Hotmail, MSN and Live is accepting delivery of Puget Sound e-mail messages. TS staff will continue to work with Microsoft to identify any spam coming from our e-mail accounts. As long as there are no additional compromised e-mail accounts, e-mail flow will continue as normal.
Category Archives: Unscheduled Outages
[Resolved] External Internet Connection was Unavailable
We discovered that the external connection to Internet sites off campus is unavailable. TS is investigating and will update this message when more information is available.
[Update 2/2/09 @ 11:30 am] External Internet service has been restored.
[Resolved] Cascade batch processing unavailable, 1/30/2009
Cascade’s batch processing system went down unexpectedly at 11:15 am. We are working to restore this service.
Batch processing service was restored at 11:51 am.
[Update] Cascade Web is Available – Password Sync Delayed
Cascade Web is available and the Password Sync has been delayed. Continue to use your separate Cascade and Windows domain/e-mail passwords until further notice.
We will be doing additional testing Thursday morning to determine the full deployment date of the Password Sync Project. We will update this message Thursday morning by 10 AM.
Hotmail/MSN/Live E-mail Blacklist Update
Hotmail/MSN/Live is only delivering replies to Hotmail/MSN/Live messages. New messages sent to Hotmail/MSN/Live accounts are not being delivered. We are working with Microsoft directly to restore delivery of all messages.
You will not receive a bounce-back message alerting you to the issue. Until this problem is resolved, we recommend sending important messages via a non ups.edu account or communicating with the recipient via another medium.
Cascade Web Forms Service Disruption 1/23 @12:30 pm
On 1/23 at 12:30pm, Cascade Web Forms experienced problems with user login. The error reported as: FRM – 921010. Restarting the forms service fixed the error. Root cause is as of yet unknown.
E-Mail Blacklist Update
We have been removed from Comcast and AOL blacklists as of Wednesday, 1/21 @ Noon and e-mail is flowing normally.
Hotmail/MSN is accepting delivery of our email as of early Friday morning, 1/23; however, some messages do not seem to make it to user mailboxes. We continue to monitor the situation as regular delivery will likely be restored over the next week. You will not receive a bounce-back message alerting you to the issue. Until this issue is resolved, we recommend sending important messages via a non @ups.edu account or communicating with the recipient via another medium.
[Resolved] Wireless hotspots intermittently unavailable
The wireless network has been sporadically unavailable since late last night, January 22, due to equipment malfunction. We are working with the vendor to resolve the problem and have no estimates on a resolution time. This affects most areas of campus, except Regester Hall and the Library stack areas.
[Update 1/23/09 @ 7:00 pm] With temporary solution in place, all tests show connectivity is restored. If you experience any wireless connectivity problems, please contact the Helpdesk.
[Resolved] Cascade Web Forms – short service disruption
Cascade web forms was down for about five minutes around 2 p.m. today, January 21, 2009. It was displaying a configuration error and said to look in the web page log for details. Our database administrator rebooted the server and service was restored. Cause is unknown at this time.
1/15/08 Inbound/outbound phone service unavailable (restored by 5:50pm)
Approximately 4:35pm telephone service to and from the campus was lost. The problem has been identified as a failure in the telephone provider’s network. They are aware of the problem and are working to find resolution. Intra-campus telephone service is operating normally.
January 11, 2009: Cascade Web unavailable (back online at 12:15 pm)
Cascade Web is experiencing some unexpected complications related to yesterday’s Cascade database upgrade. Technology Services staff are working to resolve the issue as quickly as possible.
Cascade Web was brought back up around 12:15 pm.
January 8, 2009: Issues contacting University of Washington
We are currently experiencing problems getting e-mail to the University of Washington and viewing their web site. TS is aware of this problem and working with the University of Washington IT staff to resolve this issue.
The problem has been resolved and tested, as of 10:15am 01/09/2009
December 18, 2008: Alexandria unresponsive
At approximately 5:15 PM the academic file server Alexandria started becoming unresponsive, causing problems with student logins and file access. the server was rebooted at approximately 6 Pm, after attempts to troubleshoot the problem failed because the server’s console became unresponive as well. Service was restored at approximately 6:15 PM.
December 18, 2008: Merlin2 Reboot, 7AM
Merlin2 will be rebooted around 7AM on 12/18 in order to clear up some access issues on the server. We will update this post when it is available once again.
CRM down 12/17/2008 (Update: Back online)
The CRM server was down most of the day, but is now up and functioning again.
Changes were made to the server that are expected to prevent this problem from recurring.