Update: 6:10 am. The replacement was completed without incident at 5:40 am. All services are online.
The Internet connection for university servers and the academic/administrative networks will be interrupted for 5-10 minutes between 5:30 and 6:00 AM Friday morning, while a faulty firewall device is replaced.
This outage will affect all outward-facing university services, but will will not affect the residential networks.
The February 2013 patching has been completed. All services listed below are now back up and operational. The next scheduled patching for production servers, is for March 2013. A separation blog will be posted for this patch window later.
The production patch maintenance is scheduled for Sunday, 2/10/2013, from 3:00 AM to 4:00 PM. Most services may be intermittently or entirely unavailable, including:
An update will be posted once server maintenance has been completed.
The Pre-Production Patch Maintenance has been completed. The next scheduled patch window is set for 2/10/2013, a separate blog willl be posted.
The Pre-Production Patch Maintenance is scheduled for 1/31/2013 from 7 am to 9 am, and Production Server Maintenance tentatively set for 2/10/2013. A separate blog will be posted, prior to the Production Patch maintenance performed.
This should not affect any production services such as:
Email
Personal and departmental file shares (on Alexandria and Merlin2)
Database applications
Web services such as: Moodle
Print Services
vDesk
An update will be posted once server maintenance has been completed.
The voicemail system will be rebooted at 4 a.m. 1/29/13. This is to ensure that the system fails over properly so that there is no loss of service, as on 1/28/13.
As implied above, there should be no loss of service during the reboot.
A problem with the sound quality of voicemail, both with the messages themselves and with the attendant’s voice was reported this morning. Resolution of this problem caused a 3-5 min interruption in service of voicemail from 8:35 to 8:40 a.m.
[Update 1/24/13 6:51 PM] PeopleSoft HR was available again at 6:30 PM. We apologize for the disruption and appreciated your patience.
PeopleSoft HR became unavailable at about 5:00 PM. System administrators have diagnosed the problem and a fix is in progress.
[Resolved] The university website was restored at 12:55 PM.
The university website is temporarily unavailable. We are working to restore service as quickly as possible. We will update this post once the website is available. Thank you for your patience!
The scheduled maintenace has been cancelled and will be rescheduled for a later time. Please disregard the previous notice.
On Sunday Dec 2nd, 3pm Eastern US time K20 will perform maintenance on one of it’s main sites. They will be doing power upgrades on one of the main racks onsite that will require an outage of the rack itself and potentially the entire site. This window is scheduled from 3pm to 7pm Eastern US time. (12:00 – 4:00pm Pacific US time).
[Updated 11/26/12, 1:35 PM] Telephone service has been fully restored within the past half hour. We appreciate your patience as we worked through the outage. If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
University telephone service is currently unavailable. We are working to resolve the issue as quickly as possible. Thank you for your patience.
A number of university systems were adversely impacted by a time synchronization issue. Correct time synchronization plays a key role in authentication across various systems and an incorrect date from a US Navy time source disrupted authentication. We have changed our servers to synchronize from another time source which has resolved the problem.
If you are still experiencing logon issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
The Quarterly Production Patch Maintenance has been completed. There is no scheduled patching for the month of December.
The quarterly production patch maintenance is scheduled for Sunday, 11/11/2012, from 3:00 AM to 4:00 PM. Most services may be intermittently or entirely unavailable, including:
An update will be posted once server maintenance has been completed.
[Resolved 6:59 PM 10/26/12] Post-outage testing was successful. We apologize for any inconvenience this unscheduled outage may have caused.
[Update 6:35 PM 10/26/12] We have implemented a fix to the issue, and are putting the system through its paces before we call the issue resolved.
[Original post] Automatic monitoring alerted our team that the Cascade system became unavailable at 5:00 PM. We have traced the problem to our database server and our database administrators are troubleshooting. There is no ETA. An update will be posted at 7:00 PM, or earlier if more information becomes available.
[Updated 10/15/12 2:19 PM] The issues some users have experienced with files in Merlin2 appear to result from server work performed in recent days. Campus members should not see the loss of any files in Merlin2. However, if you deleted, moved, or renamed files within the past two weeks, you may see the reappearance of deleted files and/or original versions of files alongside recently-amended files.
We apologize for any problems or inconvenience this may cause. For assistance, please contact the Technology Service Desk at 253.879.8585, servicedesk@pugetsound.edu, through our Online Service Desk, or by visiting the Tech Center in Collins Memorial Library.
[Original post] Some users are experiencing issues with documents stored in file shares on the Merlin2 server. We are working to identify and resolve these problems and will post further information as it becomes available. We will also be working today to update the connections between Konica Minolta printers on campus and the appropriate scan shares on Merlin2.
The October Server Patch Maintenance has been completed at 10:55 a.m.
The next scheduled maintenance is a Quarterly, the Pre-Production tentatively set for 11/1/2012 from 7 am to 9 am, and Production Server Maintenance tentatively set for 11/11/2012. A separate blog will be posted, prior to the maintenance performed.
The monthly production patch maintenance is scheduled for Sunday, October 14, from 3:00 AM to 12:00 PM. Most services may be intermittently or entirely unavailable, including:
An update will be posted once server maintenance has been completed.
[Update 1:40 am 9/18/2012] Internet service to the residential network was restored. Apparently this was due to a malfunctioning router in the Seattle area. This router was eventually replaced, restoring service.
[Update 12:10 am 9/18/2012] Internet service to the residential network is still unavailable or too slow to be useful. Estimates for return of service from Integra Telecom are now at least 3 AM.
Internet service to the residential network (residence halls, houses, and Union Ave housing) is unavailable and sporadic due to an outage in Integra Telecom’s network affecting the greater Seattle/Tacoma area. This issue is being worked on now, and service should be restored within 1 to 2 hours.
This outage does not affect the academic buildings or the university’s servers.