[Updated 10:23 PM] The vDesk application launch problem has been resolved.
Users are experiencing a problem when launching certain applications, most notably Firefox, on vDesk. We are currently troubleshooting the problem.
We apologize for the inconvenience.
[Resolved 4/13/2013 1:30 PM] The Internet connection has been restored. If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience!
[Updated 4/13/2013 10:33 AM] Integra has determined the issue to be a power outage in the area. They are working to resolve the issue. No resolution time has been determined at this point.
[Original] Residential buildings are experiencing a network outage. We are working with Integra, the Internet service provider, to determine the cause. Connections in academic and administrative buildings are still working well. We appreciate your patience as we work to resolve this issue.
[Completed 4/5/13 1:30 AM] All scheduled switch upgrades have been completed. Remaining required upgrades will be scheduled at a later time.
[Original] We will upgrade network switches on Friday, April 5, starting at 10:00 PM until 2:00 AM on Saturday, April 6. The buildings affected are Wheelock, McIntyre, Communications House, and Howarth. Thank you for your patience as we complete this important work.
The instance of blogs.pugetsound.edu has been moved to a new server and upgraded to the latest version of WordPress. Users can now access their blogs using their current Puget Sound login ID. Due to the nature of the upgrade from version 3.0.2 to 3.5.1, some themes used previously are not compatible with the new version. We will work closely with site administrators to ensure a smooth transition and select appropriate themes that will work. Please contact Giot at gconcepcion@pugetsound.edu or 253.879.3773 for assistance.
[Completed 3/19/2013 6:30 AM] The work was completed with minimal interruption in service.
[Original] There will be a 5-10-second interruption for all campus network services at 6:00 AM Tuesday, 3/19/13.
TS staff will be replacing a component of a key network device as a result of the campus network outage this past weekend.
[Updated 3/17/2013] Voicemail is now available. Thank you for your patience.
Due to the network outage tonight, Voicemail service is unavailable. Technicians are working on the problem at this time.
At about 10:30 PM Saturday night, the Cisco 6509E switch software crashed, causing a campus-wide network failure. All services were affected. The switch was rebooted at about 10:55 PM, which restored the network.
At about 10:30 PM Saturday night, the Cisco 6509E switch software crashed, causing a campus-wide network failure. All services were affected. The switch was rebooted at about 10:55 PM, which restored the network.
[Resolved] PeopleSoft was unavailable this morning for a brief period of time between 8:00 and 8:30 a.m. Service has now been restored. If you experience any issues with PeopleSoft, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
Thank you for your patience and support!
K20 has notified us that their connectivity issue has been resolved.
Problem Resolved : 03/06/13 09:50 PST
Our K20 Internet provider for all of our academic buildings suffered a major outage affecting multiple sites across the state.
We have recovered from the majority of the impact, but some sites are still unavailable on the internet.
They are working on the problem, but do not have an estimated time of repair.
FIRST DOWN: 03/06/13 09:22 PST
The Production Server Patch Maintenance has been completed. There is no scheduled patch maintenance for the months of April and May.
The production server patch maintenance is scheduled for Sunday, 3/10/2013, from 3:00 AM to 4:00 PM. Most services may be intermittently or entirely unavailable, including:
Note: The Optimize servers are excluded from this Server Patch Maintenance Window.
An update will be posted once server maintenance has been completed. Also as a reminder of Sunday being Day Light Savings time, of Springing forward one hour.
Scheduled intermittent network outages will occurr on Saturday 03/02/2013 for network switch upgrade/replacment from 12:00-6:00am in the following buildings.
Facilities
Fieldhouse
Library
McIntyre
Wheelock
On Wednesday 03/06/2013 between 11:59-03:00am, Integra will be performing scheduled maintenance to repair some inline equipment.
During this maintenance window, you will experience some brief service interruptions on the Integra (ResNet) internet service.
[Completed] The Optimize HR Non-Production servers, are scheduled to be patched on 3/3/2013 from 8 am to 1 pm. These are non-production servers and should not affect the remainder of the Optimize servers currently running, nor should any services on Campus be affected.
An update will be posted once server maintenance has been completed.
The Pre-Production Patch Maintenance has been completed. The next scheduled maintenance is for Production servers on 3/10/2013. A separate blog will be posted.
The Pre-Production Patch Maintenance is scheduled for 2/28/2013 from 7 am to 9 am, and Production Server Maintenance tentatively set for 3/10/2013. A separate blog will be posted, prior to the Production Patch maintenance performed.
This should not affect any production services such as:
Email
Personal and departmental file shares (on Alexandria and Merlin2)
Database applications
Web services such as: Moodle
Print Services
vDesk
An update will be posted once server maintenance has been completed.