[Resolved] Moodle Unavailable 03/07/2012

[Updated 03/07/2012 4:28 p.m.] Moodle is fully functional again. Some users may have lost data if they posted files or other content in Moodle between 11:00 p.m. on March 6 and 1:00 p.m. on March 7. We apologize for the inconvenience and thank you again for your patience and understanding.

Moodle has been unavailable since shortly before 1:00 p.m. We are working to restore service as quickly as possible. Thank you for your patience and understanding!

[Completed] Production Quarterly Patch Maintenance Window, 11th March 2012, 3:00 a.m. to 4:00 p.m.

[Completed] The Production Patch Maintenance was completed at 10:45 am. The next production patch maintenance window is scheduled for Sunday the 15th of April, 2012.

The monthly patch maintenance is scheduled for Sunday the 11th of March 2012, from 3:00 AM to 4:00 PM. Some services may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • vDesk

Database applications: Cascade, FAMIS, Millennium, and Banner should not be affected. A followup will be posted upon completion of this scheduled patch maintenance window.

[Resolved] Soundnet Mysites Issue 02/09/2012

[Updated 02/09/2012 8:29 p.m.] Soundnet is fully functional again.  Thank you for your patience and understanding.

Mysites on Soundnet are temporarily unaccessible.

We are working to restore service as quickly as possible.  We appreciate your patience and apologize for the inconvenience.

Updates will be posted here as soon as they become available.

[COMPLETED] Production Monthly Patch Maintenance Sunday the 12th of February 2012, from 3:00 am to 12:00 pm

Production patch maintenance for Sunday, February 12th, 2012 has completed as of 11:00 AM PST.

The monthly patch maintenance is scheduled for Sunday the 12th of February 2012, from 3:00 AM to 12:00 PM. Most services, may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • vDesk
  • Print Services

An update will be posted once Server Maintenance has been completed.

[Resolved] Network access issues for certain users 01/30/2012

[Updated 01/30/2012 5:14 p.m.] Network access has been restored for affected users.  Thank you again for your patience and understanding.

Some members of the campus community have reported that they are unable to access the Internet.  They are being continuously prompted to install the Safe Connect Key, and are constantly being redirected to that page, restricting the ability to access off-campus websites.

We are working to restore service as quickly as possible.  We appreciate your patience and apologize greatly for the inconvenience.

Updates will be posted here as soon as they become available.

Production Monthly Patch Maintenance Sunday 15th January 2012, from 6:00 am to 12:00 pm

[Updated 1/15/12, 11:25 am] The Monthly patch maintenance was completed at 11:22 AM, and all systems are back online. The next production patch window is scheduled for Sunday, February 12th, and will be a monthly patch.

The monthly patch maintenance is scheduled for Sunday the 15th of January 2012, from 6:00 AM to 12:00 PM. Most services, may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • Print Services

Vdesk will not be affected by this outage. An update will be posted once Server Maintenance has been completed.

[Completed] Email Server Maintenance 12/3/2011

[Updated 12:40 a.m. 12/4/2011] Email server maintenance completed. Email service is restored to normal. Thank you for your patience.

Due to recent issues with Outlook connections, special email server maintenance must be performed. This maintenance will take place Saturday, 12/3/2011, from 10:00 p.m. to 1:00 a.m. Email will be unavailable at this time.

[Resolved] Some Email Delivery Delayed to Outlook

Some members of the campus community have reported a delay in Outlook’s display of email messages received by their Puget Sound accounts. Messages that have appeared in Webmail or on smart phones are not showing up immediately in Outlook. Additionally, some members are able to see messages in Outlook, but the contents of the messages are slow to load. We are investigating the matter and hope to resolve the issue shortly. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any problems. Thank you for your patience!

[Completed] Monthly Patch Maintenance Scheduled for the 27th of November 2011, from 8 am to 12 pm

[Completed] The monthly patch maintenance has been completed at 10:25 am. There will not be a scheduled Monthly Patch Maintenance for the month of December. The next scheduled patch maintenance window will be for January 2012.

The monthly patch maintenance is scheduled for Sunday the 27th of November 2011, from 8:00 AM to 12:00 PM. Some services may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • vDesk

A followup will be posted upon completion of this scheduled patch maintenance window.