This is an announcement from Technology Services (TS). Please see details below.

Network: Unplanned Outage – Resolved

Wednesday, August 15 at 2:55 p.m. – 3:03 p.m.

REASON FOR IMPACT: We experienced an unplanned phone and network/Internet outage on campus this afternoon. Technology Services identified the cause of the issue- a cable was plugged into a piece of network equipment in a way that caused a network loop.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Network File Servers: Stafffiles

Tuesday, August 14 at 4:15pm – 4:26pm

REASON FOR IMPACT: There was a problem accessing the staffiles file share and Technology Services has resolved the issue.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Firewall/ Network: System Maintenance

Wednesday, August 15 from 5:00 a.m. to 6:00 a.m.

REASON FOR IMPACT: Technology Services will be testing our new firewall equipment to ensure that our back up procedures function correctly in the event of equipment failure. Our firewall equipment sits in front of our primary Internet line and helps funnel access appropriately. If we encounter technical issues with our main Internet line or part of our firewall equipment, we want to ensure that the campus will not lose complete network and Internet access. During this maintenance window the campus will briefly lose access to the Internet while we test our back up procedures. Any loss of Internet/ network should be brief with minimal impact to those on campus during this window.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

vDesk: System Maintenance

Friday, August 10 from 10:00 a.m. to 12:00 p.m.

REASON FOR IMPACT: Technology Services will be working with our vendor partner during this time frame to resolve an issue with HTML-only access to our vDesk environment. From 10:00 a.m. until noon please expect the vDesk environment to be intermittently available. If you need to actively work during this time, please save your work often.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

Good afternoon-

Technology Services has partially resolved the issue with vDesk. Please use the vDesk Horizon client to access vDesk over the weekend. TS is working with our vendor partner to get HTML only access to vDesk accessible again and we anticipate this will be resolved early next week. Thank you for your understanding!

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Internet/ Network: Firewall Upgrade Complete, vDesk Inaccessible

REASON FOR IMPACT: Technology Services has completed our firewall upgrade and most systems and services are accessible. Our vDesk system is currently inaccessible and we intend to have this available again later this weekend.

ADDITIONAL INFORMATION:

·        A network firewall is used to help protect our internal Puget Sound network from both external and internal threats. Firewalls help information technology teams wall off portions of technology systems, like our Puget Sound servers, from general Internet access, which is a key step in preventing unauthorized access to our University data and systems. Next generation firewalls like the Palo Alto we’re installing are also setup to help mitigate potential threats as they are happening, in the moment they are happening. Older firewalls have less proactive toolsets and rely on staff to manually update configurations to address potential threats.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Internet/ Network: Firewall Upgrade Complete, vDesk Inaccessible

REASON FOR IMPACT: Technology Services has completed our firewall upgrade and most systems and services are accessible. Our vDesk system is currently inaccessible and we intend to have this available again later this weekend.

ADDITIONAL INFORMATION:

·        A network firewall is used to help protect our internal Puget Sound network from both external and internal threats. Firewalls help information technology teams wall off portions of technology systems, like our Puget Sound servers, from general Internet access, which is a key step in preventing unauthorized access to our University data and systems. Next generation firewalls like the Palo Alto we’re installing are also setup to help mitigate potential threats as they are happening, in the moment they are happening. Older firewalls have less proactive toolsets and rely on staff to manually update configurations to address potential threats.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Internet/ Network: Firewall Upgrade

Saturday, August 4 from Midnight to 4:00 a.m.

REASON FOR IMPACT: Technology Services will be replacing our current Cisco firewall with a next generation Palo Alto firewall. During the maintenance window, midnight to 4:00 a.m., access to all Puget Sound sites and services, including pugetsound.edu, my.pugetsound.edu, vDesk and VPN will be unavailable if you are not on campus and there will be intermittent loss of Internet access if you are on campus.

ADDITIONAL INFORMATION:

·       A network firewall is used to help protect our internal Puget Sound network from both external and internal threats. Firewalls help information technology teams wall off portions of technology systems, like our Puget Sound servers, from general Internet access, which is a key step in preventing unauthorized access to our University data and systems. Next generation firewalls like the Palo Alto we’re installing are also setup to help mitigate potential threats as they are happening, in the moment they are happening. Older firewalls have less proactive toolsets and rely on staff to manually update configurations to address potential threats.

·       We will use this TS Communications list serve to post updates as we complete this work.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

PHONE/ FAX: Devices Offline

Saturday, July 28 starting at midnight

REASON FOR IMPACT: Technology Services is currently working to resolve an unexpected issue with elevator and emergency phones and faxes where those devices are not accessible. TS is fixing elevator and emergency phones first and will continue working to fix fax lines throughout the weekend.

