Category Archives: Announcements

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Feb 19, 6:00 a.m.-6:00 p.m. [COMPLETE]

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This is an updated announcement from Technology Services (TS). Please see details below:

Puget Sound Systems: Planned Maintenance

Sunday, February 19 @ 6:00 a.m. – 6:00 p.m. [COMPLETE]

SYSTEMS IMPACTED:

Update: The campus-wide network outage planned for Sunday morning has been cancelled. The remaining planned maintenance will still be performed as scheduled, from 6:00 a.m. – 6:00 p.m.


From 6:00 a.m. to 7:00 a.m. a firmware update will be installed on our core switches. This will cause a full network outage on campus resulting in the following:

  • Internet access will be unavailable on campus.
  • Accessing services on campus that require a network connection will not be available including email, file shares, PeopleSoft, and other services.
  • Zoom phones connected to the campus network will not work.
  • Wifi will be unavailable.
  • Wired network will be unavailable.

From 6:00 a.m. – 6:00 p.m., the following systems will be intermittently unavailable:

  • Campus file servers
  • myPugetSound.edu
  • PeopleSoft Human Resources
  • PeopleSoft Financials
  • PeopleSoft Campus Solutions
  • vDesk
  • Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers. 

ADDITIONAL INFORMATION:

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

  • For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions, please contact the TS Service Desk via phone at 253-879-8585.

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Feb 19, 6:00 a.m.-6:00 p.m. – UPDATED

Posted on by

This is an updated announcement from Technology Services (TS). Please see details below:

Puget Sound Systems: Planned Maintenance

Sunday, February 19 @ 6:00 a.m. – 6:00 p.m.

SYSTEMS IMPACTED:

Update: The campus-wide network outage planned for Sunday morning has been cancelled. The remaining planned maintenance will still be performed as scheduled, from 6:00 a.m. – 6:00 p.m.


From 6:00 a.m. to 7:00 a.m. a firmware update will be installed on our core switches. This will cause a full network outage on campus resulting in the following:

  • Internet access will be unavailable on campus.
  • Accessing services on campus that require a network connection will not be available including email, file shares, PeopleSoft, and other services.
  • Zoom phones connected to the campus network will not work.
  • Wifi will be unavailable.
  • Wired network will be unavailable.

From 6:00 a.m. – 6:00 p.m., the following systems will be intermittently unavailable:

  • Campus file servers
  • myPugetSound.edu
  • PeopleSoft Human Resources
  • PeopleSoft Financials
  • PeopleSoft Campus Solutions
  • vDesk
  • Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers. 

ADDITIONAL INFORMATION:

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

  • For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions, please contact the TS Service Desk via phone at 253-879-8585.

{PUGETSOUND SYSTEMS and NETWORK}: Patch Maintenance, Sun Feb 19, 5:30 a.m.-6:00 p.m.

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This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Network: Planned Maintenance

Sunday, February 19 @ 5:30 a.m. – 6:00 p.m.

SYSTEMS IMPACTED:

From 6:00 a.m. to 7:00 a.m. a firmware update will be installed on our core switches. This will cause a full network outage on campus resulting in the following:

  • Internet access will be unavailable on campus.

  • Accessing services on campus that require a network connection will not be available including email, file shares, PeopleSoft, and other services.

  • Zoom phones connected to the campus network will not work.

  • Wifi will be unavailable.

  • Wired network will be unavailable.

From 5:30 a.m. – 6:00 p.m., the following systems will be intermittently unavailable:

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers. 

ADDITIONAL INFORMATION:

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

  • For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions, please contact the TS Service Desk via phone at 253-879-8585.

{PUGETSOUND SYSTEMS}: KACE upgrade, Monday Feb 6th 6:00 AM to 8:00 AM [COMPLETE]

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This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Monday, February 6th at 6:00 AM to 8:00 AM [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Kace Ticketing system

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be upgrading the version of KACE.

ADDITIONAL INFORMATION:

·       Viewing, Updating, and Adding Tickets in KACE will not be available during the window.

·        For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

~Barton

Barton Janes

Server System Administrator

Technology Services

University of Puget Sound

253-879-3915

{PUGETSOUND SYSTEMS}: KACE upgrade, Monday Feb 6th 6:00 AM to 8:00 AM

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This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Monday, February 6th at 6:00 AM to 8:00 AM

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Kace Ticketing system

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be upgrading the version of KACE.

ADDITIONAL INFORMATION:

·       Viewing, Updating, and Adding Tickets in KACE will not be available during the window.

·        For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.


~Barton

Barton Janes

Server System Administrator

Technology Services

University of Puget Sound

253-879-3915

Google Mail & Calendar: Sign up for Shared Mailbox Training

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This is an announcement from Technology Services (TS). Please see details below:

Google Mail & Calendar: Sign up for Shared Mailbox Training

As part of the transition to Google Mail and Calendar, Technology Services (TS) will be converting departmental/shared email accounts to Google Groups on January 4, 2023. Please sign up for one of the below training sessions to learn more about how to manage Shared Mailboxes and Distribution Lists in Google. 

