Puget Sound Technology Services

Service Announcements from Technology Services

{PUGETSOUND SYSTEMS}: KACE Upgrade, Thurs Aug 18, 6 a.m.-8 a.m.

Posted on August 17, 2022 by bjanes

;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px”> Puget Sound Systems and Applications: Planned Maintenance

Thursday, August 18 6:00 AM to 8:00 AM

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:

Kace Ticketing system

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be upgrading the version of KACE.

ADDITIONAL INFORMATION:

· Viewing, Updating, and Adding Tickets in KACE will not be available during the window.

· For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

~Barton

Barton Janes

Server System Administrator

Technology Services

University of Puget Sound

253-879-3915

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Aug 14, 6 a.m.-6 p.m. [COMPLETE]

Posted on August 14, 2022 by jhoover

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, August 14, 2022 from 6 a.m.-6 p.m. [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

· The university network, internet access and wireless will NOT be affected.

· Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

· For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Aug 14, 6 a.m.-6 p.m.

Posted on August 9, 2022 by kspiese

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, August 14, 2022 from 6 a.m.-6 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

· The university network, internet access and wireless will NOT be affected.

· For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

{login.pugetsound.edu} Intermittent Errors: July 28 @ 10:06 a.m.

Posted on July 28, 2022 by lmmorris

This is an announcement from Technology Services (TS). Please see the details below.

Login.PugetSound.edu: Intermittent Errors

10:30 a.m. July 28, 2022

REASON FOR IMPACT: Technology Services is working with Okta, our identity provider, to understand why people have received intermittent errors when accessing applications in login.pugetsound.edu. If an error is received when accessing login.pugetsound.edu or when accessing a Puget Sound owned application, please try refreshing the page to resolve the issue. TS will provide an update once the intermittent issues have been resolved.

ADDITIONAL INFORMATION:

Information from Okta: https://status.okta.com/#incident/a9C4z0000012OTZEA2
For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris | Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu

{Network, Wi-Fi, Phones} {Wheelock 2nd Floor} – Outage – July 26 @ 8:30 a.m.

Posted on July 26, 2022 by lmmorris

This is an announcement from Technology Services (TS). Please see the details below.

Wi-Fi & Security Cameras: Outage on 2^nd Floor of Wheelock

8:30 a.m. July 26^th

REASON FOR IMPACT: Technology’s Services is working to resolve an outage that is impacting devices being able to access the campus network on the 2^nd Floor of Wheelock. TS will update when new information is available or when the issue is resolved.

ADDITIONAL INFORMATION:

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris | Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu

{PUGETSOUND NETWORKS} Network Outage (Restored)

Posted on July 22, 2022 by chand

Puget Sound Network: Network Outage (Restored)

Issue: Network outage occurred Friday 7/22/2022 @ 12:16 and lasted for approximately 4.5 minutes.

Resolution: The device that caused the outage was rebooted to restore network connectivity.

If anyone is experiencing residual issues connecting to the campus network please contact the TS Service Desk via phone at 253-879-8585.

Respectfully,

Cody Hand
Network Manager
UNIVERSITY OF PUGET SOUND
Technology Services
1500 N. Warner St. #1068
Tacoma, WA 98416-1068
T: 253.879.2873

pugetsound.edu/ts

{myPugetSound, PeopleSoft Campus} Planned Maintenance, Fri Jul 22 at 5 p.m. – Sun July 24 at 8 p.m.

Posted on July 18, 2022 by lmmorris

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

5 p.m. Friday July 22 to 8 p.m. Sunday July 24

REASON FOR IMPACT: Technology’s Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. Minor changes to the look and feel are noted under Additional Information.

ADDITIONAL INFORMATION:

First step if having issues accessing myPugetSound: If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.
Navigation Changes: The menu in myPugetSound under the compass icon will now be sorted alphabetically. Find out more about this by watching a video on changes to myPugetSound navigation.
For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris | Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu

{PUGETSOUND NETWORKS} ISP Demand Maintenance, Tuesday, July 19, 10:00PM – Wednesday, July 20, 02:00AM

Posted on July 11, 2022 by chand

;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px”> SYSTEMS IMPACTED: The following systems and services will be intermittently unavailable during the maintenance window:

· INTERNET

· VPN

· External Access to Campus Servers and Services

REASON FOR IMPACT: Our Internet Service Provider, K20, has scheduled a demand maintenance window beginning at 10 pm on 7/19/22 to 2 am on 7/20/22. K20 will perform a software upgrade on one of the K20 core routers in Seattle. Customers directly connected to this router will see 2 service interruptions of 10 to 15 minutes each.

