Author Archives: jhoover

{Email} System Maintenance – Wed, Apr 14 @ 5 am – 8 am [POSTPONED]

Posted on by

There were some issues during validation testing so we will be delaying the update until those issues are resolved.

EMAIL: System Maintenance

Wednesday, April 14 at 5 am – 8 am [POSTPONED]

REASON FOR IMPACT: A critical security patch is required on our email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will be unavailable or where response times will be slower than normal during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Email} System Maintenance – Wed, Apr 14 @ 5 am – 8 am

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

EMAIL: System Maintenance

Wednesday, April 14 at 5 am – 8 am

REASON FOR IMPACT: A critical security patch is required on our email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will be unavailable or where response times will be slower than normal during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Mar 14, 6 a.m.-6 p.m. [COMPLETE]

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, March 14, 2021 from 6 a.m.-6 p.m. [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Phone} System Maintenance, Fri Mar 12 @ 1 pm – 4 pm [COMPLETE]

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Friday, Mar 12 @ 1 pm – 4 pm [COMPLETE]

REASON FOR IMPACT: Technology Services will be applying security patches to our phone system.

 

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Phone} System Maintenance, Fri Mar 12 @ 1 pm – 4 pm

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Friday, Mar 12 @ 1 pm – 4 pm

REASON FOR IMPACT: Technology Services will be applying security patches to our phone system.

 

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Email} System Maintenance – Wed, Mar 3 @ 5 am – 8 am [COMPLETE]

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

EMAIL: System Maintenance

Wednesday, March 3 at 5 am – 8 am [COMPLETE]

REASON FOR IMPACT: A critical security patch is required on our email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will unavailable or response times are slower than normal during the maintenance.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Email} System Maintenance – Wed, Mar 3 @ 5 am – 8 am

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

EMAIL: System Maintenance

Wednesday, March 3 at 5 am – 8 am

REASON FOR IMPACT: A critical security patch is required on our email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will unavailable or response times are slower than normal during the maintenance.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Printing} System Restart – Fri, Feb 26 @ 2:30 pm – 2:45 pm

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

PRINTING: System Restart

Friday, February 26 at 2:30 pm – 2:45 pm

REASON FOR IMPACT: The printing system is experiencing some issues and will be restarted at the specified time.

 

ADDITIONAL INFORMATION:

·         Any printing done during the restart window may not work or may be delayed until the system is back up.

·         The PaperCut web interface will not be available during the restart window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE Ticketing System} System Maintenance Fri, Feb 19 @ 10 am – 12 pm

Posted on by

Correction: The maintenance window is being extended to 12 noon.

 

This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: System Maintenance

Friday, February 19 @ 10 am – 12 pm

REASON FOR IMPACT: The KACE Ticketing system may experience an outage today as we work with a vendor to resolve stability issues we have been recently experiencing.

 

ADDITIONAL INFORMATION:

·         If the system experiences an outage it will be brought back up shortly after.

·         Any ticket updates sent by email will need to be manually added by queue owners during any outage period.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE Ticketing System} System Maintenance Fri, Feb 19 @ 10 am – 11 am

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: System Maintenance

Friday, February 19 @ 10 am – 11 am

REASON FOR IMPACT: The KACE Ticketing system may experience an outage today as we work with a vendor to resolve stability issues we have been recently experiencing.

 

ADDITIONAL INFORMATION:

·         If the system experiences an outage it will be brought back up shortly after.

·         Any ticket updates sent by email will need to be manually added by queue owners during any outage period.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE Ticketing System} Planned Maintenance Wed, Jan 27 @ 6 am – 7 am [COMPLETE]

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: System Maintenance

Wednesday, January 27 @ 6 am – 7 am [COMPLETE]

REASON FOR IMPACT: The KACE ticketing system will be taken down so we can perform maintenance on a back end system to ensure system reliability.

 

ADDITIONAL INFORMATION:

·         KACE will be inaccessible during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE Ticketing System} Planned Maintenance Wed, Jan 27 @ 6 am – 7 am

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: System Maintenance

Wednesday, January 27 @ 6 am – 7 am

REASON FOR IMPACT: The KACE ticketing system will be taken down so we can perform maintenance on a back end system to ensure system reliability.

 

ADDITIONAL INFORMATION:

·         KACE will be inaccessible during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Phone} System Maintenance, Fri Jan 22 @ 1 p.m. – 4 p.m. [COMPLETE]

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Friday, January 22 @ 1 p.m. – 4 p.m. [COMPLETE]

REASON FOR IMPACT: Technology Services will be disabling unused software to prevent outages on our phone system.

 

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Phone} System Maintenance, Fri Jan 22 @ 1 p.m. – 4 p.m.

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Friday, January 22 @ 1 p.m. – 4 p.m.

REASON FOR IMPACT: Technology Services will be disabling unused software to prevent outages on our phone system.

 

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Jan 10, 6 a.m.-6 p.m. [COMPLETE]

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, January 10, 2021 from 6 a.m.-6 p.m. [COMPETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.