[Resolved] – Long Distance May be Sporadic – 7/31/2012

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[Updated 7:49 am, 8/1/2012] We have been informed by the phone carrier that this issue has been resolved. The problem was apparently a hardware failure in a key piece of equipment.

[Updated 4:54 pm] As of about 4-4:15 pm, This problem has resurfaced, although log distance calls are displaying various symptoms. The phone carrier is working on the problem.

This morning there have been reports of certain long distance calls not connecting, giving “dead air” when dialed. This is due to a problem at our telephone carrier, which is experiencing a widespread issue. The carrier is working on the issue, which is affecting all their customers. Long distance calls appear to be working now, but this may be sporadic for the next hour.

[Completed] Pre-Production Patch Maintenance Thursday the 2nd of August 2012, from 7:00 am to 9:00 am

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The Pre-Production Patch Maintenance has been completed at 9:00 am., and all servers patched during this time period are back online. Next Sunday the 12th of August is a scheduled Quarterly Patch Maintenance Window, and a separate blog will be posted.

On Thursday the 2nd of August 2012, from 7:00 AM – 9:00 AM most pre-production servers are to be patched. This means that most test systems may be intermittently or entirely unavailable during this time. Most users will not be impacted, as most users do not have access to these pre-production servers.

This should not affect any production services such as:

Email
Personal and departmental file shares (on Alexandria and Merlin2)
Database applications: Cascade, FAMIS, Millennium, and Banner
Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
Print Services
vDesk

A follow up email and update to the blog will be posted once Pre-Production Patch Maintenance has been completed.

[COMPLETED] Monthly Production Patch Maintenance July 8th, 2012

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[COMPLETED] Monthly Production Patch Maintenance July 8th, 2012 from 3:00 a.m. to 12:00 p.m.

Monthly Production Patch Maintenance July 8th, 2012 has been completed.

The monthly production patch maintenance is scheduled for Sunday July 8th, 2012 from 3:00 AM to 12:00 PM. Some services will be intermittently or entirely unavailable, including:

  • VMware hosts upgrade to ESXi 5
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • vDesk
  • Print Services

[Completed] Exchange Server Maintenance

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A hardware issue on one of the Back-End Exchange Nodes surfaced today.

We are working with Dell and maintenance is being performed this evening.

There should not be any email flow issues but one may experience some intermittent outage.

[Completed] Quarterly Production Patch Maintenance 10th June 2012, from 3:00 a.m. to 4:00 p.m.

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The Quarterly Production Patch Maintenance was completed at 4:20 pm. The next production patch maintenance will be a monthly and is tentatively scheduled for the 15th of July 2012.

The quarterly production patch maintenance is scheduled for Sunday the 10th of June 2012, from 3:00 AM to 4:00 PM. Most services, may be intermittently or entirely unavailable, including:

  • Email
  • Service pack 3 upgrade to the Exchange 2007 environment
  • VMware upgrade to ESXi5
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • vDesk
  • Print Services

An update will be posted once Server Maintenance has been completed.

[Completed] Pre-Production Patch Maintenance Thursday the 7th of June 2012, from 7:00 am to 9:00 am

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The Pre-Production Patch Maintenance has been completed at 9:00 am., and all servers patched during this time period are back online. This Sunday the 10th of June is a scheduled Quarterly Patch Maintenance Window, and a separate blog will be posted.

On Thursday the 7th of June 2012, from 7:00 AM – 9:00 AM most pre-production servers are to be patched. This means that most test systems may be intermittently or entirely unavailable during this time. Most users will not be impacted, as most users do not have access to these pre-production servers.

This should not affect any production services such as:

Email
Personal and departmental file shares (on Alexandria and Merlin2)
Database applications: Cascade, FAMIS, Millennium, and Banner
Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
Print Services
vDesk

A follow up email and update to the blog will be posted once Pre-Production Patch Maintenance has been completed.

[Resolved] Login to Cascade and other systems unavailable – 05/16/2012 3:23 pm

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[Updated 05/16/2012 4:53 pm] Access to all systems has been restored.  Thank you again for your patience and understanding.

Members of the campus community are unable to login to Cascade, Kronos, Banner, and the Online Service Desk.  Logged in users are unaffected; it is the authorization process that is currently not functioning.  We are working to restore access as quickly as possible.  We apologize for the inconvenience.

Patch Server Maintenance May 2012

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No Patch Maintenance scheduled for the month of May, do to student Study period and Finals week. The next scheduled Patch Maintenance Window will be in June 2012. There will be a Quarterly Server Patch Maintenance in the Month of June. The June Patching will be for Pre-production servers on the 7th of June 2012, from 7 a.m. to 9 a.m., and Production servers Patch Maintenance will be on the 10th of June 2012 from 3 a.m. to 4 p.m.

[Resolved] Cascade Web Unavailable – 04/16/2012 3:00 pm

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[Updated 04/16/2012 3:10 pm] Access to Cascade Web has been restored. Thank you again for your patience and understanding.

Members of the campus community have reported that they are unable to login into Cascade Web.  They are redirected to an Internal Server Error message page.  We are working to restore access as quickly as possible.  We apologize for the inconvenience.

[Completed] Production Monthly Patch Maintenance Sunday the 8th of April 2012, from 3:00 am to 12:00 pm

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[Completed] The Monthly Patch Maintenance was completed at 11:10 a.m. All servers and services taken down for this maintenance period are up and back online. A notification of the next scheduled maintenance will be posted.

The monthly patch maintenance is scheduled for Sunday the 8th of April 2012, from 3:00 AM to 12:00 PM. Most services, may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • vDesk
  • Print Services

An update will be posted once Server Maintenance has been completed.

[Completed] Pre-Production Patch Maintenance the 5th of April 2012, 7:00 a.m. to 9:00 a.m.

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The Pre-Production Patch Maintenance has been completed at 8:50 a.m., and all servers patched during this time period are back online. This Sunday the 8th of April is a scheduled Monthly Patch Maintenance Window, and a separate blog will be posted.

On Thursday the 5th of April 2012, from 7:00 AM – 9:00 AM most pre-production servers are to be patched. This means that most test systems may be intermittently or entirely unavailable during this time. Most users will not be impacted, as most users do not have access to these pre-production servers.

This should not affect any production services such as:

Email
Personal and departmental file shares (on Alexandria and Merlin2)
Database applications: Cascade, FAMIS, Millennium, and Banner
Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
Print Services
vDesk

A follow up email and update to the blog will be posted once Pre-Production Patch Maintenance has been completed.