Puget Sound Login: Unplanned Partial Outage

Wednesday November 17, 2021 @ 2:30 p.m. –  4:37 p.m. [RESOLVED]

SYSTEMS IMPACTED: Third-party systems with authentication configured via InCommon are impacted. After logging in, an “Authentication Error” message appears. The following systems (incomplete list) are known to be affected:

·       GET

·       OCLC

·       Primo

·       Tao

REASON FOR IMPACT: A change 10 days ago from a service provider unexpectedly caused issues which resulted in failures updating metadata necessary to complete the login process between various systems.

If you have additional questions, please contact the Technology Service Desk at 253-879-8585. Business hours are Monday through Friday, 8 a.m. – 5 p.m.