On Thursday, August 24 at 7:30a the network team will be completing maintenance on our core router to resolve an issue with our Safe Connect system. The work being performed will have very little impact and will be over in less than 5 minutes.
{PeopleSoft Maintenance}: Patch Maintenance DEV/TST – Thursday August 24 @ noon – 5pm
Hello,
This is an announcement from Technology Services regarding upcoming scheduled Patch Maintenance. Please see details below.
SCHEDULED MAINTENANCE: PeopleSoft DEV and TST Environments THURSDAY AUGUST 24: noon – 5p.m.
SYSTEMS IMPACTED:
- DEV: All PeopleSoft DEV environments will be unavailable [PA91DEV, CS92DEV, FN92DEV, HR92DEV, HR92DEVp]
- TST: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]
REASON FOR IMPACT:
- Standard maintenance to maintain a secure, reliable computing environment
Please let us know if you have any questions or concerns.
Best regards,
Technology Services
Pre Production Server Patch Maintenance {Completed}
UPDATE – This has been completed
Pre-Production Server Patch Maintenance is scheduled for Thursday, 08/24/2017, from 8 AM to 5 PM with PeopleSoft Dev/Test systems getting updated after 12 PM. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu Ctrl+Click or tap to follow the link”>servicedesk@pugetsound.edu.
Technology Services schedules regular maintenance windows to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
Network Maintenance – 8/17/2017 [COMPLETE]
Update: Maintenance has been completed. Please report any issues to the Service Desk. Thank you for your patience.
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Technology Services will be performing changes on the network on 8/17/2017 from 7pm to 12am. Services that may be impacted include data connectivity, phone/fax, wireless and internet services. This will work will impact the various areas around campus throughout the night but only for shorts periods of time (usually less than a minute but up to 5-10 minutes).
This maintenance is necessary to ensure the continued reliability and stability of the University’s network.
Thank you
Network Maintenance August 13, 2017 [COMPLETE]
Networking will be doing maintenance on the core router on August 13, 2017 at 5 am to 8 am. This maintenance is necessary to patch a few bugs and improve stability on the network. While this work is being performed the network will go down campus wide for periods of 1-5 minutes.
Services that will be affected include data, WiFi (PS-CampusAcces/GuestAccess), VOIP, access to servers internally, and internet access.
We appreciate your patience as we conduct this important work.
Network Services
Network Maintenance – 08/08/2017 and 08/09/2017 [COMPLETE]
Update 2: Mainetnance has been completed for August 9th. Please report any issues to the Service Desk. Thank you!
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Update 1: Maintenance for August 8th has been completed. Please report any issues to the Service Desk.
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Network Services will be making changes on the network on the following days:
August 8, 2017 6 AM – We will be migrating the server network gateways onto the new Juniper core router. This will cause a momentary disruption between data networks and server networks but all inter-network traffic should continue working (example: server to server). The disruption should only last for a few seconds.
August 9, 2017 10 PM to 3 AM – We will be attempting to migrate the internet gateways onto the new Juniper core router. This will cause intermittent disruption of all outbound and inbound internet traffic throughout the night.
Thank you
[RESOLVED] Moodle Coding Error
Our Educational Technology Team has resolved the issue with Moodle from 8/1/17. Please contact the Technology Service Desk if you have questions or the issue persists (servicedesk@pugetsound.edu or 253-879-8585 option 2).
[RESOLVED 8/3/17] Moodle Coding Error – 8/1/17
Users have been reporting that they are unable to login to Moodle and are receiving a coding error:
“Coding error detected, it must be fixed by a programmer: get_device_type is removed, please update your code to use core_useragent instead.”
Our Educational Technology Team is aware of the issue and they are actively troubleshooting. Thank you for your understanding and patience. Please feel free to contact the Technology Service Desk if you have questions (servicedesk@pugetsound.edu or 253-879-8585 option 2).
[Complete] KACE User cleanup – 7/27 4:30pm
COMPLETED: The process has successfully deleted 42,000 users in KACE and we now show only 12,800 users in the system.
– John
EDIT: The process will take approximately 8 1/2 hours to complete, so we are moving the time to 4:30pm in case there is any slow down to the system while the deletion processes.
-John
I have a query that will clean up 42,000 external email addresses that are in the KACE database and will be running that query at 2:30pm tomorrow (7/27). I do not anticipate any issues, but the query may make KACE slow for a little while as it processes the deletions from the database.
-John
Network Maintenance Jones Hall – 7/29 to 7/30 [COMPLETE]
We will be doing a complete network upgrade in Jones Hall on 7/29/2017 and 7/30/2017. This work will take down the network for long periods of time and cause all network services to go down including wireless, VOIP and data connections for Jones Hall.
Thank you
Network Maintenance – Trimble Hall [COMPLETE]
Update: Network reboots have been completed.
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We will be rebooting some network equipment Trimble Hall. This will cause momentary loss of data connectivity, VOIP and wireless as the equipment reboots
This will start around 11:15 and should be finished by 11:30.
Thank you for your patience.
[Resolved] Soundnet server needs a reboot – 7/18 at 9pm
Some of the SharePoint services failed to start after Production Patch Maintenance on Sunday. I will be rebooting the server at 9pm on 7/18 to resolve this issue.
-John
Soundnet server rebooted successfully and services have started up.
-John
Network Maintenance – 07/18/2017 to 07/19/2017 [COMPLETE]
Update: Network maintenance is complete. Thank you.
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Networking will be doing maintenance on the evening of 07/18/2017 and into the morning of 07/19/2017. This work will consist of moving the internet and network gateways which will cause intermittent internet and network outages. Services affected may include internet, wireless, and VOIP. Network outages will usually be localized to buildings and be very brief.
Network Maintenance – 07/15/2017 and 07/16/2017 [COMPLETE]
Update: Networking has completed maintenance. We did not do work on the server network per the request of the server team. This will be rescheduled to another time.
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Networking will be doing some maintenance and testing that should not be service affecting on 07/16/2017. We will also be doing work moving server network connections on 07/17/2017. We plan to work around the server production maintenance and so impact should be minimal.
Thank you
TS Outage Update: PeopleSoft Planned Refreshes – DEV Complete
This is an announcement from Technology Services about scheduled PeopleSoft Maintenance .
PeopleSoft Maintenance: Refreshes for all pillars are complete.
- All PeopleSoft DEV environments:
- PA91DEV, CS92DEV, FN92DEV, HR92DEV
Thank you for your patience during the refreshes.
Need more info? Email TS-PMO@pugetsound.edu