Category Archives: Reconfiguration

[Tscommunications] {Network} SAFECONNECT UPGRADE- Monday March 14, 9pm-2am [COMPLETE]

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NETWORK : SAFECONNECT UPGRADE- Monday March 14, 9pm-2am [COMPLETE]

REASON FOR IMPACT:

Upgrade SafeConnect Network Access Control (NAC) to the latest software version. The upgrade will provide additional capabilities, security updates, and increased functionality between the NAC and Apple devices.

 

ADDITIONAL INFORMATION:

  • Network access on campus will be disrupted during maintenance window.
  • Internet connectivity will be affected.
  • External VPN access to campus resources may be affected.

·         Phone service may be affected.

  • Thank you for your patience as we conduct this important work.
  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

[Tscommunications] {Network} Campus WiFi Maintenance – Sunday February 13, 5am-9am [COMPLETE]

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NETWORK : Campus Wi-Fi Maintenance-Sunday February 13, 5am-9am

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be updating firmware across the Wi-Fi network.

ADDITIONAL INFORMATION:

  • Updating Aruba Wireless controller and access point firmware
  • Campus Wi-Fi and external access will be intermittent for short periods of time (approximately 15-30 minutes at a time) during the maintenance window.
  • Internal wired on-campus services such as phones, the data network and access to university resources will not be affected on campus
  • External VPN access to campus resources will not be affected.
  • Thank you for your patience as we conduct this important work.
  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

Respectfully,

 

Cody Hand
Network Manager
UNIVERSITY OF PUGET SOUND
Technology Services
1500 N. Warner St. #1068
Tacoma, WA 98416-1068
T: 253.879.2873

pugetsound.edu/ts

 

 

 

{PUGETSOUND SYSTEMS}: Unplanned Interruptions, Friday Jan 14, 10 a.m. – 1:30 p.m. [RESOLVED]

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This is an announcement from Technology Services (TS). Please see details below:

 

Update [1/14/2022 1:39 p.m.]: This incident is resolved. An issue with a configuration change in the firewall was rolled back. If you continue to experience issues, please contact the Technology Service Desk at 253-879-8585 (option 2).

 

Puget Sound Systems and Applications: Unplanned Interruptions

Friday, January 14, 2022 from 10 a.m.- 1:30 p.m. [RESOLVED]

SYSTEMS IMPACTED: We are experiencing unplanned issues with the following systems:  

Email to external addresses

Login to Puget Sound Systems

Okta

vDesk

Various Puget Sound systems and applications

 

REASON FOR IMPACT: Investigating network issues impacting services.

 

ADDITIONAL INFORMATION:

·      Thank you for your patience as we work to resolve these issues.

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PUGETSOUND SYSTEMS}: DNS Slowness [COMPLETED]

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This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: DNS and AD slowness

Friday Janurary 14 at 11:00 AM – 11:30 AM

 

We are seeing some slow response times from 2 of our DNS servers and will be restarting them in an effort to resolve the issue.  Users may be impacted for logins temporarily.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

{Puget Sound Login}: Unplanned Partial Outage – Wednesday, November 17 @ 2:30 p.m. – 4:37 p.m. [RESOLVED]

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Puget Sound Login: Unplanned Partial Outage

Wednesday November 17, 2021 @ 2:30 p.m. –  4:37 p.m. [RESOLVED]

SYSTEMS IMPACTED: Third-party systems with authentication configured via InCommon are impacted. After logging in, an “Authentication Error” message appears. The following systems (incomplete list) are known to be affected:

·       GET

·       OCLC

·       Primo

·       Tao

 

REASON FOR IMPACT: A change 10 days ago from a service provider unexpectedly caused issues which resulted in failures updating metadata necessary to complete the login process between various systems.

 

If you have additional questions, please contact the Technology Service Desk at 253-879-8585. Business hours are Monday through Friday, 8 a.m. – 5 p.m.

 

[Tscommunications] {Network} Firewall Firmware Maintenance – Sun July 11th, 6am-7am [COMPLETED

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This is an announcement from Technology Services (TS). Please see details below.

NETWORK : Firewall Firmware Maintenance

July 11th, 2021 6am – 7am [COMPLETED]

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be completing routine updates on our security appliances (Firewalls).

ADDITIONAL INFORMATION:

·         Firewall firmware has now been upgraded.

·         Global Protect VPN client was also upgraded to address some bugs and to be on the latest recommended release.

·         This was previously scheduled for July 4th

·         Both firewalls require a firmware update.

·         Internet services and external access will be intermittent for short periods of time (less than 1-2 minutes) during the maintenance window.

·         External services such as VPN (Global Protect), vDesk access, university websites and resources will also be intermittent for short periods.

·         Internal services such as phones, the data network and access to university resources will not be affected on campus

·         Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{pugetsound.edu website} Planned Maintenance, Fri Jun 25, 8 pm – 10 pm [COMPLETE]

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​This is an announcement from Technology Services (TS). Please see details below.