ADDITIONAL INFORMATION:

· Internal campus networks and Wi-Fi will not be affected. Campus users will be able to access internal servers and services.

· For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Respectfully,

Cody Hand
Network Manager
UNIVERSITY OF PUGET SOUND
Technology Services
1500 N. Warner St. #1068
Tacoma, WA 98416-1068
T: 253.879.2873

pugetsound.edu/ts

{PUGETSOUND SYSTEMS} Planned Maintenance, Monday June 27, 8:00 AM – 10 AM [COMPLETE]

Posted on June 27, 2022 by bjanes

;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px”> SYSTEMS IMPACTED: The following systems and services will be intermittently unavailable during the maintenance window:

Papercut Printing System

REASON FOR IMPACT: A upgrade is required to resolve some issues with the Print Deploy client for Papercut.

ADDITIONAL INFORMATION:

· Please contact Print and Copy Services during this time period if you need to print something and are unable to.

· Peoplesoft Printing will NOT be affected.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

~Barton

Barton Janes

Server System Administrator

Technology Services

University of Puget Sound

253-879-3915

{PUGETSOUND SYSTEMS} Planned Maintenance, Monday June 27, 8:00 AM – 10 AM

Posted on June 27, 2022 by bjanes

SYSTEMS IMPACTED: The following systems and services will be intermittently unavailable during the maintenance window:

Papercut Printing System

REASON FOR IMPACT: A upgrade is required to resolve some issues with the Print Deploy client for Papercut.

ADDITIONAL INFORMATION:

· Please contact Print and Copy Services during this time period if you need to print something and are unable to.

· Peoplesoft Printing will NOT be affected.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

~Barton

Barton Janes

Server System Administrator

Technology Services

University of Puget Sound

253-879-3915

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Jun 12, 6 a.m.-6 p.m. [COMPLETE]

Posted on June 12, 2022 by jhoover

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, June 12, 2022 from 6 a.m.-6 p.m. [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

· The university network, internet access and wireless will NOT be affected.

· For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Jun 12, 6 a.m.-6 p.m.

Posted on June 6, 2022 by kspiese

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, June 12, 2022 from 6 a.m.-6 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

· The university network, internet access and wireless will NOT be affected.

· For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

{EMAIL} Partial System Restart, Wed Jun 1, noon – 1:00pm [COMPLETE]

Posted on June 1, 2022 by jhoover

This is an announcement from Technology Services (TS). Please see details below.

EMAIL: Partial System Restart

Wednesday, June 1, 2022 from noon – 1:00pm [COMPLETE]

REASON FOR IMPACT: Some mobile phones are not syncing email properly with our email system.

ADDITIONAL INFORMATION:

· Email will be briefly unavailable to end users during portions of the maintenance window.

{EMAIL} Partial System Restart, Wed Jun 1, noon – 1:00pm

Posted on June 1, 2022 by jhoover

This is an announcement from Technology Services (TS). Please see details below.

EMAIL: Partial System Restart

Wednesday, June 1, 2022 from noon – 1:00pm

REASON FOR IMPACT: Some mobile phones are not syncing email properly with our email system.

ADDITIONAL INFORMATION:

· Email will be briefly unavailable to end users during portions of the maintenance window.

{Uninterruptable Power Supply Battery Replacement; Collins Library, Music Hall} Planned Maintenance, Wednesday May 18, 9am-11am [COMPLETE]

Posted on May 18, 2022 by pvongroote

Uninterruptable Power Supply Battery Replacement; Library, Music: Planned Maintenance [COMPLETE]

Wednesday, May 18, 2022 from 9-11am

REASON FOR IMPACT: Batteries are degraded and must be replaced

ADDITIONAL INFORMATION:

· Users in Collins Library and Music Hall will have brief network interruptions that will affect the Wi-Fi, phones, and wired network during the maintenance window.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Respectfully,

Cody Hand
Network Manager
UNIVERSITY OF PUGET SOUND
Technology Services
1500 N. Warner St. #1068
Tacoma, WA 98416-1068
T: 253.879.2873

pugetsound.edu/ts