Monthly Archives: July 2020

[Tscommunications] {Network} Phone/VOIP System Maintenance: Wednesday August 5th, 7PM – Midnight

Posted on by

This is an announcement from Technology Services (TS). Please see details below.
Network: Phone/VOIP maintenance
Wednesday, August 5th, 7PM to Midnight

REASON FOR IMPACT: Technology Services will be performing a Phone/VOIP system upgrade to improve system reliability.
 
ADDITIONAL INFORMATION:
  • Phones and analog converters will be remotely rebooted; reboots generally take between 1-5 minutes.
  • While phones are being rebooted they will not be functional and calls may get dropped.
  • Devices will re-register and eventually come back online.
  • Devices connected to analog convertors, such as fax machines, will also temporarily go offline as the convertors are rebooted.
  • If you are logged into a Soft phone session via Jabber, you will need to logout and re-login.
  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.
 
For support questions please contact the TS Service Desk via phone at 253-879-8585.
 
 

[Tscommunications] {Network} VPN Inaccessible – Sun July 26, 2020 [RESOLVED]

Posted on by

Resending to reflect correct date and time.

 

Thank you!

 

From: Henry Lee
Sent: Sunday, July 26, 2020 4:44 PM
To: TS Communications <tscommunications@pugetsound.edu&gt;
Subject: [Tscommunications] {Network} VPN Inaccessible – Wed Apr 1 @ 4:40 p.m. [RESOLVED]

 

 

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: VPN Inaccessible

July 26, 2020 [RESOLVED]

REASON FOR IMPACT:

Update: VPN should be working as normal without giving any errors.  If you continue having issues please let the Service Desk know.

Access to the university VPN is inaccessible at this time due to an expired certificate.  We are working to resolve this issue as soon as possible.  As an alternative to using the VPN, users may opt to use vDesk to access university systems and applications.

vDesk Information:
https://www.pugetsound.edu/about/offices-services/technology-services/vdesk-2/

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {Network} VPN Inaccessible – Wed Apr 1 @ 4:40 p.m. [RESOLVED]

Posted on by

 

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: VPN Inaccessible

July 26, 2020 [RESOLVED]

REASON FOR IMPACT:

Update: VPN should be working as normal without giving any errors.  If you continue having issues please let the Service Desk know.

Access to the university VPN is inaccessible at this time due to an expired certificate.  We are working to resolve this issue as soon as possible.  As an alternative to using the VPN, users may opt to use vDesk to access university systems and applications.

vDesk Information:
https://www.pugetsound.edu/about/offices-services/technology-services/vdesk-2/

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {Network} VPN Inaccessible – Wed Apr 1 @ 4:40 p.m. [COMPLETED]

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: VPN Inaccessible

July 26, 2020

REASON FOR IMPACT:

Access to the university VPN is inaccessible at this time due to an expired certificate.  We are working to resolve this issue as soon as possible.  As an alternative to using the VPN, users may opt to use vDesk to access university systems and applications.

vDesk Information:
https://www.pugetsound.edu/about/offices-services/technology-services/vdesk-2/

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{myPugetSound} {PeopleSoft Campus Solutions} Planned Maintenance – [COMPLETE]

Posted on by

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions [COMPLETE]

Friday, July 24  @ 5 p.m. to Sunday, July 26 @ 8 p.m.

REASON FOR IMPACT: Technology’s Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. myPugetSound and PeopleSoft Campus Solutions will still look and feel the same as it did prior to the planned maintenance.

ADDITIONAL INFORMATION:

·         If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

·         PeopleSoft Campus Solutions Menu – The blue menu bar has slightly changed to include a navigator icon in the upper right hand area of the screen. If you login often directly to PeopleSoft Campus Solutions and have pages set as a “Favorite” you can now access those by following the below steps:  

o    Select “Personalize Content”

o    Select “menu” in pop out message

o    View “my favorites” on left hand side of the screen

o    To access all other pages utilize the new “navigator icon” in upper right hand side of the page.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

 

 

{myPugetSound} {PeopleSoft Campus Solutions} Planned Maintenance – Friday July 24 @ 5 p.m. to Sunday July 26 @ 8 p.m.

Posted on by

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

Friday, July 24  @ 5 p.m. to Sunday, July 26 @ 8 p.m.

REASON FOR IMPACT: Technology’s Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. myPugetSound and PeopleSoft Campus Solutions will still look and feel the same as it did prior to the planned maintenance.

ADDITIONAL INFORMATION:

·         If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

·         COVID Health Screening Form will be unavailable during the maintenance window. If you are scheduled to work or participate in on campus activities during this maintenance window, please contact Donelle Pearson at drpearson@pugetsound.edu or x3641 for instructions on how to submit the form during this time. 

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

 

[Tscommunications] {Network} Wireless Outage – Wed July 22nd, 2020 [RESOLVED]

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Wireless Outage 

July 22nd, 2020 [RESOLVED]

REASON FOR IMPACT:

Update: The wireless outage was due to bad configuration applied by one of our vendors.  We have reverted the change and wireless has been restored.

We are currently experiencing a wireless outage affecting parts of the campus.  We are investigating the cause and hope to have the wireless restored as soon as possible.

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {Network} Wireless Outage – Wed July 7th, 2020

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Wireless Outage 

July 7th, 2020

REASON FOR IMPACT:

We are currently experiencing a wireless outage affecting parts of the campus.  We are investigating the cause and hope to have the wireless restored as soon as possible.

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{myPugetSound} {PeopleSoft Campus Solutions} Planned Maintenance – Friday July 24 @ 5 p.m. to Sunday July 26 @ 8 p.m.

