Network Services will be performing some important battery replacement in Jones at 10pm. The interruption should last about 5 minutes.
Please contact the Service Desk at x8585 or servicedesk@pugetsound.edu with any concerns.
Pre-Production Server Patch Maintenance 6/12/2016 [complete]
[Updated 6/12/2016 12:10 pm] Our scheduled pre-production server patch maintenance has been completed successfully.
[Original] Pre-Production Server Patch Maintenance is scheduled for Sunday, 6/12/2016, from 8 am. to 5 pm. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
Campus Systems Unavailable Due to Scheduled Maintenance 06/05/2016 [complete]
[Update 06/05/2016 12:08 p.m.] Our scheduled production server patch maintenance has been completed successfully.
[Original] Production server patch maintenance is scheduled for Sunday, June 5, from 3:00 a.m. until noon During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.
Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
vDesk Upgrade 5/24/2016 [Complete]
[Updated 5/24/2016 7:00 am] The upgrade is complete. Thank you for your patience.
[Original Post] vDesk will be unavailable in the early hours of May 24, 2016 for our scheduled annual upgrade. The upgrade should be complete by 7:00 am. Updated versions of software will be installed on vDesk, including Office 2016. If you have any questions or concerns, please contact the Technology Service Desk at servicedesk@pugetsound.edu. Thank you for your patience with the upgrade process this year.
vDesk Upgrade 5/23/2016 [Delayed]
[Updated 5/23/9:45 am] Access to vDesk has been restored. Thank you for your patience.
[Updated 5/23/2016 8:15 am] Unfortunately, there was a complication, and we were unable to complete the upgrade this morning. We are working on restoring vDesk to its former state as quickly as possible.
[Original Post] vDesk will be unavailable in the early hours of May 23, 2016 for our scheduled annual upgrade. The upgrade should be complete by 7:00 am. Updated versions of software will be installed on vDesk, including Office 2016. If you have any questions or concerns, please contact the Technology Service Desk at servicedesk@pugetsound.edu.
vDesk Applications Not Launching 5/16/2016 [Resolved]
[Updated 5/16/2016 9:15 am] Access to vDesk has been restored. Thank you for your patience.
[Original Post] Members of the campus community have reported that they are unable to launch vDesk applications. They are able to sign in to vDesk, but nothing happens when they click on an application to launch it. We apologize for the inconvenience and are working to resolve this as quickly as possible.
vDesk Upgrade 5/16/2016 [Postponed]
[Updated 5/16/2016 7:45 am] The vDesk upgrade has been postponed to later this week. Thank you for your patience.
[Original Post] vDesk will be unavailable in the early hours of May 16, 2016 for our scheduled annual upgrade. The upgrade should be complete by 8:00 am. Updated versions of software will be installed on vDesk, including Office 2016. If you have any questions or concerns, please contact the Technology Service Desk at servicedesk@pugetsound.edu.
PeopleSoft Campus Intermittently Available Saturday, May 7 from 8:00 a.m. to 10:00 a.m. [Completed]
[9:36] Work has been completed on the upgrade.
[Original] Due to scheduled maintenance, access to PeopleSoft Campus will be intermittent on Saturday, May 7th starting at 8:00 a.m. for a PeopleSoft upgrade.
We will post an update when the work is completed. Thank you for your patience while we conduct this necessary work!
[CANCELED] Campus Systems Unavailable Due to Scheduled Maintenance 05/08/2016
[Update 05/04/2016] This scheduled maintenance has been canceled. It will be rescheduled for a different Sunday and a new announcement will be made.
[Original] Production server patch maintenance is scheduled for Sunday, May 8, from 3:00 a.m. until noon During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.
Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
Pre-Production Server Patch Maintenance 4/17/2016 [Complete]
[Updated 4/17/2016 6:55 pm] Our scheduled pre-production server patch maintenance has been completed successfully.
[Original post] Pre-Production Server Patch Maintenance is scheduled for Sunday, 4/17/2016, from 8 am. to 5 pm. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
Stafffiles Network Shares Not Loading 3/21/2016 [Resolved]
[Updated 3/21/2016 4:55 pm] The issue has been resolved. Thank you!
[Original Post] Members of the campus community have reported that network shares on the Stafffiles fileserver (aka Merlin2) are not loading. When you open File Explorer in Windows, the progress bar seems to load continuously. We apologize for the inconvenience and are looking into the issue.
Campus Systems Unavailable Due to Scheduled Maintenance 03/13/2016 [Complete]
[Update 03/13/2016 10:17 a.m.] Our scheduled production server patch maintenance has been completed successfully.
[Original] Production server patch maintenance is scheduled for Sunday, March 13, from 4:00 a.m. until 1 p.m. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.
Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
PeopleSoft Campus Intermittently Available Saturday, February 27 from 8:00 a.m. to 10:00 a.m. [Completed]
[10:15] Work has been completed on the upgrade.
[Original] Due to scheduled maintenance, access to PeopleSoft Campus will be intermittent on Saturday, February 27th starting at 8:00 a.m. for a PeopleSoft upgrade.
We will post an update when the work is completed. Thank you for your patience while we conduct this necessary work!
VPN Issue 2/24/2016 [Resolved]
[Updated 2/29/2016 5:00 pm] VPN2 is back in service. Thank you for your patience!
[Original Post] We are experiencing an issue with VPN2. As a workaround, please use vDesk, or change your connection attempt to vpn1.pugetsound.edu. In order for vpn1 to work, you will need to make an additional setting change (Settings > Preferences) to uncheck the box to “Block connections to untrusted servers.” We apologize for the inconvenience and are working to restore access to VPN2.
Firewall Maintenance 2/17/2016
Technology services will be doing an update on our firewalls to address a security vulnerability. This work will take place on February 17th, at 5am.
This WILL effect internet access temporarily as the firewalls will need to be rebooted. The expected down time for each firewall is about 5 minutes.
Internal access will continue to function as normal.