[update 06/03/2017 1:15 PM] File services have been restored.
[original] We’re currently experiencing issues with the merlin2/stafffiles file server. We’re looking into the issue and expect to have it resolved shortly.
Category Archives: Announcements
Campus Printing Issues 05/19/2017
TS is currently troubleshooting a network issue that has caused some campus printing problems (e.g. you receive a printing error or your computer shows the printer as “Offline” even though the printer itself is on and ready). We’re working to resolve this as quickly as possible. For more information please contact the Service Desk at 253-879-8585.
Campus Systems Unavailable Due to Scheduled Maintenance 05/21/2017 [completed]
[updated 05/21/2017 9:30 a.m.] Our scheduled maintenance has been completed.
[original] Production server patch maintenance is scheduled for Sunday, May 21st, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.
Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
vDesk Outage – 05/12/17 [RESOLVED]
1:20p – The vDesk environment is available. Thank you for your patience.
10:23a – We are experiencing an issue with our vDesk environment that is preventing people from accessing any of the vDesk clients/ resources. We are working with the vendor to resolve this issue as quickly as possible. If you would like notification when vDesk is available again, please contact the Service Desk at 253-879-8585.
Network Maintenance – 05/03/2017
Network will be performing a quick network change in Wheelock’s attic at midnight tonight. There will be a short outage of about 5 minutes.
Telecom Upgrade – 05/02/2017 [Complete]
We will be making some configuration change on the telephone system starting at 6 PM on 05/02/2017. These changes will allow for Music on Hold to be played when a user is put on hold. All VOIP phones will reset unless you are on an active call. The resets will take about 30-45 seconds for each phone.
SafeConnect Access Issue – 05/01/2017 [Resolved]
Update: SafeConnect has been fully updated. Thank you for your patience.
Update: Per SafeConnect’s recommendation they are performing an additional upgrade. While this is happening access to the SafeConnect dashboard will be limited.
Update: The web service was unresponsive. SafeConnect restarted the web service and all is well now.
We are having issues accessing the SafeConnect administration page. The cause is unknown but may be related to the upgrade that took place on Friday.
Updates to follow.
Thank you!
SafeConnect Maintenance – 04/28/2017 [Complete]
There will be an upgrade taking place on our network security appliance SafeConnect. This maintenance will take place from 5:30am to 9:30am. There will be no impact while this maintenance is occurring.
Shibboleth down [Resolved]
[Update 04/26/2017 11:08 AM] Shibboleth is back up and running.
[Original] Shibboleth is currently down. We expect to have it back up shortly and will post an update when it is back up.
Intermittent Network Outage Wheelock – April 17, 2017 [Resolved]
Update: Network has been stable for the past few hours.
There appears to have been an intermittent network outage on the Second floor of Wheelock. Everything is back up and running and we’re currently investigating the cause.
Thank you
Pre-Production Server Patch Maintenance 04/09/2017 [Completed]
[Update 04/09/2017 1:05 PM] Our planned maintenance has been completed.
[Original] Pre-Production Server Patch Maintenance is scheduled for Sunday, 04/09/2017, from 8 am. to 5 pm. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
Network Maintenance – 04/05/2017 [COMPLETE]
Update: Maintenance has been completed. Thank you for your patience.
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We will be doing network maintenance on 04/05/2017 from 6 PM to 12 AM mid-night. The following areas will be affected:
- Security Office
- Additionally doing work on this house will affect the following homes:
- 1408/1414 N. Alder
- Additionally doing work on this house will affect the following homes:
- Student Dev. (3209 N. 15th)
- Additionally doing work on this house will affect the following homes:
- 1506/1514/1520/1604/1608 N. Alder
- 3207/3211/3212 N. 17th
- Sculpture House
- Additionally doing work on this house will affect the following homes:
There will be intermittent outages that will affect all data services including internet, VOIP and wireless.
Thank you
Meet-Me Conference Bridge Issues [RESOLVED]
Update: Meet-Me conference bridges are now functioning properly. Thank you for your patience.
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There is currently an issue with Meet-me conference bridges. When dialing your Meet-Me number you immediately get an error. We are investigating this issue.
Thank you
NETWORK MAINTENANCE – 03/23/2017 [COMPLETE]
UPDATE: Maintenance has been completed.
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Networking will again be doing a maintenance tonight starting approximately at 6 PM and going until around 12 AM mid-night.
We will be finishing work in the following areas:
- Weyerhaeuser
- Union Ave Tunnel (this will also affect homes on N. Union Ave, N. Washington, and Greek Row.
During our maintenance there will be intermediate network outages that will impact things such as wireless, internet, and VOIP.
Thank you
Campus Systems Unavailable Due to Scheduled Maintenance 03/26/2017 [Completed]
[Update 03/26/2017 10:00 PM] All scheduled work has been completed successfully. All systems are operating at full performance again.
[Update 03/26/2017 1:38 PM] PeopleSoft is fully back up. All services are online at this time. We’re continuing to do some work in the background which may cause minor performance issues this afternoon. An update will be posted when that work is complete.
[Update 03/26/2017 1:08 PM] PeopleSoft is nearly back up. We have some work to do in the background that may cause some minor performance issues this afternoon, but all services will be available. The next update will come when PeopleSoft is fully back up.
[Update 03/26/2017 11:45 AM] We need to extend the maintenance window beyond noon as some processes are taking longer than expected. Right now PeopleSoft environments, including myPugetSound are offline. All other services are available. Another update will be posted upon completion or at 1:00 PM.
[Original] Production server patch maintenance is scheduled for Sunday, March 26th, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.
Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!