Posted on by

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

Friday, July 24  @ 5 p.m. to Sunday, July 26 @ 8 p.m.

REASON FOR IMPACT: Technology’s Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. myPugetSound and PeopleSoft Campus Solutions will still look and feel the same as it did prior to the planned maintenance.

ADDITIONAL INFORMATION:

·         If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

·         COVID Health Screening Form will be unavailable during the maintenance window. If you are scheduled to work or participate in on campus activities during this maintenance window, please contact Donelle Pearson at drpearson@pugetsound.edu or x3641 for instructions on how to submit the form during this time. 

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

 

{Phone} Planned Migration – Wednesday, July 15 2 p.m. – 5 p.m. [COMPLETE]

Posted on by

Update: The planned migration has been completed.

 

This is an announcement from Technology Services (TS). Please see details below.

PHONE: Emergency Responder Migration

Wednesday, July 15, 2020 from 2:00 p.m. – 5:00 p.m. [COMPLETE]

REASON FOR IMPACT: Technology Services will be migrating part of our phone system to new servers to prepare for a system upgrade later this year.

 

ADDITIONAL INFORMATION:

·         These systems are redundant so no outages are expected.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Phone} Planned Migration – Wednesday, July 15 2 p.m. – 5 p.m.

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

PHONE: Emergency Responder Migration

Wednesday, July 15, 2020 from 2:00 p.m. – 5:00 p.m.

REASON FOR IMPACT: Technology Services will be migrating part of our phone system to new servers to prepare for a system upgrade later this year.

 

ADDITIONAL INFORMATION:

·         These systems are redundant so no outages are expected.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

[Tscommunications] {NETWORK}: Phone/VOIP Upgrade – July 15th, 2020 – 7PM to Midnight [CANCELLED]

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

This maintenance upgrade will be rescheduled to a later time.  Thank you.

NETWORK: Phone/VOIP System Upgrade

July 15th, 2020 – 7PM to Midnight

SYSTEMS IMPACTED:  All VOIP Services on campus will be affected including, desk phones, walls phones, and all devices that use VOIP analog converters such as Fax machines, elevator phones, security systems and emergency towers.

REASON FOR IMPACT: Technology Services will be performing an upgrade to the phone system increase stability, reliability and interoperability with our phone system. This maintenance will cause short intermittent downtime to phone/VOIP services (typically less than 5 minutes) around campus between 7PM and Midnight.


ADDITIONAL INFORMATION:

·        In the event that we have a longer than anticipated outage, we will send out an update

·        All phone/VOIP services will experience intermittent down time as we migrate phones and VOIP devices to new servers.  While the migration of these phones will not take long (usually less than 5 minutes as the phones and devices reboot) we will need to do testing and verification during the full maintenance window.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {Network}: Library Network Maintenance – July 8th – 1:30 PM [COMPLETE]

Posted on by

Update:  All network services should be back to normal in the library.  If anyone has further issues please let us know.

 

NETWORK: Library Network Maintenance

July 8th, 2020 – 1:30pm [COMPLETE]

 

SYSTEMS IMPACTED:  All network services will be impacted in Library including VOIP and Wireless.

 

REASON FOR IMPACT: We are still experiencing issues with devices going offline that require power over Ethernet (POE) such as Access points for wireless.  This maintenance will cause intermittent downtime to all network services and Internet access.  Unfortunately we need to do this work during the day as there are some unresponsive switches and we are attempting to get those areas back online.

 

ADDITIONAL INFORMATION:

In the event that we have a longer than anticipated outage, we will send out an update.

All network services including phones/VOIP, remoting into computers or accessing resources (ie cameras) in Library via the VPN or from other areas on campus will not function

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {Network}: Library Network Maintenance – July 8th – 1:30 PM

Posted on by

NETWORK: Library Network Maintenance

July 8th, 2020 – 1:30pm

 

SYSTEMS IMPACTED:  All network services will be impacted in Library including VOIP and Wireless.

 

REASON FOR IMPACT: We are still experiencing issues with devices going offline that require power over Ethernet (POE) such as Access points for wireless.  This maintenance will cause intermittent downtime to all network services and Internet access.  Unfortunately we need to do this work during the day as there are some unresponsive switches and we are attempting to get those areas back online.

 

ADDITIONAL INFORMATION:

In the event that we have a longer than anticipated outage, we will send out an update.

All network services including phones/VOIP, remoting into computers or accessing resources (ie cameras) in Library via the VPN or from other areas on campus will not function

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {Network}: Library Network Maintenance – July 7th – 6:45PM to 11PM [COMPLETE]

Posted on by

Update: Our maintenance is now completed.  Thank you.

 

——————

 

NETWORK: Library Network Maintenance

July 7th, 2020 – 6:45pm to 11:00pm [COMPLETE]

 

SYSTEMS IMPACTED:  All Network services will be impacted in Library including VOIP and Wireless.

 

REASON FOR IMPACT: There is currently an issue with some devices going offline that require power over Ethernet (POE) such as Access points for wireless.  To address this issue, Technology Services will be performing a software upgrade and reboot of all the switches in the Library to increase network stability, reliability and interoperability. This maintenance will cause intermittent downtime to all network services and Internet access for periods of 15-30 minutes as the switches are loaded with new firmware and are rebooted.

 

ADDITIONAL INFORMATION:

In the event that we have a longer than anticipated outage, we will send out an update.

All network services including phones/VOIP, remoting into computers or accessing resources (ie cameras) in Library via the VPN or from other areas on campus will not function

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.