Google Groups Trainings:

o   Thursday, December 15 @ 11 a.m. Registration Link

o   Tuesday, December 20 @ 1 p.m. Registration Link

o   Tuesday January 3 @ 11 a.m. Registration Link

For more information on Technology Services transition to Google Mail and Calendar or to view a list of Frequently Asked Questions, please visit our Google Mail and Calendar Transition Project Page.

Thank you,

Google Mail TS Communications Team

Margot Casson

Lindsay Morris

Faithlina Abeshima

Bea Padilla

Alyssa Humphreys

 

{PUGETSOUND NETWORKS}: Unplanned Outage Thompson Hall 1st Floor Wi-Fi Monday, 12 December 2022 [COMPLETE]

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This is an announcement from Technology Services (TS). Please see details below:
Puget Sound Networks: Unplanned Outage Thompson Hall 1st Floor Wi-Fi
Monday, 12 December 2022 [COMPLETE]
SYSTEMS IMPACTED: Wireless Network 1st Floor Thompson Hall
REASON FOR IMPACT: Power over Ethernet Injector Hardware Failure
SOLUTION: Patched around failed hardware device to restore network access. Wireless access points in Thompson Hall are working correctly.
ADDITIONAL INFORMATION:
·    This only affects users on the first floor of Thompson Hall
​·       ​​The university network, internet access and wireless in other campus locations are NOT affected. 
·​        Technology Services is working to remediate the outage
·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.
For support questions please contact the TS Service Desk via phone at 253-879-8585.

Respectfully,

 

Cody Hand
Network Manager
UNIVERSITY OF PUGET SOUND
Technology Services
1500 N. Warner St. #1068
Tacoma, WA 98416-1068
T: 253.879.2873

pugetsound.edu/ts

{PUGETSOUND SYSTEMS}: Unplanned Outage Thompson Hall 1st Floor Wi-Fi Monday, 12 December 2022

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This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Networks: Unplanned Outage Thompson Hall 1st Floor Wi-Fi

Monday, 12 December 2022 

SYSTEMS IMPACTED: Wireless Network 1st Floor Thompson Hall

REASON FOR IMPACT: Power over Ethernet Injector Hardware Failure

ADDITIONAL INFORMATION:

·    This only affects users on the first floor of Thompson Hall

​·       ​​The university network, internet access and wireless in other campus locations are NOT affected. 

·​        Technology Services is working to remediate the outage

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Respectfully,

 

Cody Hand
Network Manager
UNIVERSITY OF PUGET SOUND
Technology Services
1500 N. Warner St. #1068
Tacoma, WA 98416-1068
T: 253.879.2873

pugetsound.edu/ts

{myPugetSound} {login.pugetsound.edu}: Post Patch Maintenance – Clear Browser Cache

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This is an announcement from Technology Services (TS). Please see details below:

myPugetSound: Post Maintenance Information – Clear Browser Cache

 

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS completed routine patch maintenance on our Puget Sound production servers this past weekend. As a result of the maintenance activities, you may not be redirected to myPugetSound after logging into login.pugetsound.edu. If this occurs please try clearing your browser cache and this should resolve the issue.

ADDITIONAL INFORMATION:

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Dec 11, 6 a.m.-6 p.m. [COMPLETE]

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​This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, December 11, 2022 from 6 a.m.-6 p.m. [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Dec 11, 6 a.m.-6 p.m.

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, December 11, 2022 from 6 a.m.-6 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{myPugetSound, PeopleSoft Campus} SYSTEM MAINTENANCE: Mon 11/28 @ 12:30 p.m.

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This is an announcement from Technology Services (TS). Please see the details below.

System Maintenance: myPugetSound, PeopleSoft Campus Solutions

Monday, November 28  @ 12:30 p.m. – 12:40 p.m.

REASON FOR IMPACT: Technology’s Services needs to refresh and restart PeopleSoft Campus Solutions due to a network outage during the holiday break.  

ADDITIONAL INFORMATION:

  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{EMAIL} Planned Maintenance, Wed Nov 23, 6 am – 10 am [COMPLETE]

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​This is an announcement from Technology Services (TS). Please see details below.

EMAIL: Planned Maintenance

Wednesday, November 23, 2022 from 6 am – 10 am [COMPLETE]

REASON FOR IMPACT: A security update will be installed on the email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will be unavailable or where response times are slower than normal during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{EMAIL} Planned Maintenance, Wed Nov 23, 6 am – 10 am

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This is an announcement from Technology Services (TS). Please see details below.

EMAIL: Planned Maintenance

Wednesday, November 23, 2022 from 6 am – 10 am

REASON FOR IMPACT: A security update will be installed on the email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will be unavailable or where response times are slower than normal during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{PeopleSoft HR} {PeopleSoft Financials} Planned Maintenance – COMPLETED 11/19 – POST UPGRADE INFORMATION

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This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft HR and Financials Systems: Planned Maintenance [COMPLETED 11/19]

Friday, November 18 @ 5 p.m. – Sunday November 20 @ 8 p.m.

 

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS updated the PeopleSoft Human Relations and Financials Systems to the latest version release. These systems were unavailable during the maintenance window.  

 

ADDITIONAL INFORMATION

 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu