Category Archives: Announcements

{vDesk} Planned Maintenance, Jan 4, 8 a.m. – Noon

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

vDesk: Planned Maintenance

Thursday, January 4 from 8:00 a.m. to Noon

REASON FOR IMPACT: Technology Services will be upgrading our vDesk (Horizon) system. During this maintenance window vDesk will be unavailable.

 

ADDITIONAL INFORMATION:

·        VPN access will be available for off-campus access to Puget Sound systems, if needed. Please contact the Service Desk for more information.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Network} Firewall & Load Balancer Maintenance – Friday, December 22, 9 p.m. – 11:30 p.m.

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Firewall & Load Balancer Scheduled Maintenance

Friday, December 22, 9 p.m. – 11:30 p.m.

REASON FOR IMPACT: Technology Services will be completing required maintenance on equipment that assists with network and Internet services (firewall, core, & load balancer). Due to the redundancy of our infrastructure configuration, there is low likelihood of this maintenance leading to any significant Internet outage or an inability to access Puget Sound systems. However, there may be brief and intermittent slowness accessing Puget Sound systems throughout this maintenance window.

 

ADDITIONAL INFORMATION:

·        In the event that this maintenance results in unexpected interruption to Puget Sound systems, Technology Services will use this listserv to provide updates.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585

{Network} Internet Slowness On-Campus for Wireless/ Wired, December 7, 9:45p – 12:30p – RESOLVED

Posted on by
This is an announcement from Technology Services (TS). Please see details below.


NETWORK: Internet Slowness On-Campus for Wireless & Wired Connections – RESOLVED

Wednesday, December 7, 9:45p – 12:30p

REASON FOR IMPACT: The issue that was impacting our Internet access on-campus has been resolved. Wireless and wired access to the Internet and Puget Sound resources should be performing as usual. Thank you for your patience while we worked on this issue.

ADDITIONAL INFORMATION

  1. For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

From: tscommunications-bounces@listhost.pugetsound.edu <tscommunications-bounces@listhost.pugetsound.edu&gt; on behalf of tscommunications@listhost.pugetsound.edu <tscommunications@listhost.pugetsound.edu&gt;
Sent: Friday, December 8, 2017 12:04 AM
To: TSCommunications
Subject: [Tscommunications] {Network} Internet Slowness On-Campus for Wireless/ Wired, December 7, 9:45p – Ongoing

 

This is an announcement from Technology Services (TS). Please see details below.


NETWORK: Internet Slowness On-Campus for Wireless & Wired Connections

Wednesday, December 7, 9:45p – Ongoing

REASON FOR IMPACT: Technology Services is working with our Internet Service Provider to troubleshoot faulty network equipment that is responsible for providing our Internet speed (bandwidth) on campus. Accessing Internet and network while on-campus is currently slow and Puget Sound web sites and services such as email will appear slow from off-campus as well. There is currently no estimated time to resolution, though our Technology Services staff are on-site and are working through escalated support with our Internet Service Provider. We will provide updates as they are available.

ADDITIONAL INFORMATION:

  1. The network equipment that is causing the problem is the network router that provides external Internet access from the outside world to our campus. We receive this service from K20, an Internet Service Provider. The campus still has some Internet, albeit slow, because Technology Services has a secondary link established in case of emergency. However, while our normal Internet line allows for speeds up to 10Gb (depending on the networking equipment, cabling and computing devices available to parse the connection), this secondary backup link has 200 Mb available.
  2. For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

From: tscommunications-bounces@listhost.pugetsound.edu <tscommunications-bounces@listhost.pugetsound.edu&gt; on behalf of tscommunications@listhost.pugetsound.edu <tscommunications@listhost.pugetsound.edu&gt;
Sent: Thursday, December 7, 2017 10:17 PM
To: TSCommunications
Subject: [Tscommunications] {Network} Internet Slowness On-Campus for Wireless/ Wired, December 7, 9:45p

 

This is an announcement from Technology Services (TS). Please see details below.


NETWORK: Internet Slowness On-Campus for Wireless & Wired Connections

Wednesday, December 7, beginning at 9:45p

REASON FOR IMPACT: Technology Services is investigating an issue on-campus that is causing slow wireless and wired connection to the Internet. At this time we believe the issue is with network equipment provided by our Internet Service Provider and we are working with them to troubleshoot the issue. There is currently no estimated time to resolution and we will send updates as they are available

ADDITIONAL INFORMATION:

  1. For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Network} Internet Slowness On-Campus for Wireless/ Wired, December 7, 9:45p – Ongoing

Posted on by
This is an announcement from Technology Services (TS). Please see details below.


NETWORK: Internet Slowness On-Campus for Wireless & Wired Connections

Wednesday, December 7, 9:45p – Ongoing

REASON FOR IMPACT: Technology Services is working with our Internet Service Provider to troubleshoot faulty network equipment that is responsible for providing our Internet speed (bandwidth) on campus. Accessing Internet and network while on-campus is currently slow and Puget Sound web sites and services such as email will appear slow from off-campus as well. There is currently no estimated time to resolution, though our Technology Services staff are on-site and are working through escalated support with our Internet Service Provider. We will provide updates as they are available.

ADDITIONAL INFORMATION:

  1. The network equipment that is causing the problem is the network router that provides external Internet access from the outside world to our campus. We receive this service from K20, an Internet Service Provider. The campus still has some Internet, albeit slow, because Technology Services has a secondary link established in case of emergency. However, while our normal Internet line allows for speeds up to 10Gb (depending on the networking equipment, cabling and computing devices available to parse the connection), this secondary backup link has 200 Mb available.
  2. For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

From: tscommunications-bounces@listhost.pugetsound.edu <tscommunications-bounces@listhost.pugetsound.edu&gt; on behalf of tscommunications@listhost.pugetsound.edu <tscommunications@listhost.pugetsound.edu&gt;
Sent: Thursday, December 7, 2017 10:17 PM
To: TSCommunications
Subject: [Tscommunications] {Network} Internet Slowness On-Campus for Wireless/ Wired, December 7, 9:45p

 

This is an announcement from Technology Services (TS). Please see details below.


NETWORK: Internet Slowness On-Campus for Wireless & Wired Connections

Wednesday, December 7, beginning at 9:45p

REASON FOR IMPACT: Technology Services is investigating an issue on-campus that is causing slow wireless and wired connection to the Internet. At this time we believe the issue is with network equipment provided by our Internet Service Provider and we are working with them to troubleshoot the issue. There is currently no estimated time to resolution and we will send updates as they are available

ADDITIONAL INFORMATION:

  1. For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Network} Internet Slowness On-Campus for Wireless/ Wired, December 7, 9:45p

Posted on by

This is an announcement from Technology Services (TS). Please see details below.


NETWORK: Internet Slowness On-Campus for Wireless & Wired Connections

Wednesday, December 7, beginning at 9:45p

REASON FOR IMPACT: Technology Services is investigating an issue on-campus that is causing slow wireless and wired connection to the Internet. At this time we believe the issue is with network equipment provided by our Internet Service Provider and we are working with them to troubleshoot the issue. There is currently no estimated time to resolution and we will send updates as they are available

ADDITIONAL INFORMATION:

  1. For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

PEOPLESOFT MAINTENANCE Update: Refreshes are Complete – Systems are back up

Posted on by

Hello,

This is an update from Technology Services about scheduled PeopleSoft outages. Please see details below.

PeopleSoft Planned Outages:

·         TUESDAY DECEMBER 5th: DEV Refreshes [Completed]

·         WEDNESDAY DECEMBER 6th: TST Refreshes [Completed]

Systems Impacted:

o    DEV Refreshes:

o   Impact: All PeopleSoft DEV environments will be unavailable [CS92DEV, FN92DEV, HR92DEV]

o    Duration: Tuesday December 5th all day

o    TST Refreshes:

o    Impact: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

o    Duration: Wednesday December 6th all day

 

Reason for Impact: 

o    Standard maintenance to maintain a secure reliable environment

 

Please let us know if you have any questions or concerns.

 

Best regards,

 

Allison Brazil | Project Management Office

 

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.3394

pugetsound.edu 

 

 

PEOPLESOFT MAINTENANCE Update: Refreshes – DEV Complete, TST In Progress

Posted on by

Hello,

This is an update from Technology Services about scheduled PeopleSoft outages. Please see details below.

PeopleSoft Planned Outages:

·         TUESDAY DECEMBER 5th: DEV Refreshes [Completed]

·         WEDNESDAY DECEMBER 6th: TST Refreshes [In Progress]

Systems Impacted:

o    DEV Refreshes:

o   Impact: All PeopleSoft DEV environments will be unavailable [CS92DEV, FN92DEV, HR92DEV]

o    Duration: Tuesday December 5th all day

o    TST Refreshes:

o    Impact: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

o    Duration: Wednesday December 6th all day

 

Reason for Impact: 

o    Standard maintenance to maintain a secure reliable environment

 

Please let us know if you have any questions or concerns.

 

Best regards,

 

 

Allison Brazil | Project Management Office

 

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.3394

pugetsound.edu 

 

 

PEOPLESOFT MAINTENANCE: Refreshes Tuesday December 5th – Wednesday December 6th {myPugetSound} {PeopleSoft Campus} {PeopleSoft Human Resources} {PeopleSoft Financials}

Posted on by

Hello,

This is an announcement from Technology Services about upcoming scheduled PeopleSoft outages. Please see details below.

PeopleSoft Planned Outages:

·         TUESDAY DECEMBER 5th: DEV Refreshes

·         WEDNESDAY DECEMBER 6th: TST Refreshes

Systems Impacted:

o    DEV Refreshes:

o   Impact: All PeopleSoft DEV environments will be unavailable [CS92DEV, FN92DEV, HR92DEV]

o    Duration: Tuesday December 5th all day

o    TST Refreshes:

o    Impact: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

o    Duration: Wednesday December 6th all day

 

Reason for Impact: 

o    Standard maintenance to maintain a secure reliable environment

 

Please let us know if you have any questions or concerns.

