{Puget Sound Accounts}: Unplanned Interruptions – Wednesday, April 7 @ 11 a.m. – current

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Accounts: Unplanned Interruptions

Wednesday April 7, 2021 @ 11 a.m. – current

SYSTEMS IMPACTED: Certain Puget Sound accounts are being locked. This is caused by multiple unsuccessful login attempts to specific usernames from any source. Due to the account lock, users may be unable to access various Puget Sound systems during the lockout period.


REASON FOR IMPACT: There may be external non-campus members attempting to log on to campus accounts with incorrect passwords. As indicated by the account locks, the attempts have largely been unsuccessful. Technology Services is monitoring the situation and taking appropriate steps to thwart further attempts that may cause disruption to Puget Sound accounts.


ADDITIONAL INFORMATION: If you are having trouble logging in to your account with your current password, you may be affected by this incident. The recommended course of action is to either wait for your account to automatically unlock or call the Service Desk at 253-879-8585 (option 2) to immediately unlock your account. Call volume may be higher than normal at this time. Please note that changing your password will not resolve the issue.


For support questions please contact the TS Service Desk via phone at 253-879-8585. Business hours are Monday through Friday, 8 a.m. – 5 p.m.