Network and Phone Outage in McIntyre 7/15/13 [Resolved]

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[Updated 7/15/13, 11:10 a.m.] All services have been restored to McIntyre Hall. Work continues to provide a permanent solution to the power problem that occurred. If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

[Original] Due to a minor, unexpected power outage in McIntyre Hall, network and phone service is currently unavailable in the building. Due to the impact on the university’s server room located in McIntyre, other services across campus may be affected. We are working to restore power and full services to McIntyre as quickly as possible. Thank you for your patience!

Scheduled Maintenance 7/14/2013 [Completed]

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[Update] Pre-Production Server Patch Maintenance completed 11:08 am, 7/14/2013

Pre-Production Server Patch Maintenance is scheduled for Sunday, 7/14/2013, from 3 a.m. to noon. This should not affect any production services such as email, personal and departmental file shares, database applications, or web services (Moodle, Print Services, vDesk). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Email System Maintenance 6/24/13 [Completed]

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Maintenance work on the university’s email system is scheduled for Monday, June 24, from 10:00 p.m. to midnight. This work is required to prepare for our upgrade to Exchange 2013 later this year. Members of the Puget Sound community should not experience any disruption in their university email service. If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience and support!

Production Server Patch Maintenance for 6/9/2013 [Canceled]

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[Updated]  Production Patch Maintenance for 6/9/2013 has been canceled. The next scheduled Production Patch Maintenance is tentatively scheduled for 7/14/2013.

[Original] The Production Server Patch Maintenance is scheduled for 6/9/2013.  Most services may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on FacultyFiles, StaffFiles, and StudentFiles)
  • Database applications that include Cascade
  • Web services such as www.pugetsound.edu,  Mahara, and Moodle
  • vDesk
  • Print Services
  • Optimize production servers and services

Pre-production Patch Maintenance for 5/30/2013 [Completed]

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[Updated  5/30/2013, 9:05 am]  Pre-Production Patch Maintenance has been completed.  A separate notification of the Production Patch Maintenance will be posted at a later date.

[Original]  Pre-Production Patch Maintenance is scheduled for 5/30/2013 from 7 am to 9 am, and Production Server Maintenance tentatively set for 6/9/2013. A separate blog will be posted, prior to the Production Patch maintenance performed.

This should not affect any production services such as:

 

Email

Personal and departmental file shares (on Alexandria and Merlin2)

Database applications

Web services such as: Moodle

Print Services

vDesk

 

An update will be posted once server maintenance has been completed.

Web Access Issues 5/28/13 [Resolved]

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[Updated 5/28/13, 12:00 PM] The issue has been resolved, and connections to affected websites have been restored. If you have any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

[Original Post] We are experiencing issues with accessing content on some websites (e.g., NY Times, Wells Fargo) through our Internet service to academic and administrative buildings. We are working to resolve the problem. Thank you for your patience!

Scheduled Maintenance 5/25/13 [Completed]

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[Updated 3:10 a.m. 5/25/13] The maintenance work was completed.

[Original Post] We will conduct additional maintenance work from 12:00 to 4:00 a.m. on Saturday, May 25, to help ensure the university’s Internet connections are more resistant to unplanned outages. Multiple brief interruptions in our Internet services may be required in order to complete this important work. Thank you for your patience and understanding.

SafeConnect Upgrade Scheduled

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Impulse Point will be upgrading our SafeConnect server on Wednesday 5/22 starting at 5:00am PDT.

The upgrade is scheduled to take approximately 2 hours, commencing no later than 8:00am PDT.

During the 2 hour upgrade period the server will fail open allowing all access until the upgrade is complete.

When the server is re-established, any user that is not compliant may be blocked, but all compliant users will not notice any change.

Scheduled Maintenance 5/21/13 [Completed]

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[Updated 5:57 a.m.  5/21/13] The scheduled work was completed.

[Original Post] We will conduct maintenance work from 3:00 to 6:00 a.m. on Tuesday, May 21, to help ensure the university’s Internet connections are more resistant to unplanned outages. Brief interruptions in our Internet services may be required in order to complete this important work. Thank you for your patience and understanding.

Scheduled Internet Outage 5/8/13 [Completed]

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[Updated 5/8/13] The scheduled maintenance was completed between 5:05 and 5:11 a.m. without incident. Thank you for your patience!

[Original Post] A scheduled outage is planned on Wednesday, May 8, from 5:00 to 5:30 a.m. for the K-20 Internet connection provided in academic and administrative buildings. Campus residences will not be affected. We anticipate the disruption in service will last approximately 5 minutes during this outage window.

[Resolved] VDesk Problems 5/1/13

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[Updated 10:23 PM] The vDesk application launch problem has been resolved.

Users are experiencing a problem when launching certain applications, most notably Firefox, on vDesk. We are currently troubleshooting the problem.

We apologize for the inconvenience.

 

Residential Network Outage 4/13/13 [Resolved]

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[Resolved 4/13/2013 1:30 PM] The Internet connection has been restored. If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience!

[Updated 4/13/2013 10:33 AM] Integra has determined the issue to be a power outage in the area. They are working to resolve the issue. No resolution time has been determined at this point.

[Original] Residential buildings are experiencing a network outage. We are working with Integra, the Internet service provider, to determine the cause. Connections in academic and administrative buildings are still working well. We appreciate your patience as we work to resolve this issue.