Soundnet Service Interruptions [Update]

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Service issues in regards to Soundnet are not expected to be resolved this afternoon. Soundnet will continue to experience intermittent technical difficulties until a full resolution is in place. We appreciate your patience during this time and are working on restoring full service as soon as possible.

[Completed] Production Monthly Maintenance Sunday the 24th April 2011 from 8 a.m to 12 p.m

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Updated: 6:00 pm 24th April 2011.
Issues occurred with patches during the patch maintenance window. Services were regained by 5:45 pm, all service are available now.

From 8:00 AM to noon, all services may be intermittently or entirely unavailable, including:

  • E-mail
  • Database Applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • Personal and departmental file shares (on Alexandria and Merlin2)

[Completed] Pre-Production Maintenance 04/21/2011 from 7:00 am to 9:00 am

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The Pre-Production patching has been completed at 8:40 am. The next scheduled outage will be Sunday the 24th of April, for all remaining Production servers. A separate blog post will be posted.

On Thursday April 21st from 7:00 AM – 9:00 AM the following pre-production servers may be unavailable due to maintenance:
lummi
hope
decatur
squaxin
shaw
pilchuck
moodle2
kickstart
mysqldev
maharadev
ldaprelay-dev
tomcat-dev
alacartedev
union
shibb-sp
vmctdb1-d
vmlxss1-d
vmlxwb2-d
EXDEV
FIDALGO
ISIS
OSIRIS
KETRON
PORTAL
VS0
ATHABASCADEV
HELPDESKACD
Furthermore, Oracle systems may be unavailable starting at 5:00 AM:
bjp for ridge and summit
Clean address for ridge and summit
Job submission
OAS on hope and deactur
Oracle Forms on Fidalgo

Cascade Release 11.5 – 05.11.11

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Cascade Release 11.5 was installed on May 11, 2011. This release contained the following features and fixes:

  • Change incoming students to electronic billing at time of deposit (CAS-75)
  • Direct Lending annual changes
  • Enrollment Manager score and activity load changes(EM-15, EM-16, EM-17)
  • Enrollment Manager interface research page for end users (EM-28)
  • Initial loads of Cascade information into Enrollment Manager (EM-40, EM-41, EM-43, EM-44)
  • Improved automation of position changes in Kronos

[Resolved] Online Services Temporarily Interrupted 4/12/11

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[Updated 2:13 PM] All services have been completely restored. If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

We are experiencing intermittent outages with some online services, including the university website, Puget Sound blogs, and Moodle. We are working to restore full service. Thank you for your patience!

[Resolved] Service Interruptions for Website, Moodle, I-Commons Printing 3/30/11

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[Updated 1:00 PM] Service has been restored and stable for the past two hours. If you do experience any issues accessing the website, Moodle, printing in I-Commons, or any other service, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you!

A server issue is affecting multiple services, including the university website, Moodle, and printing in the Library’s I-Commons area. We are working as quickly as possible to restore full service. Thank you for your patience!

Cascade Release 11.4 – 04.13.2011

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Cascade Release 11.4 was installed on April 13, 2011. This release included the following features and fixes:

  • Kronos timekeeping for staff
  • Faculty and staff conversion to semi-monthly payroll
  • Change mechanism for releasing pre-matriculation functions (Advising, Math Placement) to coming students (EM-5, EM-6, EM-7)
  • Foundation for sending Cascade updates to Enrollment Manager (EM-30, EM-31)

Cascade Release 11.3 – 03.09.2011

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Release 11.3 was installed on March 9, 2011. This release included the following features and fixes:

  • Conform Degree Progress Report to Upper Division graduation requirement (CAS-36)
  • Create per-class limit on students who can register as Pass/Fail (CAS-147)
  • Include graduate programs in admitted student online deposit process (CAS-156)
  • Class rank report fix (CAS-172)
  • Exclude graduating seniors from housing lottery (CAS-174)
  • Change online deposits to new Admission API (EM-14)
  • Add award info to merit scholarship letter merge file (EM-26)
  • Financial Aid yearly packaging changes for graduate programs

[Complete] Production Maintenance 3/27 from 8: 00 AM to 12:00 pm

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Update at 11:30 am 3/27/2011: All maintenance complete.

The next production maintenance window is Sunday, April 24th, from 8:00 am to noon.

On Sunday March 27th from 8:00 AM to 12:00 PM the following production servers may be intermittently unavailable due to maintenance:

Merlin2
Google
SQL
Harstine

Services Affected:
Cascade, Banner, Bosscops, Bosscars, Surveys, Apex, Kronos, Sharepoint, Food Services Suite, and possibly XenApps.