This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Firewall Maintenance

Friday, October 19, 4:00 a.m. to 5:00 a.m.

REASON FOR IMPACT: Technology Services will be performing maintenance on our firewall during this timeframe to troubleshoot an interface issue we’ve encountered. During this maintenance window there will be a couple brief, less than a minute, Internet outages while we put one of the firewalls into maintenance mode and then again when we take it out of maintenance mode.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is a message from Technology Services regarding upcoming scheduled Patch Maintenance. Please see details below.

PEOPLESOFT DEV & TST:  Patch Maintenance

Thursday, October 18 @ noon – 5 p.m.

SYSTEMS IMPACTED:

·         DEV: All PeopleSoft DEV environments will be unavailable [PA91DEV, CS92DEV, FN92DEV, HR92DEV]

·         TST: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

REASON FOR IMPACT

·         Standard maintenance to maintain a secure, reliable environment

Please let us know if you have any questions or concerns.

Lindsay Morris  |  TS Director of Project Management 

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft Human Resources: Unplanned Outage  – Update

Monday October 8 @ 9 a.m.- current

SYSTEMS IMPACTED: Time for Non-exempt Employees posted after Friday, October 5 @ 6 p.m. was not showing up for Manager Time Approvers. A workaround has been identified and managers should now be able to view and approve this time. Technology Services and Human Resources are continuing to review and resolve the cause of the issue.  

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft Human Resources: Unplanned Outage

Monday October 8 @ 9 a.m.- current

SYSTEMS IMPACTED: Time for Non-exempt Employees posted after Friday, October 5 @ 6 p.m. is not showing up for Manager Time Approvers. Technology Services and Human Resources are working to resolve the issue and confirm a workaround.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft HR: Planned Maintenance [COMPLETE]

Friday, October 5^th @ 6 p.m. – Sunday October 7^th @ 8 p.m.

SYSTEMS IMPACTED: PeopleSoft Human Relations Management System was unavailable during the maintenance window.  

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS updated the PeopleSoft Human Relations Management System to the latest version release.

ADDITIONAL INFORMATION:

·         If you have issues connecting to PeopleSoft Human Relations Management System please try clearing your browser cache.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft HR: Planned Maintenance

Friday, October 5^th @ 6 p.m. – Sunday October 7^th @ 8 p.m.

SYSTEMS IMPACTED: PeopleSoft Human Relations Management System will be unavailable during the maintenance window.  

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Human Relations Management System to the latest version release.

ADDITIONAL INFORMATION:

·         myPugetSound will still be available during the maintenance window.

·         Some of the links within myPugetSound may not work if the they originate from PeopleSoft Human Relations Management System.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

KACE: SYSTEM MAINTEANCE

Wednesday, September 19 from 7:00 p.m. to 9:00 p.m.

REASON FOR IMPACT: During this maintenance window Technology Services will be installing a system update to KACE, our support ticketing and Windows deployment appliance, and upgrading the SSL certificate. KACE will be unavailable during this timeframe.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

PS FINANCIALS: "Application Message Instance Error" Email Sent
Wednesday, September 5, 2018 at 3:15 p.m.

REASON FOR IMPACT: An email with the subject “Application Message Instance Error” was sent from the PS Financials system to a large number of individuals. Technology Services is investigating why this occurred to prevent it from happening again. Please disregard the message.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

PLANNED MAINTENANCE: PUGET SOUND SYSTEMS and APPLICATIONS

Sunday, September 9, 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Moodle

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

DATE(s) of IMPACT: Sunday September 9^th, 6 a.m.-3 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

The university network, internet access and wireless will NOT be affected.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

PS FINANCIALS: INVALID CERTIFICATE ERROR – RESOLVED

Tuesday, September 4, 2018 from 8:00 a.m. to 9:20 a.m.

REASON FOR IMPACT: Technology Services has resolved the certificate issue on PeopleSoft Financials.

ADDITIONAL INFORMATION:

·       To access PS Financials Self-Service items in my.pugetsound.edu you may need to log out, close your Internet browser and then log back in.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

PS FINANCIALS: INVALID CERTIFICATE ERROR

Tuesday, September 4, 2018

REASON FOR IMPACT: Technology Services is working to resolve an expired certificate issue on PeopleSoft Financials. Currently Financials Self-Service items via mypugetsound.edu are not accessible.

ADDITIONAL INFORMATION:

·       To access PS Financials while we are working on this issue, go directly to https://psfinancials.pugetsound.edu and accept the invalid certificate error. The steps to do this will vary based on the web browser that you are using. Please contact the Service Desk for assistance.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

EMAIL: Intermittent System Issues

Friday, August 31, 2018, 10:45 a.m. to 1:10 p.m.

REASON FOR IMPACT: Technology Services is working to resolve an issue with one of our Exchange email servers. Over the specified timeframe some individuals were unable to access their email via Webmail or the Outlook client and received a “Cannot connect to server” error message. Please note that this issue only impacted some individuals. As of 1:10 p.m. everyone should be able to access email as we have isolated the issue to a particular server and removed it from active use. As we work to resolve the issue with this server, we will notify you if we experience any other issues that may impact your ability to access email.

ADDITIONAL INFORMATION:

·       You may need to close your Outlook client and re-open it or if you use Webmail to access your Puget Sound email, please close your Internet browser and re-open before attempting to login.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

EMAIL: UNPLANNED SYSTEM RESTART

August 23, 2018 from 9:15 a.m. to 9:45 a.m.

REASON FOR IMPACT: Technology Services restarted an email server to resolve un unexpected issue. Due to the multiple servers we use for our email system it’s not likely that anyone should have been impacted by this restart. However, if you notice any slowness or issues accessing your email via Webmail or an email client, please restart the application or web browser.

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.