Category Archives: Scheduled Outages

[Complete] Sophos SPAM Quarantine Offline 8/7/09 6:30-9:00am

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Updated 8/7/09 at 10:45am:

Sophos systems are back up and operational.  Unfortunately the maintenance planned had to be backed out, so we will need to re-apply the changes at a future date/time.

Updated 8/7/09 at 10:00am:

We are still experiencing problems with the update.  Please stand by for more information.

Updated 8/7/09 at 8:15am:

We experienced some difficulty during maintenance and we expect the window to extend until 9:30am at this time.  All services should be up by 10am; sorry for the inconvenience.

On the morning of Friday, August 7th from 6:30 – 9:30am users will not be able to access their quarantined spam messages on sophos.ups.edu.  During this time all email messages into and out of the University will continue to flow normally and any spam messages captured during this time may be retrieved after 9am.

This outage is necessary to make performance improvements to this very busy system.

Updated Configurations on Mobile Devices – 8/6/09

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To prepare for our future e-mail server upgrade, it is necessary to update server addresses on Mobile Devices, such as the iPhone and Windows Mobile 6.0.

If your mobile device has issues syncing with the Puget Sound e-mail, change the server name to webmail.pugetsound.edu. If prompted, re-enter your domain password or accept any security certificate warnings.

For any other issues with the configuration or setup of your device, contact Tech Help at x8585 or techhelp@pugetsound.edu for further assistance.

[Complete] Next Maintenance Window 6/28/09

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This month’s outage was completed 1:30PM.  All services other than Cascade Web and Banner were available by noon as expected.

The next production maintenance window is Sunday, June 28th, from 8:00 AM to 4:00 PM.

From 8:00 AM to Noon, all services may be intermittently or entirely unavailable, including:

  • E-mail
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database Applications:  Cascade, FAMIS, Millennium, and Banner

Please note that Cascade Web and Banner will continue to be unavailable until 4:00 PM.

[Complete] Maintenance Window 5/31/09

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[Update 5/31/2009 1:00 PM] All service has been restored, and this maintenance window is complete.

[Update 5/31/2009 12:15 PM] Many services have been restored, with the exception of Database Applications:  Cascade, FAMIS, Millennium, and Banner. They are expected to be available by 4:00 PM as planned.

The next production maintenance window is Sunday, May 31, from 8:00 AM to 4:00 PM.

From 8:00 AM to Noon, all services may be intermittently or entirely unavailable, including:

  • E-mail
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database Applications:  Cascade, FAMIS, Millennium, and Banner

Please note that Database Applications will continue to be unavailable until 4:00 PM.

[Completed] ResNet Bandwidth Upgrade 3/24/09

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[Update 3/24/09 6:00 AM] The bandwidth upgrade on the ResNet Internet connection is complete. ResNet now has a 100 Mbps connection to the Internet. Enjoy!

On Tuesday morning, 3/24/09, from 5:30 AM to 6:00 AM the Internet connection for the college’s residential network will be upgraded from 45 Mbps to 100 Mbps (a two-fold increase). The Resnet Internet connection will be unavailable during this time.

The upgraded connection will feature not only a 100 Mbps bandwidth, but also a new traffic shaping model, based on bandwidth, rather than type of traffic. This should reduce many of the application problems we have seen over the past few years.

[Complete] Multiple Services affected by emergency electrical work 3/21/09

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[Update 3/21/09 10:13 AM] The emergency power repairs have been completed, and all systems have been restored to normal.

Due to emergency electrical work in the server room, the following services will be unavailable from 8:00 AM to 1:00 PM Saturday, 3/21/09:

• Moodle
• itech.ups.edu Web site
• ASUPS Web server and file server
• Sophos PureMessage quarantine Web site (mail delivery will be unaffected)
• Kronos server (electronic time cards)

[Resolved] Alexandria Shares Offline Saturday 2/28/09

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On Saturday, February 28th from 6-8am, Alexandria will be offline for storage expansion and maintenance.  During the outage, student home directories (H: drive) and department shares will be inaccessible.

This change is required to expand the amount of disk space available on Alexandria and to improve backup performance.

[Update 2/28/2009 @ 8:00am]  Normal service on Alexandria was restored by 7:15am this morning.