Category Archives: Announcements

[RESOLVED 8/3/17] Moodle Coding Error – 8/1/17

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Users have been reporting that they are unable to login to Moodle and are receiving a coding error:

“Coding error detected, it must be fixed by a programmer: get_device_type is removed, please update your code to use core_useragent instead.”

Our Educational Technology Team is aware of the issue and they are actively troubleshooting. Thank you for your understanding and patience. Please feel free to contact the Technology Service Desk if you have questions (servicedesk@pugetsound.edu or 253-879-8585 option 2).

[Complete] KACE User cleanup – 7/27 4:30pm

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COMPLETED: The process has successfully deleted 42,000 users in KACE and we now show only 12,800 users in the system.

– John

 

EDIT:  The process will take approximately 8 1/2 hours to complete, so we are moving the time to 4:30pm in case there is any slow down to the system while the deletion processes.

-John

 

I have a query that will clean up 42,000 external email addresses that are in the KACE database and will be running that query at 2:30pm tomorrow (7/27). I do not anticipate any issues, but the query may make KACE slow for a little while as it processes the deletions from the database.

-John

Network Maintenance – 07/18/2017 to 07/19/2017 [COMPLETE]

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Update: Network maintenance is complete.  Thank you.

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Networking will be doing maintenance on the evening of 07/18/2017 and into the morning of 07/19/2017.  This work will consist of moving the internet and network gateways which will cause intermittent internet and network outages.  Services affected may include internet, wireless, and VOIP.  Network outages will usually be localized to buildings and be very brief.

Network Maintenance – 07/15/2017 and 07/16/2017 [COMPLETE]

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Update: Networking has completed maintenance.  We did not do work on the server network per the request of the server team.  This will be rescheduled to another time.
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Networking will be doing some maintenance and testing that should not be service affecting on 07/16/2017.  We will also be doing work moving server network connections on 07/17/2017.  We plan to work around the server production maintenance and so impact should be minimal.

Thank you

Campus Systems Unavailable Due to Scheduled Maintenance 07/16/2017 [completed]

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[updated 07/16/2017 10:50 a.m.] Our scheduled maintenance has been completed.

[original] Production server patch maintenance is scheduled for Sunday, July 16th, from 3:00 a.m. until noon During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.
Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

PeopleSoft Maintenance: Friday July 7th @ 6pm – Sunday July 9th {Campus, myPugetSound} [COMPLETE]

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[UPDATE 07/09/17 8:30PM] The scheduled maintenance is complete.

[UPDATE 07/07/17 5:30PM] The scheduled maintenance has begun.

[Original] This is an announcement from Technology Services about an upcoming scheduled PeopleSoft outage. Please see details below. We will add to this post when updates become available. 

  • Systems Impacted: Web access to myPugetSound and PeopleSoft Campus
  • Dates: Friday July 7th @ 6pm  – Sunday July 9th
  • Reason for Impact: TS is upgrading our PeopleSoft Campus environment from 9.0 to 9.2
  • Additional Information: These systems may be intermittently unavailable Monday, July 10th during Day 1 support

Please contact TS-PMO@pugetsound.edu if you have any questions

[RESOLVED] MyPugetSound and PeopleSoft Campus is Down (6/30/17)

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[RESOLVED] PeopleSoft Campus and myPugetSound are back up and running.

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Users have reported that they are experiencing issues logging into or running processes in myPugetSound and PeopleSoft Campus.

We apologize for the inconvenience and are working to resolve the issue as quickly as possible. Please contact the Technology Service Desk at servicedesk@pugetsound.edu or 253-879-8585 if you have any questions.

PeopleSoft Planned Outage: myPugetSound, PeopleSoft Campus Friday July 7th 6pm – Sunday July 9th

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This is an announcement from Technology Services about an upcoming scheduled PeopleSoft outage. Please see details below. We will add to this post when updates become available. 

  • Systems Impacted: Web access to myPugetSound and PeopleSoft Campus
  • Dates: Friday July 7th @ 6pm  – Sunday July 9th
  • Reason for Impact: TS is upgrading our PeopleSoft Campus environment from 9.0 to 9.2
  • Additional Information: These systems may be intermittently unavailable Monday, July 10th during Day 1 support

Please contact TS-PMO@pugetsound.edu if you have any questions

Pre-Production Server Patch Maintenance 06/22/2017 [Completed]

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[Update 06/22/2017 6:00 PM] Our scheduled maintenance has been completed successfully.

[Original] Pre-Production Server Patch Maintenance is scheduled for Thursday, 06/22/2017, from 9 am. to 6 pm. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Technology Services schedules regular maintenance windows to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!