Category Archives: Reconfiguration

{GUEST WIRELESS NETWORK}: Planned Maintenance, Thursday August 22, 6:30 a.m. – 7:40 a.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Guest WiFi: Planned Maintenance

Thursday, August 22 | 6:30 a.m. – 7:40 a.m. [COMPLETE]

ADDITIONAL INFORMATION

  • Thank you for your patience as the maintenance window took longer than expected due to some unexpected issues which are now resolved. 

SYSTEMS IMPACTED:

  • PS-GuestAccess wireless network

REASON FOR MAINTENANCE: 

  • To ensure a secure, reliable computing environment, TS will be making routing changes to the PS-GuestAccess wireless network.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, internet access on the PS-GuestAccess WiFi will be intermittently unavailable. 

  • The university wired network, PS-CampusAccess WiFi, and blue emergency towers should not be affected. 

  • If you experience connectivity issues on the PS-GuestAccess wireless network after the maintenance window is complete, please submit a ticket. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Emergency Firewall Reboot, Friday April 12, 5:00 p.m. – 5:30 p.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Blue emergency towers 

  • Systems requiring Internet connectivity on the Puget Sound campus, such as Zoom phones

DATE OF IMPACT: 

  • Friday, April 12, 2024 | 5:00 p.m. – 5:30 p.m. [COMPLETE]

REASON FOR MAINTENANCE:

  • TS will be rebooting our network security appliances (firewalls) to apply a mitigation for a critical severity vulnerability affecting GlobalProtect.

  • The vendor states that fixes for this critical vulnerability are in development and are expected to be released by April 14, 2024. TS does not know the exact timing of when this will be made available. 

 

WHAT YOU SHOULD KNOW:

  • Impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes) during the maintenance window.

  • Prior to April 15, TS expects to perform a firmware update as soon as possible pending the vendor’s release of a new version to fix the vulnerability. This work will be done without additional communication and will only take place between the hours of 12 a.m. and 6 a.m.

  • Security Services will remain reachable at 253-879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Firewall Maintenance – Wednesday 1/17/24 7:00 a.m. – 7:30 a.m. – COMPLETE

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This logo identifies the Technology Services department within the University of Puget Sound

UPDATE 1/12/2024

  • This work has been rescheduled to Wednesday, January 17, from 7 a.m. – 7:30 a.m. As a reminder, all campus systems are expected to remain available and uninterrupted during this time.


UPDATE 12/19/2023:

  • This work has been postponed due to the availability of our vendor partner. The work will be rescheduled for early next year and we will communicate the new date and time once it is determined. Thank you for your understanding.


Dear members of the Puget Sound community,

Technology Services (TS) will be performing scheduled maintenance on our network security devices. No outage or interruption to services are expected. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Configuration Updates

Wednesday, January 17 | 7 a.m. – 7:30 a.m. – COMPLETE

WHAT YOU SHOULD KNOW: 

  • All campus network connectivity and hosted systems should remain available.

  • As we continue to transition the university to a more modern network, TS will be changing configurations on our network security devices (firewalls) in preparation for future work.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Maintenance – June 15, 8:30 p.m. – 9:30 p.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Network: Planned Maintenance

Thursday, June 15 @ 8:30 p.m. – 9:30 p.m. [COMPLETE]

UPDATE:

  • 6/15/2023 at 9:30 p.m. – The scheduled network maintenance is now complete. Please report any issues to the Technology Service Desk.

REASON FOR IMPACT:

Technology Services (TS) will be performing critical maintenance to our campus firewalls in order to improve the security of our network. A firewall is a network security device that controls network access and traffic flows. For continued network functionality, it is important to perform maintenance on this key infrastructure component and move its operation to supported hardware and software.

SYSTEMS IMPACTED: 

  • External access to systems hosted on campus, such as myPugetSound and network shares, will be unavailable. 

  • All other systems requiring network connectivity on the Puget Sound campus such as physical phones and printers will be unavailable.

  • GlobalProtect VPN will be unavailable. 

  • Inbound and outbound internet access (WiFi and Ethernet) will be unavailable during the maintenance window. 

 

ADDITIONAL INFORMATION:

  • Access to Canvas, email, Google Workspace, the university website (pugetsound.edu), and Zoom phone app will not be affected.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK} Planned Firewall Maintenance – March 13 and 14, 5:30 a.m – 8:00 a.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Technology Services (TS) will be performing critical network maintenance Monday March 13th, 2023 and Tuesday March 14th, 2023 from 5:30 a.m. – 8 a.m. Details on the maintenance being performed are available below:

UPDATE:

  • 3/14/2023 at 7:25 a.m. – The scheduled firewall maintenance is now complete. Note: If you connected to GlobalProtect VPN prior to 7:02 a.m., you may need to reconnect to vpn.pugetsound.edu.


SYSTEMS IMPACTED: 

  • Inbound and outbound internet access will be intermittently unavailable for short periods of time (~2-5 minutes) during the maintenance window

  • GlobalProtect VPN will be intermittently unavailable

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment TS will be completing routine firmware updates on our security appliances (firewalls).

 

ADDITIONAL INFORMATION:

  • Multiple firmware updates are required. 

  • Thank you for your patience as we conduct this important work.

  • For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

If you have any questions or concerns, please don't hesitate to contact the TS Service Desk at (253) 879-8585.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK} Planned Firewall Maintenance – March 13 and 14, 5:30 a.m – 8:00 a.m. [UPDATE]

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University of Puget Sound

Technology Services

Technology Services (TS) will be performing critical network maintenance Monday March 13th, 2023 and Tuesday March 14th, 2023 from 5:30 a.m. – 8 a.m. Details on the maintenance being performed are available below:

UPDATE:

  • 3/13/2023 at 7:51am: The maintenance window for Monday, March 13 has concluded. Thank you for your patience. Note: If you connected to GlobalProtect VPN prior to the conclusion of today's maintenance, you may need to reconnect to vpn.pugetsound.edu.
  • The maintenance window for Tuesday, March 14 can be expected to conclude by 7:30am.


SYSTEMS IMPACTED: 

  • Inbound and outbound internet access will be intermittently unavailable for short periods of time (~2-5 minutes) during the maintenance window

  • GlobalProtect VPN will be intermittently unavailable

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment TS will be completing routine firmware updates on our security appliances (firewalls).

 

ADDITIONAL INFORMATION:

  • Multiple firmware updates are required. 

  • Thank you for your patience as we conduct this important work.

  • For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

If you have any questions or concerns, please don't hesitate to contact the TS Service Desk at (253) 879-8585.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{myPugetSound, PeopleSoft Campus} SYSTEM MAINTENANCE: Mon 11/28 @ 12:30 p.m. [COMPLETE]

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This is an announcement from Technology Services (TS). Please see the details below.

System Maintenance: myPugetSound, PeopleSoft Campus Solutions [COMPLETE]

Monday, November 28  @ 12:30 p.m. – 12:40 p.m.

REASON FOR IMPACT: Technology’s Services needs to refresh and restart PeopleSoft Campus Solutions due to a network outage during the holiday break.  

ADDITIONAL INFORMATION:

  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

 

 

Lindsay Morris
O: 253.879.2854
M: 231.330.8502

 

From: Lindsay M Morris
Sent: Monday, November 28, 2022 12:27 PM
To: TS Communications <tscommunications@pugetsound.edu&gt;
Subject: {myPugetSound, PeopleSoft Campus} SYSTEM MAINTENANCE: Mon 11/28 @ 12:30 p.m.

 

This is an announcement from Technology Services (TS). Please see the details below.

System Maintenance: myPugetSound, PeopleSoft Campus Solutions

Monday, November 28  @ 12:30 p.m. – 12:40 p.m.

REASON FOR IMPACT: Technology’s Services needs to refresh and restart PeopleSoft Campus Solutions due to a network outage during the holiday break.  

