[Update 04/21/2009 03:17 PM] E-mail service has been restored. All mail will be delivered shortly.
Mail inbound to pugetsound.edu has been disrupted. We are working to restore service. No mail has been lost, and all mail will be delivered. We will update you as soon as possible.
Cascade and FAMIS users reported issues receiving their reports that are run through the reports server. Users received an error message saying that job ###### wouldn’t run. When we looked in the reports server (past jobs), that particular job_id did not show up (it was a future job_id!).
Resolution: bounced reports server
Kristen Spiese requested that the Shasta server be shutdown.
It will be available to be brought back online if needed.
We will wait to repurpose the machine temporarily.
A database error occurred in CRM about 11:30 am on 4/15/2009. DST was alerted to the problem, a table that was unable to extend, and fixed it about noon. A couple of email campaigns were in-progress and were adversely affected:
1. A message from the President’s office going to faculty, staff and students was sent out twice, but the records indicated it only went out once.
2. A message that was being created by Admission was in the middle of generating the target group and got stuck there. Every attempt to resolve it failed so the solution was to copy the schedule without the target group, re-create the target group and then the email was sent out successfully.
The server INTCHK will be moved from a physical to a virtaul machine on 4/17/2009 starting at 7am. During this window INTCHK will be completely unavailable.
Performed the script test this morning, 7:00-8:30 am.
This evening, a problem with publishing content to the Athletics site was resolved by republishing the entire Web site. During the republishing process, images may not have displayed correctly; however, content was available throught that period.
We replaced the yearly SSL certificates for the Webmail (webmail.ups.edu), IMAP (imap.ups.edu), and POP3 (pop3.ups.edu) servers this morning. All these services are up an running and accepting connections.
Performed Mil9ip tuning on 4/7/2008, based the test on mildemo instance with Sean Vincent. According to Sean, this tuning improved the performance of Millennium dramatically. The tuning includes the follwing changes in the parameter file.
· optimizer_mode=FIRST_ROWS from CHOOSE
· increased shared_pool_size, pga_aggregate_target size, and sga_max_size
AD must have sole control of its “mail” attribute to properly provision e-mail accounts. OID –> AD synchronization had included this, and the provisioning system (privcmd) had been filling this with any known e-mail address. This prevented new pugetsound domain accounts from being enabled when the e-mail address was not in the ups.edu domain, as is the case for most new students.
The mapping file was changed to no longer update the “mail” attribute when synchronizing from OID to AD.
Password Synchronization is here! You can now synchronize your password across many Puget Sound applications by changing your password in Cascade Web, Webmail/e-mail or Windows. Learn more at http://www.ups.edu/pssync.xml.
The Oracle listener on Albert stopped functioning 3/26/2009 around 9:15 or 9:30am, which caused all Oracle databases on the machine to stop responding.
This affected development and test application servers. Specifically Registrar staff testing was interrupted. No production services were affected.
The listener was bounced and service restored after about 20-30 minutes.
The following minor changes were installed 3/25/2009 10:30am, with no disruption:
To support Banner Single Sign On, minor software updates will be installed during our normal maintenance window on Wednesday, 3/25/09, between 5:30 and 6:00 AM. The service disruption to Cascade Web will last only a few minutes.
The authorized license count for our new Cisco ASA Anyconnect VPN client has been updated from 2 to 25 simultaneous users.