a.m.
CURRENT STATUS: The Network and Wi-Fi in the Library and Chapel are currently down due to an inter-building fiber failure. TS currently has an external resource onsite helping troubleshoot and remediate the issue. TS is working to ensure this issue is resolved by the end of today. An update will be provided as new information is available or if more time is needed to resolve the issue.
ADDITIONAL INFORMATION: 

• Please find alternatives for printing and internet access, as they will not be available in the library until this is resolved. We are very sorry for the inconvenience.
• Here are a few resources while the network and Wi-Fi are unavailable in Collins Library and Kilworth Memorial Chapel
  • Electronic Library Resources: The library website and electronic resources remain available if you are connecting to them from outside the library building or from off-campus. 
  • Computer Labs: Here is a list of computer labs across campus. 
  • Printing Locations: Here is a list of student printing areas across campus. 
  • Rescheduling Events: If you need to reschedule an event or have questions about other meeting locations please contact reservations@pugetsound.edu.  
  • Research Assistance: If you need research assistance or you have other library-related questions, please email libref@pugetsound.edu, and a library staff member will be in touch
  • Additional Library Contacts: Please contact Peggy Burge (pburge@pugetsound.edu)  and Jane Carlin (jrcarlin@pugetsound.edu)  if you have immediate concerns related to Collins Library.
  • Kilworth Memorial Chapel Contact: Please contact kilworthchapel@pugetsound.edu  if you have immediate concerns related to Kilworth Memorial Chapel. 
  • Technical Support: For support questions please contact the TS Service Desk by emailing servicedesk@pugetsound.edu or via phone at 253-879-8585. 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound Website.

This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft DEV/TST: Planned Maintenance

Thursday, January 26 @ 12 p.m. – 5 p.m.

SYSTEMS IMPACTED:

• DEV: all PeopleSoft DEV environments will be unavailable [CS92DEV, FN92DEV, HR92DEV]
• TST: all PeopleSoft TST environments will be unavailable [CS92TST, FN92TST, HR92TST]

REASON FOR IMPACT: Standard maintenance to maintain a secure, reliable environment

ADDITIONAL INFORMATION

• Communication about maintenance on PeopleSoft DEV and TST environments are delivered to the PeopleSoft distribution lists.
• Communication about maintenance for PRD environments are routed through the TS Communications distribution list.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

Thank you,

—
Kristen Spiese ’92 ‘P19Director of Database Administration & Senior Developer

This is an announcement from Technology Services (TS).  Please see the details below
Network and Wi-Fi : Library and Chapel Network Outage
REASON FOR IMPACT: The Network and Wi-Fi in the Library and Chapel are currently down due to an inter-building fiber failure.

ADDITIONAL INFORMATION: 

• Additional information will be sent out in the morning when we have an ETA on a fix.
• For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound Website.

For support questions please contact the TS Service Desk via phone at 253-879-8585