Monthly Archives: April 2021

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun May 2, 6 a.m.-6 p.m.

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This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, May 2, 2021 from 6 a.m.-6 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Email} System Maintenance – Thu, Apr 15 @ 5 am – 8 am [COMPLETE]

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​This is an announcement from Technology Services (TS). Please see details below.

EMAIL: System Maintenance

Thursday, April 15 at 5 am – 8 am [COMPLETE]

REASON FOR IMPACT: A critical security patch is required on our email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will be unavailable or where response times will be slower than normal during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Email} System Maintenance – Thu, Apr 15 @ 5 am – 8 am

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This is an announcement from Technology Services (TS). Please see details below.

EMAIL: System Maintenance

Thursday, April 15 at 5 am – 8 am

REASON FOR IMPACT: A critical security patch is required on our email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will be unavailable or where response times will be slower than normal during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Email} System Maintenance – Wed, Apr 14 @ 5 am – 8 am [POSTPONED]

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There were some issues during validation testing so we will be delaying the update until those issues are resolved.

EMAIL: System Maintenance

Wednesday, April 14 at 5 am – 8 am [POSTPONED]

REASON FOR IMPACT: A critical security patch is required on our email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will be unavailable or where response times will be slower than normal during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Email} System Maintenance – Wed, Apr 14 @ 5 am – 8 am

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

EMAIL: System Maintenance

Wednesday, April 14 at 5 am – 8 am

REASON FOR IMPACT: A critical security patch is required on our email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will be unavailable or where response times will be slower than normal during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Puget Sound Accounts}: Unplanned Interruptions – Wednesday, April 7-8 [RESOLVED]

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This is an announcement from Technology Services (TS). Please see details below:

Update [4/9/21 9:35 a.m.]: This incident is resolved. After thorough investigation, Technology Services has determined that no unauthorized access was detected during the course of this incident. As a reminder, please make sure that you utilize strong passphrases and that your Puget Sound password is different than what you may use for social media sites or other online accounts as it is one of the most effective ways to ensure the safety of your own account. We appreciate your patience as we worked to mitigate the situation. Please know that Technology Services will continue exploring and pursuing ways to better detect and prevent these incidents from causing disruption to campus members in the future. Thank you.

Puget Sound Accounts: Unplanned Interruptions

Wednesday April 7-8, 2021

SYSTEMS IMPACTED: Certain Puget Sound accounts are being locked. This is caused by multiple unsuccessful login attempts to specific usernames from any source. Due to the account lock, users may be unable to access various Puget Sound systems during the lockout period.

 

REASON FOR IMPACT: There may be external non-campus members attempting to log on to campus accounts with incorrect passwords. As indicated by the account locks, the attempts have largely been unsuccessful. Technology Services is monitoring the situation and taking appropriate steps to thwart further attempts that may cause disruption to Puget Sound accounts.

 

ADDITIONAL INFORMATION: If you are having trouble logging in to your account with your current password, you may be affected by this incident. The recommended course of action is to either wait for your account to automatically unlock or call the Service Desk at 253-879-8585 (option 2) to immediately unlock your account. Call volume may be higher than normal at this time. Please note that changing your password will not resolve the issue.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585. Business hours are Monday through Friday, 8 a.m. – 5 p.m.

 

{Puget Sound Accounts}: Unplanned Interruptions – Wednesday, April 7 @ 11 a.m. – current

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This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Accounts: Unplanned Interruptions

Wednesday April 7, 2021 @ 11 a.m. – current

SYSTEMS IMPACTED: Certain Puget Sound accounts are being locked. This is caused by multiple unsuccessful login attempts to specific usernames from any source. Due to the account lock, users may be unable to access various Puget Sound systems during the lockout period.

 

REASON FOR IMPACT: There may be external non-campus members attempting to log on to campus accounts with incorrect passwords. As indicated by the account locks, the attempts have largely been unsuccessful. Technology Services is monitoring the situation and taking appropriate steps to thwart further attempts that may cause disruption to Puget Sound accounts.

 

ADDITIONAL INFORMATION: If you are having trouble logging in to your account with your current password, you may be affected by this incident. The recommended course of action is to either wait for your account to automatically unlock or call the Service Desk at 253-879-8585 (option 2) to immediately unlock your account. Call volume may be higher than normal at this time. Please note that changing your password will not resolve the issue.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585. Business hours are Monday through Friday, 8 a.m. – 5 p.m.