Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

vDesk: Emergency Maintenance

Wednesday, March 25 | 7:00 a.m. – 5:00 p.m. [RESOLVED – vDesk is available for general use]

SYSTEMS IMPACTED: 

• vDesk (vdesk.pugetsound.edu)

REASON FOR MAINTENANCE:

• Technology Services will be making configuration changes to the vDesk environment to ensure that it continues to operate normally.

WHAT YOU SHOULD KNOW:

• During the maintenance window, vDesk will be unavailable for use.

• VPN can be used as an alternate method of accessing internal resources from an external connection. Visit our VPN documentation for instructions on how to connect.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Trail & Webspace Websites: Planned Maintenance

Thursday, March 26 | 8:00 a.m. – 10:00 a.m.

WHAT YOU SHOULD KNOW:

• The trail.pugetsound.edu website and websites hosted on webspace.pugetsound.edu will be unavailable from both on-campus and off-campus during the maintenance window. 

• Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing these sites after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

• All sites hosted on webspace.pugetsound.edu 

• trail.pugetsound.edu  

REASON FOR MAINTENANCE:

• TS will be moving the servers hosting these websites into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) is working to resolve the following incident. Details on the outage are available below:

Network, WiFi, and Phones: On Campus Network Outage in Harned-Thompson, Jones 2nd and 3rd floor, Smith, and Oppenheimer

March 17 starting at 11:23 p.m.

WHAT YOU SHOULD KNOW:: 

• Computers at these locations may not be able to access internet connectivity. 
• All other systems requiring network connectivity in these locations such as phones and printers may not work as expected.

CURRENT STATUS: 

• The TS team is onsite investigating the network outage and working to resolve the issue as quickly as possible. TS will update as new information is available. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) completed the following maintenance activities. Details on the maintenance performed are available below:

PeopleSoft Financials System: Planned Maintenance 

Completed at 6 p.m. Saturday, March 14, 2026

REASON FOR MAINTENANCE:

To ensure a secure, reliable computing environment, TS updated the PeopleSoft Financials System to the latest version release. 

WHAT YOU SHOULD KNOW:

• Please remember to clear your browser cache if you run into any issues accessing PeopleSoft Financials related links. 
• When opening a PeopleSoft Financials Page, it may result in a small window. If you experience this, click the F5 key to have it open normally on a PC. 

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu