On 1/23 at 12:30pm, Cascade Web Forms experienced problems with user login. The error reported as: FRM – 921010. Restarting the forms service fixed the error. Root cause is as of yet unknown.
E-Mail Blacklist Update
We have been removed from Comcast and AOL blacklists as of Wednesday, 1/21 @ Noon and e-mail is flowing normally.
Hotmail/MSN is accepting delivery of our email as of early Friday morning, 1/23; however, some messages do not seem to make it to user mailboxes. We continue to monitor the situation as regular delivery will likely be restored over the next week. You will not receive a bounce-back message alerting you to the issue. Until this issue is resolved, we recommend sending important messages via a non @ups.edu account or communicating with the recipient via another medium.
1/24/2009 Alexandria antivirus upgrade
The academic file server Alexandria was found to have no antivirus installed. It had apparently been uninstalled last year during a period of performance problems, and not reinstalled. McAfee VSE was installed and an on-demand scan was initiated on the student folder, since there were some reports of infection in that folder.
[Resolved] Wireless hotspots intermittently unavailable
The wireless network has been sporadically unavailable since late last night, January 22, due to equipment malfunction. We are working with the vendor to resolve the problem and have no estimates on a resolution time. This affects most areas of campus, except Regester Hall and the Library stack areas.
[Update 1/23/09 @ 7:00 pm] With temporary solution in place, all tests show connectivity is restored. If you experience any wireless connectivity problems, please contact the Helpdesk.
[Resolved] Cascade Web Forms – short service disruption
Cascade web forms was down for about five minutes around 2 p.m. today, January 21, 2009. It was displaying a configuration error and said to look in the web page log for details. Our database administrator rebooted the server and service was restored. Cause is unknown at this time.
1/15/08 Inbound/outbound phone service unavailable (restored by 5:50pm)
Approximately 4:35pm telephone service to and from the campus was lost. The problem has been identified as a failure in the telephone provider’s network. They are aware of the problem and are working to find resolution. Intra-campus telephone service is operating normally.
January 11, 2009: Cascade Web unavailable (back online at 12:15 pm)
Cascade Web is experiencing some unexpected complications related to yesterday’s Cascade database upgrade. Technology Services staff are working to resolve the issue as quickly as possible.
Cascade Web was brought back up around 12:15 pm.
January 8, 2009: Issues contacting University of Washington
We are currently experiencing problems getting e-mail to the University of Washington and viewing their web site. TS is aware of this problem and working with the University of Washington IT staff to resolve this issue.
The problem has been resolved and tested, as of 10:15am 01/09/2009
Databases unavailable, 1/10/2009
Campus email text:
Saturday, January 10, Technology Services will be performing important updates on our database systems. There will be two groups of outages:
5 AM until 8 PM – Cascade and Cascade Web will be unavailable.
9 AM until Noon – Banner, Famis, Basis, and Millennium will be unavailable.
Email, network files and shares, and other network services will not be impacted.
Details:
Cascade database is switching to new hardware and upgrading to 10g. Administrative toolset is being upgraded to 10g and deployed on new hardware.
Banner, Famis, Basis, and Millennium will be patched to make them compatible with 10g.
December 18, 2008: Alexandria unresponsive
At approximately 5:15 PM the academic file server Alexandria started becoming unresponsive, causing problems with student logins and file access. the server was rebooted at approximately 6 Pm, after attempts to troubleshoot the problem failed because the server’s console became unresponive as well. Service was restored at approximately 6:15 PM.
December 18, 2008: Merlin2 Reboot, 7AM
Merlin2 will be rebooted around 7AM on 12/18 in order to clear up some access issues on the server. We will update this post when it is available once again.
CRM down 12/17/2008 (Update: Back online)
The CRM server was down most of the day, but is now up and functioning again.
Changes were made to the server that are expected to prevent this problem from recurring.
CRM is down, 12/15/2008 (update: back online)
The CRM server is down, so attempting to access CRM results in the Page Not Found error. Service could not be restored Monday afternoon, as expected. A team is continuing to focus on this issue.
Update:
The application is now back online and available for use as of 6:00PM 12/15/2008.
12/13/2008 Blackboard unresponsive
Reportedly at 3 PM Saturday, 12/13/2008 the Backboard server became unresponsive to login requests. At 4 PM, Technology Services staff were notifed by Security Services. The Blackboard services and database were restarted at about 4:20 , which restored service.
December 23, 2008: Spam Quarantine Unavailable 5-10am
On December 23rd from 5-10am the Sophos PureMessage spam may be unavailable for some messages/users. Mail will continue to be delivered as per normal. Should a user be unable to remove or deliver a message from their quarantine they should try again after 10am.
Due to a campus wide power outage from 5-7am on 12/23, this outage may be postponed depending on completion of that outage.
~~~~~~~~ Update 12/23 8:50am ~~~~~~~~~~~
This upgrade is progressing well, however it is taking a bit longer than expected. We may still make it up by 10am, but 11am is more realistic.
Please note that mail is being delivered normally and without delay, it’s just half of the spam quarantine is unavailable until 11am.
~~~~~~~ Update at 11:20 ~~~~~~~~~
The quarantine is now back online. From approximately 10:50-11:15am the quarantine was available off and on. Please contact the helpdesk if you have problems accessing your quarantine.