ADDITIONAL INFORMATION:

·        We will use TS Communications to send out a notification when all of these devices are available again.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: SWITCH MAINTENANCE

Friday, July 27 from 6:00 p.m. to 9:00 p.m.

REASON FOR IMPACT: Technology Services is performing maintenance on our Cisco switches to increase network stability, reliability and interoperability with our newer Juniper switches. While this maintenance should not cause any outages or loss of network/ Internet access, there is a small chance that we would need to reboot a switch to finish our configuration. In that scenario there would be a brief, 3-5 minute network outage for a small area of a building while the reboot occurs. During the maintenance window this evening, if you do notice that you are no longer able to access the network, please wait for a few minutes and try again.

ADDITIONAL INFORMATION:

·       In the event that we have a longer than anticipated outage, we will send an email out via this listserve and we will notify Security Services.

·       This maintenance will not impact Jones Hall as we replaced the Cisco switches in that building with Juniper switches last summer.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Internet/ Network: Firewall Upgrade

Saturday, August 4 from Midnight to 4:00 a.m.

REASON FOR IMPACT: Technology Services will be replacing our current Cisco firewall with a next generation Palo Alto firewall. During the maintenance window, midnight to 4:00 a.m., access to all Puget Sound sites and services, including pugetsound.edu, my.pugetsound.edu, vDesk and VPN will be unavailable if you are not on campus and there will be intermittent loss of Internet access if you are on campus.

ADDITIONAL INFORMATION:

·       A network firewall is used to help protect our internal Puget Sound network from both external and internal threats. Firewalls help information technology teams wall off portions of technology systems, like our Puget Sound servers, from general Internet access, which is a key step in preventing unauthorized access to our University data and systems. Next generation firewalls like the Palo Alto we’re installing are also setup to help mitigate potential threats as they are happening, in the moment they are happening. Older firewalls have less proactive toolsets and rely on staff to manually update configurations to address potential threats.

·       We will use this TS Communications list serve to post updates as we complete this work.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

PHONE: Incorrect Caller ID Name on Outbound Calls – RESOLVED

Monday, July 16, 2018 – Tuesday, July 17 at 10:30 a.m.

REASON FOR IMPACT: Our phone service provider, Allstream, experienced an issue that caused our Caller ID on the recipient end to show the correct phone number, but an incorrect name associated with it (Upper Crust Piz instead of University of Puget Sound). This issue has been resolved.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

PHONE: Incorrect Caller ID Name on Outbound Calls

Monday, July 16, 2018 – no current estimated time of resolution

REASON FOR IMPACT: Our phone service provider, Allstream, is currently experiencing an issue that is impacting many of their customers including the University of Puget Sound. Currently, if you place an outbound call from a Puget Sound phone number, the Caller ID on the recipient’s end will show the correct phone number, but the name associated with it will be ‘Upper Crust Piz’ instead of the University of Puget Sound. We have initiated a support ticket with Allstream on this issue and they are currently working to resolve it.

ADDITIONAL INFORMATION:

·       Technology Services will provide updates on this issue via this TS Communications listserv.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

PLANNED MAINTENANCE: PUGET SOUND SYSTEMS and APPLICATIONS – COMPLETE

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Moodle

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

DATE(s) of IMPACT: Sunday July 15^th, 7 a.m.-3 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS completed routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

The university network, internet access and wireless will NOT be affected.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft Campus Solutions: Planned Maintenance – COMPLETE

SYSTEMS IMPACTED: PeopleSoft Campus Solutions was unavailable during the maintenance window.  

DATE(s) of IMPACT: Friday, July 13^th @ 6 p.m. – Complete on Saturday, July 14^th @ 2 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS updated PeopleSoft Campus Solutions to the latest version release.

ADDITIONAL INFORMATION:

·         If you have issues connecting to PeopleSoft Campus Solutions please try clearing your browser cache.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft Campus Solutions: Planned Maintenance

Friday, July 13^th @ 6 p.m. – Sunday July 15^th @ 8 p.m.

SYSTEMS IMPACTED: PeopleSoft Campus Solutions will be unavailable during the maintenance window.  

DATE(s) of IMPACT: Friday, July 13^th @ 6 p.m. – Sunday, July 15^th @ 8 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Campus Solutions to the latest version release.

ADDITIONAL INFORMATION:

·         myPugetSound will still be available during the maintenance window.

·         Some of the links within myPugetSound may not work if the they originate from PeopleSoft Campus Solutions.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.