This is an announcement from Technology Services (TS). Please see details below.

DHCP: Intermittent Login Issues

Monday, November 12, 2018, ongoing

REASON FOR IMPACT: Technology Services is continuing to investigate an intermittent issue with our DHCP server. We have initiated a support call with Microsoft regarding our issue. In the meantime, we will continue to monitor the server and take action as needed to resolve any issues that develop.

ADDITIONAL INFORMATION:

·       You may occasionally be unable to access the network as a result of this issue. However, we are monitoring the server and if you do encounter a problem, please wait for a few minutes and try again.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance – COMPLETE

Sunday, November 11, 2018 from 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Moodle

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

DATE(s) of IMPACT: Sunday, November 11^th, 6 a.m.-3 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·         The university network, internet access and wireless will NOT be affected.

·         Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, November 11, 2018 from 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Moodle

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

DATE(s) of IMPACT: Sunday, November 11^th, 6 a.m.-3 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·         The university network, internet access and wireless will NOT be affected.

·         Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Temporarily Unavailable

Tuesday, October 30, 2018 from 5:00 p.m. to 5:10 p.m.

REASON FOR IMPACT: Technology Services is currently investigating the cause of an issue with myPugetSound. During the timeframe noted myPugetSound was not available. Currently you should be able to login to myPugetSound.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

KACE: Scheduled Maintenance

Monday, October 29, 2018 from 7:00 p.m. to 9:00 p.m.

REASON FOR IMPACT: Technology Services will be installing an upgrade to our KACE ticketing system this evening. During this maintenance timeframe the KACE site will be unavailable.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Network: Network/ Phone Outage in Smith & Oppenheimer – RESOLVED

Tuesday, October 23, 2018 from 12:30 p.m. to 12:45 p.m.

REASON FOR IMPACT: The network/ phone outage in Smith & Oppenheimer Halls was caused by a power event that impacted the network equipment in those buildings. Power has been restored and the network (wireless and wired) and phones are functional.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Network: Network/ Phone Outage in Smith & Oppenheimer

Tuesday, October 23, 2018 beginning at 12:30 p.m.

REASON FOR IMPACT: Technology Services is investigating an issue in the Smith and Oppenheimer residence halls. Currently both buildings are experiencing a network and phone outage. Wireless and wired (Ethernet) connections to the Internet are not available. We will provide an update as soon as one is available. Note that this is only impacting those two buildings; all other areas on campus will have available wireless and phone access.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

INCIDENT UPDATE: Technology Services encountered an issue with our earlier maintenance on this domain controller. As a result we are extending our maintenance window on this server and are working to bring it back online as soon as possible. The issue we encountered with the domain controller impacted myPugetSound for a few hours, although TS was able make myPugetSound accessible again as of 11:15 p.m. At this time the maintenance we are performing on this domain controller should have little to no impact on campus systems.

This is an announcement from Technology Services (TS). Please see details below.

Login System: Domain Controller Reboot

Monday, October 22, 2018 from 8:00 p.m. to 8:30 p.m.

REASON FOR IMPACT: Technology Services is restarting one of our four domain controllers during this maintenance window to remove an application related to our former Cascade system that is no longer needed. There should be little noticeable impact to our Puget Sound applications. However, if you attempt to login to a Puget Sound site or service during this time and you have difficulty, wait for a few minutes and try again.

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Inaccessible – RESOLVED

Monday, October 22, 2018 from 8:30 p.m. to 11:15 p.m.

REASON FOR IMPACT: Technology Services has resolved the issue that was impacting myPugetSound. Our work earlier this evening on a domain controller had a direct impact on a login mechanism used by myPugetSound. TS was able to make an update to myPugetSound to bypass the domain controller that is being worked on and you should be able to log in to myPugetSound. As a next step, TS will evaluate our options to increase redundant access to our login systems from myPugetSound.

INCIDENT UPDATE: Technology Services is still working to resolve the issue that is impacting myPugetSound. We consider this a high priority and will continue to work towards a resolution.

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Inaccessible

Monday, October 22, 2018 beginning at 8:30 p.m.

REASON FOR IMPACT: Technology Services is working to resolve an issue that is impacting myPugetSound.edu. Currently myPS is inaccessible. However, the PeopleSoft systems, Webmail and other campus systems are available via their direct links.

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

INCIDENT UPDATE: Technology Services is still working to resolve the issue that is impacting myPugetSound. We consider this a high priority and will continue to work towards a resolution.

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Inaccessible

Monday, October 22, 2018 beginning at 8:30 p.m.

REASON FOR IMPACT: Technology Services is working to resolve an issue that is impacting myPugetSound.edu. Currently myPS is inaccessible. However, the PeopleSoft systems, Webmail and other campus systems are available via their direct links.

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Inaccessible

Monday, October 22, 2018 beginning at 8:30 p.m.

REASON FOR IMPACT: Technology Services is working to resolve an issue that is impacting myPugetSound.edu. Currently myPS is inaccessible. However, the PeopleSoft systems, Webmail and other campus systems are available via their direct links.

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Login System: Domain Controller Reboot

Monday, October 22, 2018 from 8:00 p.m. to 8:30 p.m.

REASON FOR IMPACT: Technology Services is restarting one of our four domain controllers during this maintenance window to remove an application related to our former Cascade system that is no longer needed. There should be little noticeable impact to our Puget Sound applications. However, if you attempt to login to a Puget Sound site or service during this time and you have difficulty, wait for a few minutes and try again.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Intermittent Firewall Issues/ Internet Outage

October 19, beginning at 1:15 p.m.

REASON FOR IMPACT: Technology Services is working with our Palo Alto vendor to resolve an issue with our firewall. The campus experienced a brief Internet outage around 1:15 p.m. where access to off-campus Internet sites was not working. That issue was resolved, but we are still working on the original issue. We will send out an update via the TS Communications list when we have more information or if we experience any other Internet issues.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is a message from Technology Services regarding upcoming scheduled Patch Maintenance. Please see details below.

PEOPLESOFT DEV & TST:  Patch Maintenance [COMPLETE]

Thursday, October 18 @ noon – 5 p.m.

SYSTEMS IMPACTED:

·         DEV: All PeopleSoft DEV environments will be unavailable [PA91DEV, CS92DEV, FN92DEV, HR92DEV]

·         TST: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

REASON FOR IMPACT

·         Standard maintenance to maintain a secure, reliable environment

Please let us know if you have any questions or concerns.

Lindsay Morris  |  TS Director of Project Management 

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu