{KACE TICKETING} Planned Maintenance, Wed Oct 5, 7 a.m.-8 a.m. [COMPLETE]

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​This is an announcement from Technology Services (TS). Please see details below.

KACE TICKETING: Planned Maintenance

October 5, 2022 from 7:00 a.m. to 8:00 a.m. [COMPLETE]

SYSTEMS IMPACTED: KACE Ticketing

REASON FOR IMPACT: A security update will be installed on our KACE ticketing system.

 

ADDITIONAL INFORMATION:

·         During the maintenance window tickets will not be able to be viewed, created, or updated.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE TICKETING} Planned Maintenance, Wed Oct 5, 7 a.m.-8 a.m.

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

KACE TICKETING: Planned Maintenance

October 5, 2022 from 7:00 a.m. to 8:00 a.m.

SYSTEMS IMPACTED: KACE Ticketing

REASON FOR IMPACT: A security update will be installed on our KACE ticketing system.

 

ADDITIONAL INFORMATION:

·         During the maintenance window tickets will not be able to be viewed, created, or updated.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Oct 9, 6 a.m.-6 p.m.

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This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, October 9, 2022 from 6 a.m.-6 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PUGETSOUND SYSTEMS}: KACE Upgrade, Thurs Aug 18, 6 a.m.-8 a.m. [COMPLETE]

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;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px”> Puget Sound Systems and Applications: Planned Maintenance [COMPLETE]

Thursday, August 18 6:00 AM to 8:00 AM

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Kace Ticketing system

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be upgrading the version of KACE.

ADDITIONAL INFORMATION:

·       Viewing, Updating, and Adding Tickets in KACE will not be available during the window.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

~Barton

 

Barton Janes

Server System Administrator

Technology Services

University of Puget Sound

253-879-3915