 

Best regards,

 

 

Allison Brazil | Project Management Office

 

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.3394

pugetsound.edu 

 

 

{PeopleSoft} {KABA} PLANNED MAINTENANCE: Fri Dec 1 @ 6pm – Sat Dec 2 @ 8pm [COMPLETE]

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

                THE BELOW PLANNED MAINTENANCE IS COMPLETE

PLANNED MAINTENANCE: PeopleSoft Financials, PeopleSoft HR, KABA

Friday, Dec 1st @  6:00 p.m.- Saturday, Dec 2nd @ 8:00 p.m. [COMPLETE]

SYSTEMS IMPACTED: the following systems will be unavailable during the specified times

·         PeopleSoft Financials – Friday December 1st, 6 p.m.-10 p.m.

·         PeopleSoft Human Resources – Saturday December 2nd, 7 a.m.-8 p.m.

·         KABA Time Keeping – Saturday December 2nd, 7 a.m.-8 p.m.

 

REASON FOR IMPACT: Virtualizing the PeopleSoft databases aligns with our disaster recovery and infrastructure strategies.

ADDITIONAL INFORMATION:

·         KABA Time Keeping

o    NOTE: the system will store clock in and clock out punches during the maintenance window

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PeopleSoft} {KABA} PLANNED MAINTENANCE: Fri Dec 1 @ 6pm – Sat Dec 2 @ 8pm

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

PLANNED MAINTENANCE: PeopleSoft Financials, PeopleSoft HR, KABA

Friday, Dec 1st @  6:00 p.m.- Saturday, Dec 2nd @ 8:00 p.m.

SYSTEMS IMPACTED: the following systems will be unavailable during the specified times

·         PeopleSoft Financials – Friday December 1st, 6 p.m.-10 p.m.

·         PeopleSoft Human Resources – Saturday December 2nd, 7 a.m.-8 p.m.

·         KABA Time Keeping – Saturday December 2nd, 7 a.m.-8 p.m.

 

REASON FOR IMPACT: Virtualizing the PeopleSoft databases aligns with our disaster recovery and infrastructure strategies.

ADDITIONAL INFORMATION:

·         KABA Time Keeping

o    NOTE: the system will store clock in and clock out punches during the maintenance window

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PeopleSoft} {KABA} PLANNED MAINTENANCE: Fri Dec 1 @ 6pm – Sat Dec 2 @ 8pm

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

PLANNED MAINTENANCE: PeopleSoft HR, PeopleSoft Financials, KABA

Friday, Dec 1st @  6:00 p.m.- Saturday, Dec 2nd @ 8:00 p.m.

SYSTEMS IMPACTED: the following systems will be unavailable during the maintenance window.  

PeopleSoft Human Resources

PeopleSoft Financials

KABA Time Keeping

REASON FOR IMPACT: Virtualizing the PeopleSoft databases aligns with our disaster recovery and infrastructure strategies.

ADDITIONAL INFORMATION:

·         KABA Time Keeping

o    NOTE: the system will store clock in and clock out punches during the maintenance window

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Network} Todd/Phibbs Hall Internet Outage, November 15 @ 12:00p

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

Network: Todd/Phibbs Hall Internet Outage

Wednesday, November 15, beginning at 12:00p

Technology Services is replacing an old emergency power supply in the Todd-Phibbs residence hall. This will impact both wired and wireless connections to the Internet. Downtime is not expected to be more than ~8 minutes.

ADDITIONAL INFORMATION:

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Network} Todd/Phibbs Hall Internet Outage, November 14, 8:30a – 9a – RESOLVED

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

 

Network: Todd/Phibbs Hall Internet Outage – RESOLVED

 

Thursday, November 14, 8:30a.m. – 9:00a.m.

 

REASON FOR IMPACT: Technology Services has resolved the network outage in Todd/Phibbs Hall. The outage was likely caused by a power event that impacted network equipment in the building.

 

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Network} Todd/Phibbs Hall Internet Outage, November 14 @ 8:30a

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

 

Network: Todd/Phibbs Hall Internet Outage

 

Thursday, November 14, beginning at 8:30a

 

REASON FOR IMPACT: Technology Services is investigating a network outage in the Todd-Phibbs residence hall that impacts both wired and wireless connections to the Internet. At this time we have no current estimated time for resolution as we work to triage the cause. We’ll send out further notification as soon as we have more information.

 

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Nov 12, 6 a.m.-3 p.m. [COMPLETE]

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

The below planned maintenance is COMPLETE.

PLANNED MAINTENANCE: PUGET SOUND SYSTEMS and APPLICATIONS

November 12, 6 a.m.-3 p.m.

SYSTEMS IMPACTED: the following systems will be intermittently unavailable during the maintenance window.  

Campus file servers

Cascade

Email and calendar

Moodle

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

VPN

vDESK

Various Puget Sound systems and applications

DATE(s) of IMPACT: November 12, 6 a.m.- 3 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on their production servers.

ADDITIONAL INFORMATION:

The university network, internet access and wireless will NOT be affected.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.