Banner, Budget Administration, and Your Employment information will be unavailable from 5:00 p.m. on Friday, February 20, until 7:00 a.m. on Monday, February 23 due to the Banner migration to new hardware.
[Update 2/22/09 @ 12:00 noon] All services are back on-line. The upgrade went as planned and ahead of schedule.
On February 17th from 5:30-6AM batteries in our EMC CX400 Disk Array will be replaced. This is a fully redundant system and no outage is expected. However, as with any change, there is always a risk of outage. If a problem arises with the change, the following services may be impacted:
email
CRM
Database Services (FAMIS, Banner, Millennium, etc.)
Please note that Cascade will not be affected.
On Saturday morning, February 7, from 5:30-7:00 AM, staff will be working on the installation of the new K-20 network. The goal of this work is to implement the new network service. We expect intermittent service disruptions during this time.
Technology Services will be performing network maintenance during the normal maintenance window of 5:30-6:00 AM. There will be a short disruption in the college’s Internet connection during this time.
On the morning of Thursday, February 5th from 5:30 to 7:30am, TS will be performing upgrades to improve the effectiveness of our spam filtering system. During the upgrade, delivery of email into and out of the college may be delayed. E-mail sent may not arrive until after 7:30am. E-mail sent within the University is not affected by this outage (i.e. e-mail from one @ups.edu account to another).
[Update: 2/5 at 9:30am] Mail delivery was restored by 7:10 am; however, the update for the end user quarantine page took longer than expected. All services were restored by 9:30am.
On the morning of Tuesday, February 3rd, from 5:30-7:30am, TS will be performing upgrades to improve reliability of our spam filtering system. During the upgrade, some users will be unable to access their quarantined email messages in the Sophos Pure Message system. Should you experience problems accessing quarantined messages, please try again after 7:30am.
[Updated 2/3/2009 @ 7:45AM]
The quarantine is mostly available at this time, but a few users may find that certain messages are not available. We expect this to be resolved within 15-30 minutes.
Due to a flaw in the K-20 network’s routing, we were unable to complete the K-20 Internet connection upgrade today, Saturday, January 31. Internet connectivity for the academic and administrative buildings was interrupted for approximately 15 minutes this morning around 9:30 AM. We have restored internet connectivity to the administrative and academic buildings. We will continue to work with K-20 to find a resolution, and schedule the implementation during the coming week.
On Saturday, January 31, at 9 AM routing will be adjusted to direct Internet-bound traffic for the academic and administrative buildings to the Washington K-20 network. Traffic for the residential buildings (residence halls, Greek Row houses, and on-campus houses) will continue to flow over the existing Internet circuit provided by Integra Telecom. From 9:00 -10:15 AM, Internet connection may be interrupted more than once for a few minutes at a time.
As part of the Cascade Password Sync Project, the following system improvements were successfully completed on 1/28/2009:
Password synchronization was not successful due to unexpected technical problems not encountered in our testing. We are actively working to solve the problem and hope to bring this enhanced service online soon. We will update this announcement when more information is available.
Cascade Web is back online. Password Sync is not live at this point. Continue to use your separate Cascade and Windows domain/e-mail passwords until further notice. We will update this message when more information is available.
[Original Post 1/26/09 @ 12:57 pm] In order to implement the new Password Sync service, Cascade Web will be unavailable from 3:00 to 8:00 AM on Wednesday, January 28. Full details of the new features and benefits are available at www.ups.edu/PSSync.xml. Be sure to review the new password policy and guidelines to help make your new password selection easier.
Campus email text:
Saturday, January 10, Technology Services will be performing important updates on our database systems. There will be two groups of outages:
5 AM until 8 PM – Cascade and Cascade Web will be unavailable.
9 AM until Noon – Banner, Famis, Basis, and Millennium will be unavailable.
Email, network files and shares, and other network services will not be impacted.
Details:
Cascade database is switching to new hardware and upgrading to 10g. Administrative toolset is being upgraded to 10g and deployed on new hardware.
Banner, Famis, Basis, and Millennium will be patched to make them compatible with 10g.
On December 23rd from 5-10am the Sophos PureMessage spam may be unavailable for some messages/users. Mail will continue to be delivered as per normal. Should a user be unable to remove or deliver a message from their quarantine they should try again after 10am.
Due to a campus wide power outage from 5-7am on 12/23, this outage may be postponed depending on completion of that outage.
~~~~~~~~ Update 12/23 8:50am ~~~~~~~~~~~
This upgrade is progressing well, however it is taking a bit longer than expected. We may still make it up by 10am, but 11am is more realistic.
Please note that mail is being delivered normally and without delay, it’s just half of the spam quarantine is unavailable until 11am.
~~~~~~~ Update at 11:20 ~~~~~~~~~
The quarantine is now back online. From approximately 10:50-11:15am the quarantine was available off and on. Please contact the helpdesk if you have problems accessing your quarantine.
From 5:30am to 6:00am on Wednesday, November 24th, Blackboard and Alexandria will be offline. Alexandria contains student, faculty, and department file shares which will be unavailable for this short outage.
CRM will be down from 6 am – 8 pm on Monday, November 24. The database instance will be patched then moved from Rainier to Grace.
On the morning of November 6th at 5:30am messages sent from inside the University to external receipients will be delayed until 7am. The outage does not affect messages from University users to other University users.
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Update: This outage is compete as of 6:10am on 11/6. All outgoing mail should now be back up to speed. Please contact the helpdesk if you see any irregular behavior.