ADDITIONAL INFORMATION:

  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{login.pugetsound.edu} Intermittent Errors: July 28 @ 10:06 a.m. [RESOLVED]

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This is an announcement from Technology Services (TS). Please see the details below.

Login.PugetSound.edu: Intermittent Errors [RESOLVED]

10:30 a.m. July 28, 2022

REASON FOR IMPACT: Technology Services is working with Okta, our identity provider, to understand why people have received intermittent errors when accessing applications in login.pugetsound.edu. If an error is received when accessing login.pugetsound.edu or when accessing a Puget Sound owned application, please try refreshing the page to resolve the issue. TS will provide an update once the intermittent issues have been resolved.

ADDITIONAL INFORMATION:

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{Network, Wi-Fi, Phones} {Wheelock 2nd Floor} – Outage – July 26 @ 8:30 a.m. [Service Restored]

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This is an announcement from Technology Services (TS). Please see the details below.

Wi-Fi & Security Cameras: Outage on 2nd Floor of Wheelock  [Service Restored]

REASON FOR IMPACT: Technology’s Services is working to resolve an outage that is impacting devices being able to access the campus network on the 2nd Floor of Wheelock. TS will update when new information is available or when the issue is resolved.

ADDITIONAL INFORMATION:

  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

Respectfully,

 

Cody Hand
Network Manager
UNIVERSITY OF PUGET SOUND
Technology Services
1500 N. Warner St. #1068
Tacoma, WA 98416-1068
T: 253.879.2873

pugetsound.edu/ts

 

 

 

 

{myPugetSound, PeopleSoft Campus} Planned Maintenance, Fri Jul 22 at 5 p.m. [COMPLETE]

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This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions [COMPLETE]

5 p.m. Friday July 22 to 8 p.m. Sunday July 24

REASON FOR IMPACT: Technology’s Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. Minor changes to the look and feel are noted under Additional Information. 

ADDITIONAL INFORMATION:

  • First step if having issues accessing myPugetSound: If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.
  • Navigation Changes: The menu in myPugetSound under the compass icon will now be sorted alphabetically. Find out more about this by watching a video on changes to myPugetSound navigation. 
  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

Lindsay Morris
O: 253.879.2854
M: 231.330.8502

 

From: Lindsay M Morris <>
Sent: Monday, July 18, 2022 4:06 PM
To: TS Communications <tscommunications@pugetsound.edu&gt;
Subject: {myPugetSound, PeopleSoft Campus} Planned Maintenance, Fri Jul 22 at 5 p.m. – Sun July 24 at 8 p.m.

 

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

5 p.m. Friday July 22 to 8 p.m. Sunday July 24

REASON FOR IMPACT: Technology’s Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. Minor changes to the look and feel are noted under Additional Information. 

ADDITIONAL INFORMATION:

  • First step if having issues accessing myPugetSound: If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.
  • Navigation Changes: The menu in myPugetSound under the compass icon will now be sorted alphabetically. Find out more about this by watching a video on changes to myPugetSound navigation. 
  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PUGETSOUND NETWORKS} ISP Demand Maintenance, Tuesday, July 19, 10:00PM – Wednesday, July 20, 02:00AM [COMPLETE]

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;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px”> SYSTEMS IMPACTED: The following systems and services will be intermittently unavailable during the maintenance window:

·         INTERNET

·         VPN

·         External Access to Campus Servers and Services

REASON FOR IMPACT: Our Internet Service Provider, K20, has scheduled a demand maintenance window beginning at 10 pm on 7/19/22 to 2 am on 7/20/22. K20 will perform a software upgrade on one of the K20 core routers in Seattle. Customers directly connected to this router will see 2 service interruptions of 10 to 15 minutes each.

 

ADDITIONAL INFORMATION:

·         Internal campus networks and Wi-Fi will not be affected. Campus users will be able to access internal servers and services.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

 

 

Respectfully,

 

Cody Hand
Network Manager
UNIVERSITY OF PUGET SOUND
Technology Services
1500 N. Warner St. #1068
Tacoma, WA 98416-1068
T: 253.879.2873

pugetsound.edu/ts