Category Archives: Announcements

[Complete] Production Maintenance Window 5/23/10 from 8:00 AM to 4:00 PM

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Updated 5/23/2010 at 3:58 PM:  All services are now back online, including password synchronization.

Updated 5/23/2010 at 3:15 PM:  Currently all applications are available again, but desktop and email password changes are not currently syncing to Cascade; we expect this issue to be resolved by 5:00 PM.

The next production maintenance window is Sunday, May 23, from 8:00 AM to 4:00 PM.

This month some database applications will be unavailable during the outage window including Cascade and Banner.  All other services will remain available throughout the maintenance window.

Update Your Subscriptions to RSS Feeds from TS

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On Thursday, April 15, between 4:30 and 5:00 PM, Technology Services will relocate its maintenance blog, resulting in new URLs for the RSS feeds from that blog. Once the move is made, please use the following addresses for subscribing or re-subscribing to these feeds:

Cascade Release Cycle – http://blogs.pugetsound.edu/TSmaintenance/?feed=rss2&cat=83
Scheduled Maintenance Windows – http://blogs.pugetsound.edu/TSmaintenance/?feed=rss2&cat=71
Service Announcements – http://blogs.pugetsound.edu/TSmaintenance/?feed=rss2&cat=44

At the same time, you should update your subscription to the TS Tips & Alerts feed using the address, http://blogs.ups.edu/servicedesk/feed.

For assistance with RSS feeds or any technology-related issue, contact the Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

[Complete] Production Maintenance Window 4/25/10 from 8:00 AM to Noon

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Maintenance work for today is complete. All services have been restored.

The next production maintenance window is Sunday, April 25, from 8:00 AM to Noon.

All services may be intermittently or entirely unavailable during this time, including:

  • E-mail
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database Applications: Cascade, FAMIS, Millennium, and Banner

[Completed] Short Planned Network Outage 3/28/09

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As part of the monthly maintenance this morning, updates to the university’s core router were applied. This resulted in a short campuswide network outage (all services) at about 8:30 AM. This was expected, and the outage was about 3 minutes. Network service was restored as expected, and this phase of the maintenance is now complete.

Maintenance will now continue with database systems.

[Complete] Production Maintenance Window 3/28/10 from 8:00 AM to Noon

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The next production maintenance window is on Sunday, March 28th, from 8:00 AM to noon.

From 8:00 AM to 9:30 AM all services may be off-line intermittently due to network upgrades, including:

  • E-mail
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Web services (including www.pugetsound.edu and cs.pugetsound.edu)
  • Database Applications: Cascade, FAMIS, Millennium, and Banner

Please note that Database Applications may continue to be unavailable until noon.

[Resolved] In- and Outbound Telephone Calls Not Working 3/9/10

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[Updated 10:46 AM] Telephone service was restored at 10:45 AM.

[Updated 9:08 AM] Our telephone provider, Integra Telecom, has informed us that this outage is part of a Tacoma-wide outage on parts of Click!’s network. Click! does not yet have a timeline for restoration of service.

Telephone calls into and out of campus have not been working since about 5:00 AM this morning. This appears to be a telephone provider problem. Our telephone service provider (Integra Telecom) has been contacted, and they are working to restore service as quickly as possible.

[Updated] Sophos PureMessage Quarantine Issues

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Update at 4:55 PM on 4/9/10:  Some issues still remain (same as on 3/16); we are working to quickly implement a new anti-spam system to resolve these issues.  Look for a communication in early summer on the new system!

Update at 11:30 AM on 3/16/10:   Most issues have subsided, however daily digest e-mails still have some problems.    Some users do not see all received spam e-mail in their daily quarantine message. If you experience this issue, please visit the quarantine to see all your messages. If you have other questions or concerns please contact the Service Desk at X8585.

Update at 3:30PM on 3/5/10:  We continue to see scattered issues with PureMessage, however we believe the primary issue with the system is corrected.  While we expect new messages to be handled correctly in the system, messages received prior to today may need special treatment.  If you need access to a message unavailable in your quarantine, please contact the Service Desk at x8585 or servicedesk@pugetsound.edu.

Users are experiencing the following issue with our Sophos PureMessage system (spam protection):

  • Some users are unable to release or delete some or all messages in their quarantine
  • Some users cannot see all of their quarantined messages
  • Some users receive a “Daily Quarantined” email that contains messages they cannot see or manipulate in their quarantine
Technology services is aware of these issues, and is working hard with the vendor to resolve them.
If you experience any of these symptoms and need access to quarantined messages, please contact the Service Desk at x8585 or servicedesk@pugetsound.edu for assistance.