Pugetsound.edu Website: Planned Maintenance

Friday, June 25, 2021 from 8 pm – 10 pm [COMPLETE]

REASON FOR IMPACT: Configuration changes will be made to reduce the number of errors on the site and to change the default search behavior.

 

ADDITIONAL INFORMATION:

·         The pugetsound.edu website will be intermittently unavailable during the maintenance window.  Downtime is expected to last approximately 5-15 minutes.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{pugetsound.edu website} Planned Maintenance, Sat Jun 19, 8 pm – 10 pm [COMPLETE]

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​This is an announcement from Technology Services (TS). Please see details below.

Pugetsound.edu Website: Planned Maintenance

Saturday, June 19, 2021 from 8 pm – 10 pm [COMPLETE]

REASON FOR IMPACT: Website code updates and installation of database caching.

 

ADDITIONAL INFORMATION:

·         The Pugetsound.edu website will be intermittently unavailable during the maintenance window. Downtime is expected to last approximately 15-30 minutes.

·         The site code base will be updated to fix some broken pages.

·         Database caching will be installed to improve site performance.

·         Fixes for search will be implemented in the coming week.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Email} System Maintenance – Thu, Apr 15 @ 5 am – 8 am [COMPLETE]

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​This is an announcement from Technology Services (TS). Please see details below.

EMAIL: System Maintenance

Thursday, April 15 at 5 am – 8 am [COMPLETE]

REASON FOR IMPACT: A critical security patch is required on our email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will be unavailable or where response times will be slower than normal during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Email} System Maintenance – Wed, Apr 14 @ 5 am – 8 am [POSTPONED]

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There were some issues during validation testing so we will be delaying the update until those issues are resolved.

EMAIL: System Maintenance

Wednesday, April 14 at 5 am – 8 am [POSTPONED]

REASON FOR IMPACT: A critical security patch is required on our email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will be unavailable or where response times will be slower than normal during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Puget Sound Accounts}: Unplanned Interruptions – Wednesday, April 7-8 [RESOLVED]

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This is an announcement from Technology Services (TS). Please see details below:

Update [4/9/21 9:35 a.m.]: This incident is resolved. After thorough investigation, Technology Services has determined that no unauthorized access was detected during the course of this incident. As a reminder, please make sure that you utilize strong passphrases and that your Puget Sound password is different than what you may use for social media sites or other online accounts as it is one of the most effective ways to ensure the safety of your own account. We appreciate your patience as we worked to mitigate the situation. Please know that Technology Services will continue exploring and pursuing ways to better detect and prevent these incidents from causing disruption to campus members in the future. Thank you.

Puget Sound Accounts: Unplanned Interruptions

Wednesday April 7-8, 2021

SYSTEMS IMPACTED: Certain Puget Sound accounts are being locked. This is caused by multiple unsuccessful login attempts to specific usernames from any source. Due to the account lock, users may be unable to access various Puget Sound systems during the lockout period.

 

REASON FOR IMPACT: There may be external non-campus members attempting to log on to campus accounts with incorrect passwords. As indicated by the account locks, the attempts have largely been unsuccessful. Technology Services is monitoring the situation and taking appropriate steps to thwart further attempts that may cause disruption to Puget Sound accounts.

 

ADDITIONAL INFORMATION: If you are having trouble logging in to your account with your current password, you may be affected by this incident. The recommended course of action is to either wait for your account to automatically unlock or call the Service Desk at 253-879-8585 (option 2) to immediately unlock your account. Call volume may be higher than normal at this time. Please note that changing your password will not resolve the issue.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585. Business hours are Monday through Friday, 8 a.m. – 5 p.m.

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Mar 14, 6 a.m.-6 p.m. [COMPLETE]

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This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, March 14, 2021 from 6 a.m.-6 p.m. [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Phone} System Maintenance, Fri Mar 12 @ 1 pm – 4 pm [COMPLETE]

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This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Friday, Mar 12 @ 1 pm – 4 pm [COMPLETE]

REASON FOR IMPACT: Technology Services will be applying security patches to our phone system.

 

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Email} System Maintenance – Wed, Mar 3 @ 5 am – 8 am [COMPLETE]

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This is an announcement from Technology Services (TS). Please see details below.

EMAIL: System Maintenance

Wednesday, March 3 at 5 am – 8 am [COMPLETE]

REASON FOR IMPACT: A critical security patch is required on our email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will unavailable or response times are slower than normal during the maintenance.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE Ticketing System} System Maintenance Fri, Feb 19 @ 10 am – 12 pm

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Correction: The maintenance window is being extended to 12 noon.

 

This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: System Maintenance

Friday, February 19 @ 10 am – 12 pm

REASON FOR IMPACT: The KACE Ticketing system may experience an outage today as we work with a vendor to resolve stability issues we have been recently experiencing.

 

ADDITIONAL INFORMATION:

·         If the system experiences an outage it will be brought back up shortly after.

·         Any ticket updates sent by email will need to be manually added by queue owners during any outage period.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.