Monthly Archives: December 2020

Exchange server reboot, Thur Dec 17, 10 a.m.-11 a.m.

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This is an announcement from Technology Services (TS). Please see details below:

Email: Exchange mailbox server reboot

Thursday, December 17, 2020 from 10 a.m.-11 a.m.

REASON FOR IMPACT: Some users are unable to send emails at this time. TS is going to reboot the server to resolve the issue. People may be disconnected briefly from email during this time.

 

ADDITIONAL INFORMATION:

·       During the maintenance window end users may be briefly disconnected from our email system as the servers are rebooted

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{NETWORK} Intermittent Network Outages: Thursday Dec 10 [Resolved]

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NETWORK: Intermittent Network Outage

Thursday, December 10, 2020 [Resolved]

 

REASON FOR IMPACT: We are currently experiencing intermittent network outages on campus.

 

ADDITIONAL INFORMATION:

 

·        Update: We believe the issue was due to a device having issues.  We will continue to monitor throughout the day.

·        We are investigating the cause.  Currently all network services are working.

·        No further information at this time

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

{NETWORK} Intermittent Network Outages: Thursday Dec 10

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This is an announcement from Technology Services (TS). Please see details below:

 

NETWORK: Intermittent Network Outage

Thursday, December 10, 2020

 

REASON FOR IMPACT: We are currently experiencing intermittent network outages on campus.

 

ADDITIONAL INFORMATION:

·        We are investigating the cause.  Currently all network services are working.

·        No further information at this time

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

{Email} Certificate Renewal, Thu Dec 10 @ 6 a.m. – 7 a.m. [COMPLETE]

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This is an announcement from Technology Services (TS). Please see details below.

Email: Certificate Renewal [COMPLETE]

Thursday, December 10 @ 6 a.m. – 7 a.m.

REASON FOR IMPACT: Email system security certificates will be expiring soon and need to be replaced with new security certificates.

 

ADDITIONAL INFORMATION:

·         During the maintenance window end users may be briefly disconnected from our email system as the certificates are replaced.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Phone} System Maintenance, Wed Dec 9 @ 4 p.m. – 5 p.m. [COMPLETE]

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Phone system maintenance is now complete.


This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Wednesday, December 9 @ 4 p.m. – 5 p.m. [COMPLETE]

REASON FOR IMPACT: Technology Services will be installing security patches to our phone system.

 

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Email} Certificate Renewal, Thu Dec 10 @ 6 a.m. – 7 a.m.

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Correction: the date was incorrect on the previous notice.

 

This is an announcement from Technology Services (TS). Please see details below.

Email: Certificate Renewal

Thursday, December 10 @ 6 a.m. – 7 a.m.

REASON FOR IMPACT: Email system security certificates will be expiring soon and need to be replaced with new security certificates.

 

ADDITIONAL INFORMATION:

·         During the maintenance window end users may be briefly disconnected from our email system as the certificates are replaced.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Email} Certificate Renewal, Thu Dec 9 @ 6 a.m. – 7 a.m.

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This is an announcement from Technology Services (TS). Please see details below.

Email: Certificate Renewal

Thursday, December 9 @ 6 a.m. – 7 a.m.

REASON FOR IMPACT: Email system security certificates will be expiring soon and need to be replaced with new security certificates.

 

ADDITIONAL INFORMATION:

·         During the maintenance window end users may be briefly disconnected from our email system as the certificates are replaced.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Phone} System Maintenance, Wed Dec 9 @ 4 p.m. – 5 p.m.

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This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Wednesday, December 9 @ 4 p.m. – 5 p.m.

REASON FOR IMPACT: Technology Services will be installing security patches to our phone system.

 

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Phone} System Maintenance, Tue Dec 8 @ 3 p.m. – 5 p.m. [COMPLETE]

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Our patching for today has completed.  We will be scheduling some additional patches for installation tomorrow.

 

This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Tuesday, December 8 @ 3 p.m. – 5 p.m. [COMPLETE]

REASON FOR IMPACT: Technology Services will be installing security patches to our phone system.

 

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Phone} System Maintenance, Tue Dec 8 @ 3 p.m. – 5 p.m.

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This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Tuesday, December 8 @ 3 p.m. – 5 p.m.

REASON FOR IMPACT: Technology Services will be installing security patches to our phone system.

 

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{PeopleSoft Systems, myPugetSound} Unable to Login – Friday Dec 4 @ 8:45 a.m. – 9:30 a.m. [RESOLVED]

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This is an announcement from Technology Services (TS). Please see details below.

PeopleSoft Systems: Unable to Login [RESOLVED]

Friday, December 4 at 8:45 a.m. – 9:30 a.m.

REASON FOR IMPACT: Technology Services noticed issues with logging into PeopleSoft environments such as myPugetSound, HR, Financials, and Campus Solutions. The outage was server related. TS is working with the vendor to prevent future outages.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PeopleSoft Systems, myPugetSound} Unable to Login – Friday Dec 4 @ 8:45 a.m.

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This is an announcement from Technology Services (TS). Please see details below.

PeopleSoft Systems: Unable to Login

Friday, December 4 at 8:45 a.m.

REASON FOR IMPACT: Technology Services has noticed issues with logging into PeopleSoft environments such as myPugetSound, HR, Financials, and Campus Solutions. TS is working to remediate the issue and will update as more information is available.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu